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"They were very communicative."

"Great job, very efficient."

"My consultation with Stellar was scheduled within a day, met with Patrick on 5/1/25. Time was taken to understand the process, everything that is involved and what my options were. Time was taken to listen to what we wanted/didn’t want and thorough explanation given of the entire process. On 5/2/25 Stellar contracting called to review details and confirm our choices. On 5/5/25 Stellar scheduling called and full installation scheduled for 5/9/25, completed 1 day! The crew and project manager, Cisco, were fabulous to deal with on the install day and even after. A link was provided where we could see pictures of the whole project as it happened. Cisco was readily available on install day and even after with questions and concerns. It was obvious that Cisco did care about the roof we were getting and took pride in the quality of the job that was done. The crew paid good attention to the clean up, there was a lot of debris all over the place. Looking forward to future business with them!"

"The job was done same day and very efficiently. No one wanted this job, everyone said the job was too small. Vlad was awesome. We will pass along his name to any one that asks for referral. When we start looking for a new roof we will be calling Rochester Pro Roofing first. Thank you Vlad and Rochester Pro Roofing. Paula Knorr 585 362 7750 if someone wants references."

"The guys from F&M contracting we’re very personable and understood what I needed done and the job turned out amazing.."

"They were so fast with the assessing the area to be fixed, gave ne a more than reasonable quote and got straight to work. They are very friendly, and really have their customers best interests in mind from first interaction. They gave me a free inspection of my roof and informed me of things that I would not have known unless they took the time to inspect for free! I highly recommend this company, and I will be doing so much business with them in the future. "

"Note, we got asphalt singles...metal was the only choice above. We live on Lake Ontario and our roof took damage from high winds. Tall Pines was one of the roofing companies I called to get repair estimates. Tall Pines was my clear and easy choice for the job. Matthew (the owner) stayed involved from start to finish. He met with the insurance estimator and even contacted my insurance company to check on my claim status. The job was promptly scheduled and within days materials arrived and the crew a couple days later. Dave (project manager) was excellent from start to finish. The crew was respectful, efficient and meticulous. Not a spec of debris remained after their clean-up. I highly recommend Tall Pines for any roofing needs. Great price, professionalism, integrity, top shelf materials....what's not to like! I couldn’t be happier. Thanks again Tall Pines!"

"My consultation with Stellar was scheduled within a day, met with Patrick on 5/1/25. Time was taken to understand the process, everything that is involved and what my options were. Time was taken to listen to what we wanted/didn’t want and thorough explanation given of the entire process. On 5/2/25 Stellar contracting called to review details and confirm our choices. On 5/5/25 Stellar scheduling called and full installation scheduled for 5/9/25, completed 1 day! The crew and project manager, Cisco, were fabulous to deal with on the install day and even after. A link was provided where we could see pictures of the whole project as it happened. Cisco was readily available on install day and even after with questions and concerns. It was obvious that Cisco did care about the roof we were getting and took pride in the quality of the job that was done. The crew paid good attention to the clean up, there was a lot of debris all over the place. Looking forward to future business with them!"

"The positive: Graves Brothers will provide a quote for PARTIAL Siding projects where most companies won't talk to you unless you need a FULL Siding project. The installation team was quick and did a nice job. The Cons: Deceptive Sales. Your Typical Residential Home Services contactor. I had a complete east side siding replacement quoted. There is a 24" "Jog wall" between the exterior garage wall and the living quarters wall. Their quote included photos that show this wall in one of the views. A second photo shows the entire length of the wall outlined that includes this jog wall, but they did not replace the siding on this wall. A conversation BEFORE the project work started questioned if I intended on having the wall replaced and it was agreed that it should have been part of the proposal. The installers DID NOT replace the siding on this wall. I asked for a simple $500 credit and was willing to settle for a $350 credit which was more than fair. The Salesman insisted that seeing the wall was not assigned a "wall number" therefore it was not included in their proposal. Graves Brothers displayed ZERO interest in coming to a mutual agreement on the discrepancy. Update 7/19/2024: After continued conversations, the Sales Rep finally conceded that after speaking with his installers, that the work WAS included in the initial estimate and should have been completed. I gave Graves Brothers the option of discounting the price or returning to finish the work. They chose to finish the work which is scheduled this week. IMO, Speaking to his installation team should have been done PRIOR to him taking a flat stance with me that they were right and I was wrong. Give Graves Brothers Home Improvements a 3-Star rating for (finally) doing what was right. The installation was done well and the installers were professional, courteous and cleaned up well. Just make sure you document all conversations and get them in writing up front."

"These guys are absolutely amazing!!! The owner, Drew, is incredibly respectful and courteous. He explains every detail with you of what exactly they're going to do and gives a fair estimate, that beats out the competition by far. The crew that showed up to do the job was fantastic!! They even took the time to answer our 11 year old son's questions and spent time playing a little basketball with him once the roof was finished!! The guys were always checking in with us to assure that we had no unanswered concerns. They cleaned up our property beautifully when they were finished and asked if we were satisfied with their work. I can't say enough about how great this company truly is and what a pleasure it was to work with them! Superior truly IS superior!! THANK YOU GUYS FOR EVERYTHING! And a shout out to Rob, the roofing foreman, who was so kind and willing to help us with anything we needed."