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"Bob returned my call on Thursday, 6/19/14 at 1p. It sounded to me like he was coming right over to inspect the hole. I waited 7 hours; then finally called him to say it was after 8p and I wanted to eat dinner, etc. The TV was playing in the background. He'd forgotten. He apologized and said he'd come by at 9a the next morning (Friday, 6/20/14). And he did.
In the meantime, I went to my shed an got my dog's wading pool, hauled it to the attic, and placed it under the hole in the roof.
After Bob inspected the hole from inside the attic, he gave me an verbal estimate of $125 and said he'd fit me in some time the following week. By Friday of the next week (6-27-14), I called Bob. He said he'd fix my roof early next week.
On Monday, 6/30/14, Bob rings the doorbell at 5p. He didn't call ahead of time, because he hadn't written down my phone number.
The job took an hour. He used my ladder, broom, scrap wood board, and shingles.
He had quoted $125. He asked for $150.
I paid the $150 and did not use the Angie's List coupon (I had forgotten to mention that I had printed one off on the day he made his quote so it was invalid).
June had been a really hot, sticky month. Bob had mentioned that he was really, really busy. He was always up-beat. I understood the delays but wished he had remembered my name and number instead of me having to call him back. He was the only person who was even interested in fixing my roof. The original roofing firm would not return my calls. (Too small of a job?)
Bob's assistant went above and beyond. While he was waiting for Bob to inspect the hole from on top of the roof, he brushed small branches, etc. from off the roof and then swept the debris from the gutters. <AWESOME!> (The neighbor's big oak trees drop a lot of branches, leaves, limbs on my roof. Thus, the hole in the roof.)
I'm glad the hole is fixed and would use Bob again (even with his quirks).
"

We're a locally owned and operated company that values honesty and integrity, and treats your home as if it were our own. We specialize in all aspects of building and servicing in ground swimming pools. We look forward to building long-term relationships with our clients and guarantee your satisfaction!

Our quality workmanship sets us apart from the rest. With our dedicated team of designers and craftsmen, we can transform your commercial investment or backyard into a warm inviting paradise. We are proud members of the Northeast Spa & Pool Association, the Association of Pool & Spa Professionals, and the American Society of Landscape Architects, so you can be confident that you are working with true pool professionals with decades of experience.