Get matched with top carpet installers in Tonawanda, NY

"I can safely say this is the best carpet cleaning and repair business in the Buffalo area if not all of Western New York and beyond. Brad is passionate about what he does. Polite, hardworking, and professional. I had a carpet repair and cleaning done by him and I could not be more satisfied if I tried. The work done was efficient, done in a timely manner, and was easy on the pocket book. The problem with most companies is that they clock in and out and do not put passion into what they are doing. This is not the case with carpet star. Brad explains his work and the process just like the customer was working alongside him and you can see the drive in him. I am extremely pleased and grateful that I found this company. If you are looking for carpet installation, flooring installation, cleaning/repair or just a company that has outstanding character, this company should be #1 on your list. Well worth the money"

"I've been using him for forever. I've used them for years. The owner is the one who does the work and he's reliable. It was a reliable experience. He is a really good guy. It's great. They're great. I used them all the time."

"I would use them again. If we don't replace our carpeting or take it up to have the floors done, we're going to need to have our carpeting cleaned here soon."

"Excellent customer service, polite, professional and capable."

"Great! The installer did a great job installing the kitchen floor. Prices were reasonable and staff at the store were helpful as well."

"Randy was extremely helpful in showing and recommending carpet choices for our home. Accommodated our schedule for installation. ? Very happy !! Williamsville-Lenard"

"From our salesman Gary to the two installers we have never had more professional and knowledgable people. Installers were hard workers... nothing can replace experience. <br />"

"We ordered the carpet, took two weeks to come in. Called them to change the installation date, no problem. We had to move a lot of stuff to non carpet area, drawers from dressers, small tables and chairs, etc. The installers took apart two beds, moved 11 larger items, and installed the carpet. The installers returned everything they moved. They came before nine and were done by one. We bought high end carpet, there was no odor or fuzz problem, vacuumed once and it's perfect. <br />"

"I called manager Mike Matysiak on Tues to see how long it would take to get carpeting once I ordered it. I had a problem with another carpet company and my house was without carpet and in total disarray for over a month. He told me that if I chose something in stock, he could have it installed by the end of the week. I found beautiful carpeting at a great price that was exactly what I wanted and it was in stock! My carpet and padding were installed that Saturday morning by 3 very professional gentlemen. They were friendly and polite and cleaned up when they were finished. They also helped my husband move some furniture and rip out carpet in one bedroom without charging us anything additional. I would highly recommend Carpet Factory Outlet for all your flooring needs!"

"<p>We had new flooring done for kitchen as part of a complete kitchen remodel.  A few weeks after the install as complete we noticed some scuff marks near the refrigerator that didn't really become evident until dirt had accumulated for a while,  We were unable to get the scuffed area as clean as the rest of the floor despite mopping regularly, including with steam mop.  My wife and I were convinced it happened when the installer moved our refrigerator back into place based on the location and shape of the scuff marks.</p> <p>The owner made an attempt to get the manufacturer (Mannington) to honor their warranty (we purchased their highest warrantied product but they rejected the claim because they said the scuffing did not occur in the manufacturing process).  The owner came over personally on several occasions and tried different ways to resolve the problem but finally determined that it was permanent.  </p> <p>I suggested that Warren's gave me a deep discount on new carpet for my Living/Dining Room, Family Room and steps, although not so deep that they would incur a loss.  He offered an extremely fair discount percentage off any carpet we selected (as opposed to offering me great price on a low quality carpet).  My wife and I picked out three different carpets, all of which were top quality.  I was prepared for the owner to try to make back some of the discount by charging me a bit more on the padding or install but he did not.  We're thrilled with the new carpet, can live with the slight blemish on the floor, and walked away with a great deal of respect for Warren and his local Carpet One business.  It was very clear that customer service was very important to him and that he made every effort to leave his customers satisfied.  </p> <p>I was not always patient during this process but Warren was patient, professional and fair from day one through the final installation.  His carpet installers were great guys as well.  I would use Warren's again, or recommend him to someone without the slightest hesitation.</p> <br />"