Get matched with top carpet installers in Washougal, WA

"Fantastic. They do an incredible job. I've used Top Notch many times and would never call anyone else. James is a wonderful human being: friendly, fair, and very responsive."

"Sergy kept me informed throughout the repair and restoration of our 1950s era red oak floors. He was accurate and upfront with his estimate and any additional costs; such as replacing damaged boards. He always consulted me to make sure that I understood and agreed before doing any additional repairs. It was so nice to work with an honest, hardworking, and expert craftsman who does beautiful work for a fair price. We're very happy with our restored floors, and also that we chose Hardwood Floor Specialist."

"I've had Linton for carpet cleaning for many years. He does a good job. That's why I keep calling him back."

"I'll start out by saying that our carpet is now installed, and it looks great. During the project, there were some scheduling surprises and unexpected glitches that seemed destined to make this a bad experience. However, excellent customer service from Scott, our Macadam project manager, mitigated the problems and resulted in an overall good contractor engagement. • We were on a time crunch due to family arriving soon to stay with us for a while. There wasn't time to get multiple bids, so we chose Macadam Floor and Design, based primarily on the positive Angie's list reviews. • I called Macadam on January 22 and talked with Scott, explaining that we needed to replace about 500 square feet of carpet that our geriatric cat had damaged with urine -- a bonus room and a hallway. I said we needed it to be installed by February 2. Scott replied that if the carpet was available locally, they can get the material in a day or two, and that they could then make the Feb 2 installation deadline. • The replacement carpet was indeed available locally, so I gave the go-ahead to start the process. The Macadam website has a prominent badge saying, "Guarantee Next Day Installation on Most Products". With that “we’re fast” assurance, and Scott’s confidence about making the Feb 2 deadline, I was sure I had chosen the right carpet dealer. • I received the quote by email on the morning of Jan 24. That afternoon, I paid for the carpet to be ordered. I figured all was well. It wasn't. • The next day (Jan 25) Scott said they had called over 20 different installers and none could do it by Feb 2. The closest they could get was someone doing it Feb 6 and 7. (Really? For a relatively tiny job of one room and a hallway? For a “we’re fast” company?) My schedule didn't work Feb 6-8, so I asked if Feb 9 would work. Scott said they would try to work something out. On Jan 30, I still hadn’t heard anything, so I contacted Scott for an update on the installation scheduling. Also, I suggested separating the old carpet removal from the new carpet installation. Initially Scott said no; they would not be able to -- but then called later to say that an installer had an opening on the following day to remove the old carpet. And, the new carpet installation would be done Feb 9 as requested. • The installer and I got along well; nice guy. Unfortunately, his van was mostly full from his prior job, so he could not fit all the old carpet being removed. He asked if he could put the remainder of the carpet scraps in our backyard until Feb 9th when he came to install the new carpet. I didn’t want to subject our neighbors to an eight-day eyesore of old, stained carpet rolls, so I said I would haul it to the dump the next day when I was getting rid of some urine-damaged shelving units. • A big eyebrow-raiser then came when the installer told me he could not clear the pad staples from floor because he had accidentally buried his staple removal tool in the stack of old carpet in his van. So, he couldn’t finish that part of the carpet removal until he came on the 9th. But I could not wait that long, since I needed to apply Kilz primer on the floor. So, I ended up doing that staple removal work myself using a screwdriver to pop off each one by hand. • An even bigger eyebrow-raiser came when the installer arrived on Friday Feb 9. Without prior warning, he said he would only be able to do the hallway on that day, and would have to return on Monday Feb 12 to do the bonus room. He left around lunchtime, then returned on the following Monday and finished the job in 3 hours. There would have been plenty of time to do the entire job on Friday the 9th. The effect on us was that we lost the whole weekend of putting everything back together with the new carpet in the bonus room -- because it wasn’t there yet. Instead, after the carpet was installed Monday I spent a couple of late nights doing it after coming home from work. Also, I had to re-arrange my Monday work schedule to be home for the remaining installation. • Ultimately, the end result was fine -- we have new carpet in the bonus room and hallway, and it was expertly installed. But if I had known that our relatively small project would present so many scheduling issues and eyebrow-raisers, I may have chosen someone other than Macadam. • However, when I described our overall experience to Scott, he was distressed about what had happened. Instead of getting defensive, he took full responsibility as the project manager and apologized on behalf of Macadam. In order to compensate for my extra carpet haul-away expenses and labor between the first two installer visits, Scott arranged to waive a couple of the installation charges from my invoice. • Scott’s positive response went a long way toward mitigating the problems we experienced. Even though there were scheduling surprises and installation eyebrow-raisers, Scott’s exemplary customer service would cause me to consider Macadam for future flooring jobs when they arise."

"Everything was good including selection of new carpet and installation. Koeber's is very easy to work with and does a great job."

"Jennifer, Kristina and the entire team are amazing - a first class act. It's really true - once you start with one area you just want to keep going. I've worked with Team Nifelle on two different projects - one being a complete remodel of a second home and then redoing and freshening up areas in a home we built 18 years ago. Her office staff and designers on her team are top notch. I can say that I look forward to each time a meeting is scheduled - lots of creative energy flows. And results are fantastic. Jennifer and Kristina have patiently worked with me through lots of questions and many doubts - and it has all turned out beautifully. You can trust Jennifer and her team for the very best of it all."

"Ovi did a great job communicating all the steps to have this job done. I had the idea that it was going to be really messy but, they were very careful and clean. Th end result was beautiful. I appreciated their time and work."

We are a full service Carpet & Upholstery Cleaning Business.

"Our large entry way tile and shower floor tile were cleaned. We are very pleased with the results."

"The Pro: Carpet was removed, pad and new carpet installed for our entire upstairs in less than two days. The Negative: There are multiple seams in our hallway that were not there when the previous carpet was installed and two stand out, and when reaching out to the owner, he immediately told us why it had to be that way and that there is nothing wrong with what had been done. Two of his installers were the ones laying the carpet and he only came by for the bid. He said that he had us order less carpet to save on waste this way. We have a LOT of extra carpet which would have been able to be utilized on the entire hall so this did not seem accurate. He told us the he would come out and look but if he did and didn't find an issue that he would charge a trip fee, and he then told us why we would be wrong and be charged. Later that day we also found a hole in the stairway with some torn sheet rock. When texting him about this his response was "it wasn't us". Who else was there at that level working on carpet I ask? Yes, he cashed the check and hasn't responded when we told him that it was them. Unless you just want a quick installation with seams in places you wouldn't expect, and no positive follow up, we would not recommend working with Pannell Floors. Updated: The owner, Dave, has responded multiple times and that we have chosen not to engage any further. We understand that the hole may be an issue from the past, but not the tear in the sheetrock. We have reached out and had an independent inspection completed, and will be having our hallway carpet reinstalled with less seams in the near future. We recommend that whenever you work with a contractor, that you ask about where seams are going to be placed, and if they will show, as the fact that every time I walk down my hallway and see 3 seems in less than 20 feet, I question the logic and need for this. We would NEVER want to sabotage a contractor's business. As stated before, if you want a quick installation, go with Pannell. Much of the work is quality as well. The seams and customer relations at the completion are the reason for this review, not the quality. A few of his comments: "why your so dead set against me I can only guess, but it's apparent you had this in mind prior to our install as we were nothing but courteous, on time, and professional" "Please get inspection so you can stop trying to ruin our livelihood and reverse your false review.""