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"Excellent service"

"My a/c was not working at all . My house was so hot ?. I was in need of a a/c company . Thanks to this company my a/c was running back the same day they came and look at it . I will definitely recommend this company to anyone who?s having a/c problem. My a/c been running since ?"

"they are a great company, personable. prompt prof in what they do i like them they're very good, excellent service! They do what they say they're gonna do and when they say they would."

"He was excellent, gave me options and was prompt."

"Able to come out the same day and replaced the while unit the following day. "

"CKP did an excellent job installing a brand-new mini split in our mother-in-law suite. They were professional, on time, and reasonably priced. It was truly a breath of fresh air dealing with a company that’s honest and delivers quality work"

"Mr. Reese did a great job. My air conditioning stopped and he knew right away what was wrong. After a short while, it was cool in the house. Excellent service! I will be using this company again."

"Failed permits I have had MAJOR problems with this company. They started out strong. They replaced my unit and my ductwork which seem to be going smoothly. They helped me out at the beginning. The first unit was put in 02/2024 also the ductwork was put in new. It working great forr 5 months. THEY SENT 8 MEN IN HERE TO FIX THE PROBLEM.. to making up excuses of why it wasn't working, to adding freon twice in a week to a brand new unit. Worst after 8 visits, one of the sides was glued shut so they couldn't even look at the coil. The last tech , took off the side, after getting it unglued. There was about 4 inches of ice on top of the gold coils. Wow! These are trained HVAC technicians? Licensed??? Only one, that realized it was glued shut, after 8 visits? I probably have 30 pictures since the day they put the first unit in Scarey. How pathetic??. Only thorough technician, I asked to call the Lennox Rep to follow up the problem. Placed 7/24 no permits. Failed 2x Help "

"Buyer Beware! Lots and lots of Frustration and Tons of Time wasted trying to get a hold of someone at this company. They say they are 24 hours but their hours are really 9-5 but they don't pick up the phone either during that time and after 5pm it goes to an answering service that takes messages for which they don't respond. My family with 3 babies under 1 year old spent a night without AC (which is less than 1 year old and still under warranty) due to their carelessness and laziness. My whole story and review is on their yelp page as google limits the characters but long story short I am thankful that my issue happened in 80 degree weather rather than in the hot hot summer. I now know to EXPECT nothing but frustration from this company. Side Note: I did ask to speak with the owner as that is who we originally spoke with when the unit was installed and was told he doesn't have time to speaker deal with customers anymore by the women office manager....Tells you everything right there"

"DO NOT HIRE THIS COMPANY We chose Jack Rabbit based on a recommendation from a friend, expecting professionalism, transparency, and quality service. Unfortunately, our experience fell far short of those expectations. At the time I was gathering quotes, my husband, a professional engineer was not home. He also wasn’t present during the installation. To ensure clarity, I had Jack Rabbit’s engineer/salesperson speak with him by phone. That conversation quickly turned tense, as the salesperson was dismissive and disrespectful toward my husband’s expertise. It was clear the salesperson was more concerned with defending his ego than engaging in an honest, informed discussion. With temperatures soaring and no AC for a few days, I made a rushed decision to move forward with Jack Rabbit, trusting that they would honor their agreement to match a competitor’s quote not just in price, but in equipment and specifications. That promise was a key reason I chose them. Sadly, what we received did not reflect that commitment. The AC unit installed was not the higher-end model we were led to expect, and the discrepancy only came to light after the fact. I left messages for upper management and the owner, hoping to discuss our disappointment and give the company an opportunity to acknowledge where things went wrong. To date, I have received no return call. That silence speaks volumes about their commitment to customer service and accountability. This experience has left us feeling misled and disappointed. What should have been a straightforward and respectful transaction turned into a frustrating ordeal marked by poor communication, broken promises, and a lack of integrity and money out the window. Now that we’ve paid thousands of dollars, to include a one-year service agreement, I find myself asking: do I even dare have them come back? Can I trust them to do right by us? Sadly, they already have our money, and based on this experience, I have little confidence they’ll stand behind their work. If you’re considering this company, I strongly urge you to look elsewhere. Reputation means nothing without integrity, and based on my experience, Jack Rabbit does not stand behind their word or their work. Positive Note: The installer Dejour was excellent, so patient and understanding. So professional and took the time to explain things to me, when others from the company wouldn't clarify. Thank you, Dejour!"