Del-Val Basement Waterproofing, LLC
Del-Val Basement Waterproofing, LLC
We offer 15+ years of experience in the Foundation and Basement Waterproofing industry. We've established a solid reputation serving residential homes in the greater Philadelphia and surrounding areas. We are committed to providing a personalized service for each individual project we take on. We look forward to building strong, long-term relationships with our clients..
"This company customer service skills and communication are horrid. I had no problem scheduling an appt for someone to sell me on their business but they day the work was to be done, I had to call them 5x for ETA checks on their techs. They were supposed to arrive between 9-9:30am and did not arrive until 1:15pm. Each time I called about the tech ETA, I was told by the receptionist that they would check and call me right back, they never did. The 5th time the receptionist said the supervisor of the techs said they were dispatched to my location early that morning, but he does not know where they are or why they did not show up. The receptionist called back later to say the techs should arrive by 12pm but they did not arrive until 1:15pm. When the techs arrived, I found that their supervisor told them to do a job prior to coming to my location. I was supposed to receive a lifetime warranty for the work done and after 4 calls I still have not received it. Poor customer service."
Dee D on July 2024
We offer 15+ years of experience in the Foundation and Basement Waterproofing industry. We've established a solid reputation serving residential homes in the greater Philadelphia and surrounding areas. We are committed to providing a personalized service for each individual project we take on. We look forward to building strong, long-term relationships with our clients..
"This company customer service skills and communication are horrid. I had no problem scheduling an appt for someone to sell me on their business but they day the work was to be done, I had to call them 5x for ETA checks on their techs. They were supposed to arrive between 9-9:30am and did not arrive until 1:15pm. Each time I called about the tech ETA, I was told by the receptionist that they would check and call me right back, they never did. The 5th time the receptionist said the supervisor of the techs said they were dispatched to my location early that morning, but he does not know where they are or why they did not show up. The receptionist called back later to say the techs should arrive by 12pm but they did not arrive until 1:15pm. When the techs arrived, I found that their supervisor told them to do a job prior to coming to my location. I was supposed to receive a lifetime warranty for the work done and after 4 calls I still have not received it. Poor customer service."
Dee D on July 2024
