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"Although we contracted and made an initial payment (1/3) on February 27, by mutual agreement the work began on 13 April 2015 to allow the work-site to dry out from the winter weather.  The contractor made incredible progress in the first two weeks demolishing the old deck & garage porch, pouring footers, raising the frame & putting on the roof.  The first crew was very hard working, here early in the morning, & leaving late in the afternoon (after cleaning up the area each day).  When rain was in the forecast, the crew would ask if they could make up the day on Saturday, which they did.  Everything we saw in the first 2 weeks was consistent with our previous great experience with Fox Creek 2 years earlier when they replaced all our siding, windows & doors. The only problem at that point was that a plain black roof (25 yr) was put on instead of the architectural roof (lifetime warranty) we asked for.  The contractor acknowledged the error and offered to replace the roof at no additional cost.  We had originally only contracted for 2 skylights so we asked if he'd install 2 more at no cost versus replacing the roof and he agreed.  We were told that everything was on schedule to complete the rest of the job in 2 weeks.  We made the second (of 3) payment on April 29 which was when the excavation work below the porch/deck was supposed to begin.  No one showed up to start this work for several days and when they did (it was a different crew from the first), they typically showed up around mid-morning and were gone by mid-afternoon.  We had beautiful weather during this period in which very little work got done.  The contractor claimed they were having trouble getting the supplier to deliver sand and crushed rock.  Since we're located in St. Mary's County which is a bit of a distance from the contractor's home base in Crownsville near Annapolis, they decided to use "local" suppliers & subcontractors (electricians) rather than those they normally use.  We found out later that the sand & gravel supplier was located in Brandywine about 40 miles from here (there are plenty of suppliers right here in the county).  When the sand & gravel finally showed up at 10:00 am one morning about the same time the crew arrived, the crew directed them to the spot they wanted it dumped and then everyone left shortly after that without doing anything.  We knew by then that the job wasn't going to be completed anywhere near the 3 & 1/2 week total time advertised.  The predictable springtime heavy rains started and we were delayed even more.  The week of May 11 was the first week we could see some progress each day.  The end product was beautiful.  A paver retaining wall was put in all around the perimeter below the deck/porch and in between the concrete slab under the porch and the pavered patio area below the deck.  

We couldn't understand why the remaining work on the porch above couldn't go on while the below work was going on.  Wiring had to be put in, and also all the finish work (soffets, gutters, trim work, ceiling made of soffet rolls - looks very nice).  Most of the holdup turned out to be waiting for the "local" electrician to show up.  The electrician (Goudie) wasn't really all that local but was from Waldorf 35 miles up the road.  Our contractor had to threaten, cajole and/or beg Goudie to show up and install wiring so that the finishing work could be done on the porch.  We begged our contractor to get another licensed electrician (there are plenty of good ones right here in the county that we've done business with).  Anyway, once the electrician showed up we had to get them back several more times because they'd forget to do something we'd asked for or they didn't have a part and we'd end up in the same waiting game.  They did end up getting shamed into sending an electrician on Sunday of Memorial Day weekend to put in 2 ceiling outlets they''d forgotten to put in, but we still didn't have any fans or lights to enjoy that weekend, by which time our contractor assured we'd be enjoying the porch.  You don't EVER want to do business with Goudie Electrical.  

To make a long story short, after a lot of nagging to get a lot of loose ends tied up, the work was finally finished and inspected the Thursday (the day) before this past 4th of July weekend.  The porch & deck are absolutely beautiful (we'll attach pictures if we can figure out how to do it - they will speak for themselves).  We got some extras that we asked for like 7" wide Azek boards along the tops of the vinyl railings inside the porch to serve as a counter top for setting drinks or small plates of food or snacks, which we've had a lot of nice compliments about.  They're the perfect height for pulling a barstool up to.  One of the things we didn't get that we expected was a decent landing area at the bottom of our deck stairs.  The crew threw grass seed and straw there.  When we asked about getting some sort of solid landing, they shoveled out the area and threw some leftover crushed rock on it and tamped it down.  When we asked if they were going to finish it (we told them they could use some of the many wall pavers that were left over) they said the wall pavers would require digging too deep. We offered to pick up (and did) some square flat stepping stones from Lowe's which we left for them.  One of the younger fellas who was there one day to meet with the inspector and had no tools just laid the stones down, stomped them down with his feet and let it go at that.  The area was not level and a downpour that evening directed a steady flow of water from the stones across our concrete slab.  We didn't bother asking again, just tore it up last weekend, leveled and tamped it down properly and reinstalled the stepping stones ourselves.

Our sense through this whole experience was that there was nobody in charge.  Besides the first crew that started the project and came later on one day to install all the soffets and gutters, it appeared to be young fellas without any on-site direction or supervision.  They did a lot of good work but there was a lot of unfinished work that we had to call our contractor up to get fixed.  If we lived closer to Annapolis or the DC metro area, this would probably have been a much better experience.  They do good work at a fair price and the owners are very honest people and have the best of intentions.  But they appear to be ill-equipped to do business in St. Mary's, southern Charles or Calvert counties or other more distant locations.  I did mention to the owner that if he wanted to do more business here he needed to do more to establish relationships with truly local suppliers and subcontractors.  Communications also need to be improved all around - with the crews, between the partners, with suppliers, subs and us, the customers.  We had the sense that the crews didn't really enjoy coming here and that we were kind of at the bottom of Fox Creek's list of priorities due to our distance from their home base.  As much as we love the final product and will enjoy it and show it off for a lifetime, we couldn't go through the aggravation again.  We would encourage folks from the Annapolis and metro DC areas who are considering a project like this (or folks who aren't in any kind of a hurry to get a project like this completed in a reasonable amount of time) to give Fox Creek serious consideration.  

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"We were very pleased with the quality of work delivered on our project to repair our indoor stair railing. Over a period of two decades our cat had used the railing posts as a scratching post. We were concerned that the repair might not be esthetically pleasing without a full replacement. We were delighted that a pleasing and economical solution was delivered for this project in the promised timeframe. The assigned worker communicated well, offered options and delivered beyond our expectations."

"Our project manager, Manny, and crew supervisor, Jorge, did a great job with our roof replacement today! Manny was very communicative and helpful throughout the repair. Jorge and the crew were efficient and did a very thorough clean up when finished. Our only concerns revolve around the initial reason we scheduled a repair, which was due to a ceiling leak after a rain storm. The sales person that came out was very nice and informative. He told us that while he could not determine the source of our leak, we needed a new roof. However, in our naivete, we forgot to wait on our insurance assessor before making any decisions. Post insurance assessment, we had a hard time getting answers from either the project manager or sales manager, and just moved forward with the replacement hoping it fixed our issue. Long story short, while the level of service and overall customer service were great, we had a major repair done that may not even be related to our issue. Our roof likely could have waited for a repair. Service=excellent! I would 100% recommend, just make sure you actually need a new roof."

"Chidi helped me to go through all the process with my insurance company. Yes they helped me to file the claim and it covered the roof installation and dry wall repairs. Chidi is super gentle and very patient to explain every single step, came over for all inspections(roof and third floor dry wall) to make sure the inspector captured all issues, helped me to coordinate with drone inspection and followed up the installation. If you are planning to change or repair your roof, I highly recommend to work with Chidi from EXTERIORMAX."

"Very professional group. Work was performed in three days and included a complete tear down and replacement of the siding, facia, soffit and gutters. Top quality material was used across the board. House looks better than new."

"Very professional, Very knowledgeable on vinyl siding products, and clean job site. I will recommend to anyone needing a vinyl siding repair or complete replacement."

Elevated Contracting is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business with 20 plus years of experience.

"We contracted with them to install windows and insulated vinyl siding in 2016. They completed the work on time and at budget. They were very agreeable and the installation team gave us some sound advice during the installation. Since we have an old house, there were some surprises along the way, but the installation team solved them in real time and we ended up very satisfied with the job. We saw an immediate decrease in heating and cooling costs that persists to this day. Recently, some of the window casings came loose. We called them and they sent a repair crew immediately. They've been consistently easy to work with, reasonably priced, and have given us quality work. We definitely recommend them."

"William MacKay Roofing is a family business.  I purchased a package from this company to have my roof inspected since more than 20 years have passed since it had been replaced.  The MacKays arrived promptly as stated when we made the appointment. The employees were very professional, my roof was inspected, and I was shown pictures of my roof with an explanation of the its condition.  Since my roof did not need to be replaced, I advised Mr. MacKay that I would call him to replace my roof when that time came.  I was very satisfied with the services provided by this company and would definitely use them again because of the excellent services that I received with this inspection.
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"It went very well. It was very easy to schedule. Chris was honest with me and worked efficiently. He explained everything he saw on the roof and did even more than I was expecting. I will definitely consider using his company when I need to replace my roof and for future repairs or maintenance.
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