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"Quality Home Improvement was hired to replace my old deck. And the new deck looks amazing. The foreman and the contractor were excellent. They love what they do and were very attention to detail in the process. Lisa is very easy to communicate with. I'm also very happy with their work ethic. I would hire them again for future projects."

"James Millions presented himself as a General Contractor that would take on the full project. We specifically told him we were looking for one contractor to fulfill every trade - even if that meant subcontracting out. In the end, that's not what happened. They sent us emails, "we don't have anyone to do that - sorry about that". Their communication was lacking - pretty much only email - a day or so later. Several times, they were on vacation and not reachable by us or their crew that was onsite. The site crew was fantastic. The site lead did everything he could to get the project completed, to best of his crew's ability. In the end, we had to manage the project by finding many other trades people to finish the job. What was supposed to be a small project, has been delayed because James' oversold his ability/desire to be the General Contractor of our job."

"All went Good"

"The deck built off my back porch is amazing. On time cost effective just all around happy."

"As the GC for my own full home renovation, I was looking for a turn-key company that I could outsource and trust to handle the exterior work for my house (new house wrap, siding, and window/door installation). I was really optimistic about this company because they were a Hardie-certified installer. I hired them to install about 30 top-of-the-line Andersen windows, several exterior doors, and install all new Hardie siding and trim. Unfortunately things went south on day 1 and continued to spiral out of control. In a nutshell, I had three different project managers assigned to me throughout the project, and neither of them came on site once the project started (until the very end, and the last project manager was awesome... kuddos to him!). The first crew that came on board were subcontractors, not Evergreen employees. When they started to install my windows, I knew immediately that they did not know how to properly flash a window sill (they had gaps in the Vycor flashing, didn't wrap the sill properly, etc. etc.). I called this to the PM's attention but nothing was done. The crew installed all windows in one day, not properly flashed. Crew was retrained and came back to "fix" them, but still didn't properly flash them. Meanwhile, they were taping the seams on our house wrap in the rain, when the house wrap was wet, so nothing stuck and had to be redone. Fortunately this crew was let go and I was told they were going to bring their "in-house" crew to finish. The next crew was awesome and they ended up removing all windows and reinstalling them. In total, each window was installed three times! As a result, some of the nail flanges and seals were broken. I called this out to the PM and owner of the company but did not get a response. From this point on, the crew that stayed on did a good job and was pleasant to work with (but I found out they were also subcontractors, not "in-house" employees as I was told up front). The delivery of a few windows and doors were delayed by about three months, which was my responsibility. I told all project managers about this upfront, including the first project manager before the project started. He said it was okay and that we could start the project and hold back a specific percentage amount of the project payment until they arrived so they could return to complete it at a later time. He and I agreed and the project moved forward. When the owner of the company, Jon Jordan, found out about the window/door delays, he was irate. His brother/GM and PM (who were both very polite and professional) called me and tried to negotiate a higher partial payment percentage rate which was absolutely frustrating to me. I explained to them that I had suffered for months through the project with extreme errors and redos, which caused mental angst, and that we had already agreed on a percentage on day one. Nonetheless, I was willing to increase the partial payment a little bit just to wrap things up. The owner followed up that evening by texting me in an aggressive, threatening tone. He said my only options were to allow them to finish the project immediately (which was impossible because we didn't have the remaining windows or doors), or pay them in full immediately and they would return after the doors/windows arrived a few months later. Otherwise he would sue me and put a lien on my home. He and I hadn't even spoken prior to that, and it was shocking to get such an aggressive text from a guy who never even heard my side of the story… I proposed to the owner that we cease the contract immediately, and that I would pay them for all work completed at that point. We agreed on how much work was remaining, and removed that amount from the contract price. We cancelled the contract, he had his remaining materials picked up and that was that. Again, I was hopeful for this company and wanted to have a great experience, but due to the poor project management experience, inexperienced subcontractors who caused damage and significant delays, and a sue-happy, angry owner who lacked professionalism and compassion, I could never re-consider hiring, let alone recommend, this company for any type of contracting work."

"Well, here is a contractor story you don’t always hear. My bathroom was remodeled late last year. Unfortunately, my tub started leaking into my neighbors condo. I texted Tony and heard back in 15 minutes. A crew was by the next day and it was fixed without questions and at no cost to me. This company has integrity, pride and excellent customer service. You will not be disappointed!!!!"

"Modernized Exteriors did a fantastic job with my deck reconstruction, gazebo rebuild, and installation of deck lighting! I selected M.E. from four contractors whom I had contacted. M.E. did two things right in that process. First, they did a phone consultation in order to give a ballpark estimate for my deck. They wanted to do a phone consult before coming out, because potential customers may drop their idea once they hear how expensive a project is going to be. M.E. does not send salespeople out to give estimates; the owners come out themselves. They were guarding their time, and I was impressed by that. The second thing they did right in the bid process was they were the only contractor to show me photos of their previous work. There are some outstanding examples that you can see on their website. I accepted M.E.’s bid, paid a 1/3 deposit, and given a schedule estimate for 6 to 8 weeks. Because of snowy weather in the Seattle area in late December/early January, my project did not actually begin until 10 weeks after my deposit. My project took about two weeks. Homes here in the Wallingford neighborhood of Seattle are a tight fit – as I put it – and I was a bit impacted by the need for a dumpster in my driveway (for old deck removal – my garage was inaccessible), and the need for a porta-potty for the crew on my curb strip. The inconveniences were well worth it, as my new deck looks spectacular! I only gave Modernized Exteriors four stars because I wanted you to read this review. As my project was underway, the crew was identifying additional work items that they deemed necessary in order to do the project correctly. For example, my old deck had a platform for my hot tub, and a wooden gazebo to cover it. We determined due to deterioration of the hot tub platform that the hot tub needed to be moved, and the platform rebuilt. This was an unforeseen need. As well, a considerable amount of soil and debris underneath the old deck needed to be removed, and the undergirding frame rebuilt. Perhaps naively, I was verbally assenting to these additional work items without inquiring about additional cost. Neither was this information volunteered by the contractor. The upshot is that my project went nearly 28% over the original estimate. By my opinion, exceeding a bid is a problem for one bit reason: The situation becomes indistinguishable from a contractor that deliberately low-balls an estimate in order to win business. I do not believe that went on here, because I could see that the additional work items were not foreseeable when the project was bid. All told, I would have agreed to the additional work even if the original bid had been updated. I value a job done right, and I have every expectation that my deck will last, and be beautiful for decades. The reader will have to decide whether the amount of surprise billing at the conclusion of the project was more the contractor’s fault for not updating the estimate, or mine for not asking about it. Congrats again to Modernized Exteriors for a job well done, and I do definitely recommend their services!"

"Difficult to start with a lack of communication. Once started, the project went over schedule due to lack of resourcing. Quality of work was poor due to wood damage caused by nail gun. Inconsistency in usage between nails and screws. Mistakes made were corrected however wood was not replaced which reflected multiple nail holes. Quality wood was not used consistently. Infrastructure and design was good."

"Excellent. They were very efficient and tidy. I am very happy with them and their work. It is very obvious that they know what they are doing"

"Opportunity Construction will always be my #1 company to go to for my fencing needs. Here's the reason why. First, from start to finish, Dean Currow was very knowledgeable about installation of fencing. He displayed great customer service, professionalism, attention to details, and was so easy to work with. He was prompt; arriving on time each day. Second, his team of workers were exceptional! They were the best; working hard...non stop, until the last steel panel was in place. Opportunity Construction made my dream come true. They are an A++++ company. Last, I couldn't be happier with the installation. The fence looks beautiful, and from all of the drive-bys, I am sure this company will be receiving a few more calls."