Get matched with top tankless water heater repair pros in Thorntown, IN

"They were professional and courteous. They explained what happened to my old water heater and if it was repairable or not. He gave me options and time to decide. They are also military friendly. Great job Hoosier plumbing."

"Contacted Hope Plumbing on a Monday morning and they were able to provide the estimate and installation the same day. Ryan was friendly and professional. Our water heater was under warranty so he was able to pick up a replacement using the authorization code from the water heater company. GmWe are glad to have hot water again!"

"The water heater in a rental unit that I own finally bit the dust.  My tentant didn't have hot water (obviously) so I was in a hurry to replace it.  I purchased the deal on Angie's List Thursday night hoping that i would be able to call the next day and get it done the same day.  I called Mr. Rooter first thing the next morning and they were able to schedule me for the that evening.  They arrived on time and got right to work.  They even went the extra mile and rerouted the pressure release with PEX because of the odd configuration of the utility closet.
$879 for a new water heater with installation is obviously more than it would cost me to do it myself, but it's still reasononable.  I couldn't rope someone into helping me install a new one on such short notice on a Friday night, and this was an emergency.  Mr. Rooter came through, and I have no complaints.
"

"The work was done the same day, very professional knowledgeable plumbers. The price seemed on the high side but the water heater and the pan under it were leaking so I needed to have work done quickly."

"The initial response was very quick and Jeremy gave us a thorough explanation of what to expect. The very next morning, he was able to come to our house, check out our water heater and go over everything that it was going to take to replace the old unit. We found that this company, Water Heaters Express, was very professional, knowledgeable, and had the experience that we wanted when it came to replacing our older unit. Could not believe how quickly the job was completed from start to finish!! Would absolutely recommend Water Express Heaters, veteran owned and operated!!!"

"I came across US Water Systems while searching for information about water softeners.  I called them and we were able to get the right unit for my home.  Our Matrix softener was shipped the next day!  Two days later the unit arrived at my home.  Installation was breeze and Aaron in customer service answered all my questions,.
Great company to do business with!
"

"Our heat pump needed to be replaced and our furnace wasn't as efficient as it could have been so we decided to replace it all. After a consultation Bassett recommended a system for our house that included a furnace and standard air conditioner. We also had zones in our house but because we have an open stairway (in a not that big house) they also recommended doing away with the zones. We went with the recommendation and that first winter (last year) our house was so cold in the winter months. We were told that by letting the fan circulate all the time it would eliminate cold spots. What we didn't realize is that they never inspected or evaluated our current ductwork. It is undulated and as a result the air that circulates is always cold. The upstairs is cold and without a quartz heater in our family room, it too would be cold. We called them back to check and we were told that it seemed to be working fine. Putting a thermometer in the register said that there was heat. Later, in this summer my husband talked to them again anticipating this winter. We were told we might want to go back to having zones. It would only cost us another $1,000 or so to make that change. 

As for installation, that was done very professionally and neatly. They were prompt and polite. I would say to do your own research before Bassett ever comes and be prepared to make a decision based on that rather than what they may recommend. If I could figure out how to put that old furnace back in, I sure would. It worked much better for winter heat than this one does."

"Very professional and they replaced my hot water heater very quickly as well as repaired 2 other plumbing issues I had. Their price was the cheapest of 6 quotes. My hot water heater is high tech and my family of 5 is enjoying hot showers."

"Quickly after purchasing Angie's List deal, the owner called to schedule an appointment, which was a few days later. The installer showed up on time and quickly assessed the situation of my current heater and it's location. Due to my water softener partially in the way of the heater, he decided to remove the door to the closet instead of moving the softener, which saved him time and me money. After checking the dimensions, he was able to reuse my old heater stand, which I also appreciated. With the new water heater designs, he had to do some slight modifications to the copper lines to the house for proper fitment. After making sure there were no leaks, he reinstalled the door and checked to make sure it operated correctly. Overall, he did exactly as he said he'd do in the time allotted for the appointment. I will certainly call Simply Water again for any plumbing needs."

"Beware,  semi-rational rant to follow. Now is the time to bail out.

 Disclaimer:
I don't like giving bad reviews (search my reviews) and this one is more for the industry (HVAC & gen'l appliance repair) than for this particular company.

I don't know how to put this but let me try. I'm not really happy with this service industry as a whole. Their pricing on parts and labor is so bloated it is not a wonder that more people are learning to do the work themselves. I have, as well.  This company installed 2 Aprilaire WH humidifiers for my 2 separate furnaces in 2002. I do yearly maintenance on the systems. Last year I noticed one of my units was not not working. I ordered a new electrical cord (the old one was frayed after the unit fell off the furnace duct) and I replaced it myself, but this was apparently not the problem. This year I noticed the other unit was not working and decided that an $80 diagnosis fee was reasonable since I had 2 units on the fritz. I was able to get the tech to come out the same day I called. He found one unit had a dead blower fan. The other unit's fan was not coming on for one or 2 reasons. Either the motor fan was stuck against the motor housing which apparently had suffered  a large crack after the unit fell, or the connector was not making contact with the connectee. The face of these units (the heavy part) is held on by plastic snaps (this needs to be rethought). He got this one going by jiggling the blower fan/housing &/or aligning the connection better, though it was a temp fix and I was advised to secure the unit to the furnace vent as the vibration of the  misaligned fan might jiggle it loose. After he left, I used some bungee cords to do this.  I was presented with a bill that came to about $162 and left with one still dead unit, and another that would need to be repaired further. I had an Angies list coupon that gave me a 10% discount, but not the $16 I expected, but $7 as it only applied to one of the charges (not the diagnosis fee).   I asked 2 questions. Why the extra charge $68, and what would it cost to fix the 2 units. The extra charge was because in addition to diagnosis, he had fixed one unit.  To fix the units correctly he would have to order the parts and then come back @ $150/hr labor + parts. I asked why, since I had told the co. what might be wrong with the units, they did not bring parts up front. I asked him if there would be a 'truck charge' if he came back and he said no. It's probably included in the $150/hr labor charge. I know the tech doesn't get this money, but who can afford to spend that kind of money for service? I found I could buy a  brand new unit for $197 (delivered). I could replace one unit (easy) and use the motor from the replaced unit to fix the other (and have some extra parts for future repairs). I could also order just the parts for about $125. I would be interested to know what these parts would cost me through the HVAC dealer. I found this same unit on the web for about $400. I gladly paid for the diagnosis (grudgingly for the 'fix'), but to have them repair the units would make no sense economically. I had a discussion with a Co. rep and suggested they bring parts with them (@ these prices). She thought that had some merit. I ordered a complete new unit from a Co. on the web and will do the repair myself. My impression is that though they sell these units, they are not really set up to repair them efficiently, and the way they operate ends up costing  more $$ for the consumer. Something's got to change or we will all become HVAC DIY'ers...
p.s monkeying with the drain tubes on these units left me with burn marks on both forearms (furnace hot air pipe is nearby). Real men expect this (real men are stupid) ..lol. Pictures upon request.  I have medical insurance...Real men don't go to Dr.s... Cheers"