Get matched with top tankless water heater repair pros in Warren, IL

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Initially things went well. A/C was not working so we called Harker.  Nice guy came out to check what we had and convinced us to replace furnace as well as the A/C.  Installation was prompt and went well.  So far, so good.  Three weeks later, on a hot Sunday, the A/C stopped working.  I called and was told there was nothing they could do on the weekend, but they'd come right away on Monday.  After we had a hot, sleepless night, someone did come on Monday and "fixed" the A/C.  He left no paperwork or info about what he did, but the A/C worked so we didn't care.  The next Sunday, hot and more humid that the last, the A/C again stopped working.  I called and the on-call guy (Jordan?) came out even though it was Sunday, since we had already gone through a "repair" that didn't last.  He found the unit couldn't be repaired and would have to be replaced.  So again, no A/C.  But he said we would be on the priority list on Monday to get the unit replaced.  On Monday we got a call from Harker saying they needed to order the part and it would take 7-10 days! They said they cannot replace the unit from inventory since Carrier will not cover that under warranty.  The replacement had to be ordered from the factory, and the factory would not ship for about 5 days.  And neither Carrier nor Harker was willing to pay for fast shipping.  So another week or more without A/C.  But that's not Carrier's problem and it's not Harker's problem, it's OUR problem.  The measure of quality and service is best shown when something goes wrong, and both Harker and Carrier come up very short on both quality and service. 

Update---after I posted the very negative review above, the very next day I got a call from Harker saying they would install a new replacement unit the next day.  And they did.  And it's been working well since.  So everything is good now. Thank you Angies List.  Nothing else was working, but a negative review here got their attention.  Too bad my original concerns were not addressed until I resorted to a public negative review. 

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"The kitchen faucet was leaking and I was expecting out of town guests for the weekend. I called McDonagh & Sons Plumbing and spoke directly to Patrick. He worked me into his schedule that same day. When traffic slowed him down he called with an adjusted ETA. I appreciated that extra touch and same day service.  He fixed the sink and clearly explained the problem to me. He then corrected the cartridge in the shower where the hot and cold water was reversed by an incorrectly placed cartridge.

I was impressed with his knowledge and professional demeanor along with his partner, John. Although I couldn't fix these items myself I appreciate his explanation of each project and prompt service.

I have one more project of a non emergency matter that I will schedule to have done with Patrick in the near future. This experience was so positive that I will have McDonagh on my speed dial for future plumbing jobs.

I was given the Angie's list discount as advertised on his site. His pricing is fair and competitive.

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"Excellent service.  Oscar and his crew go far and above what is necessary to fix or replace plumbing.  They are very conscientious, courteous and respectful.  They are also very considerate of your property, taking measures to insure that floors are kept clean and all debris is removed when they leave.  I will hire Rardin Plumbing and Heating again, and I highly recommend them.
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"He was able to quickly diagnose that the water leak from the water heater was a result of a ruptured tank, resulting in the need to replace the entire water heater."

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."

We’re here to change your perceptions of what it means to be a property owner in today’s fast paced marketplace. Whether you are a landowner with rental property, or if you would like to “flip” a property you've just purchased or maybe you're a Realty Management Company seeking to prepare your managed property for the market or simply the next tenant. We're here to help you meet your needs in an affordable & efficient manner. We offer a wide array of services to choose from in whole or in part, as it fits your needs & budget. We look forward to doing business with you! Additional Emails - greenearthenterprises@outlook.com, greenearthinc@hotmail.com, contactus@greenearthinc.net. Additional Address - Princeton, IL 61356.