Get matched with top carpet installers in Watertown, WI

"Overall we love the new flooring. It's beautiful, reasonably durable, and much easier to clean. We chose CarpetsPlus because the cost for more or less the same product was 20-30% lower than other estimates. As is so often the case, the salesperson was fantastic before I signed the contract. She was super helpful getting us samples and helping us pick the right flooring for our space. She was knowledgeable and didn't push her own opinions too hard. Communication was still good while we were scheduling installation, but not quite as accommodating. It also turned out that the estimate wasn't right the first time because she hadn't included some little piece of something for the edges of the room. It only added about 1% to the total cost, so it wouldn't have changed our decision to use this company, but it was still a pain because it was late in the process. The salesperson blamed the estimator for not telling her they were necessary. OK, but as the customer I don't care whose fault it was, I just want it corrected with a minimum of fuss. Then there were the trim pieces that were too thick for the space under the doors so that the doors had to be cut down. They were surprised when I expected them to take care of cutting down the doors. I get that some circumstances are "unforeseen" but how unusual can this be when you install flooring? Why didn't they check the fit before ordering the trim? The installation team did a nice job, but mostly ignored our agreed-on schedule. They even left one of the rooms half-finished one evening, knowing that we had plans for the room the next day and promising that it would be finished in time for our event. It wasn't. We called the company that morning to find out when they would be arriving to finish. They actually did arrive 10 or 15 minutes before our event started and were surprised that we had already moved the furniture back in place to hold the event on the half-finished floor. I think they were subcontractors rather than employees - judging by the extent to which they and CarpetsPlus threw each other under the bus. Several pieces of trim have come off and need to be glued back down again. Easy enough to do, but shouldn't need to be done a month after installation. After the installation started, I never heard from CarpetsPlus again, except for one message asking for payment. They never called to check in on the process or ask how we liked our new floors. They didn't ask for feedback on their installation team, which they clearly need to do. Bottom line, I probably would hire them again, and just expect some problems. We saved about $5,000 over competitors, and we didn't have $5,000 worth of problems, so it was ultimately worth it. Make your own decision accordingly!"

"Will use them for any future carpet installation i need. They were prompt on their communication and punctual to the job site. They did amazing work including stairs. Highly recommend them for any carpet install job you have."

"the installer was on time, very professional complete job excellent."

"Overall it was a very pleasant experience.   My Design Consultant was Kerilynn.  Keri came out to my house and listened to what my likes and dislikes were and to what my decorating problems were.   Keri brought me swatches of patterns that matched my likes and even brought one that she thought would work that I hadn't thought of before.  It worked perfectly.  I ordered the rug and they placed it in the living room and it looks great.   <br />   <br /> Keri knew her product and was very pleasant to work with.  She called after the area rug was installed to make sure I like it.   I have another rug to get and already told Keri I will be contacting her about it."

"There was a wait but I expected that. The guys doing it were cool and it was done in a few days once started. David was also super helpful after the floors were done getting me a good deal on rugs. I would rec. them."

"From start to finish, each person I dealt with was friendly, helpful, and most importantly, knowledgeable. There was no pressure to buy. The salesmen helped me make an informed decision. ( Choosing the right brand of carpet was overwhelming at first.) They knew a tremendous amount about the materials they were selling, and only appeared to sell the best quality carpets and flooring. When ready to buy, they worked with my schedule. They even allowed me to paint the floors with BINS in between taking out the old carpets and installing the new ones. The installers were friendly, worked fast, and were on time. It was obvious that they were well practiced at installing carpets. There prices were competitive. I paid exactly what they quoted me for. There were no hidden costs. The carpets look great in my home. I was very pleased with the job they did."

"Really liked their selection and the sales person was very helpful-- her follow up was also good. <br />"

"Very happy with the results. Any issues we had he worked with me to get them perfect."

"A couple days later the estimate arrived by email. I liked the promptness but the written estimate provided us indicated an installed price of approximately $1,200/window or approximately double what I was expecting based from my visit to the store. Also provided was a Jeld-Wen vinyl window price of approximately $600 installed should I want to go more "economical". No storm door estimate was provided. Overall, nice guys so I'll give them an overall fair grade, but I was naturally disappointed in the price guesstimating/estimating so I can't grade any higher. I will check with some other contractors before making a decision."

"The service was excellent. All appointments were kept on a timely basis. There was an issue with the flooring in the entryway that the installers identified. They made an adjustment to the contract on the spot since we couldn't get the type of flooring we requested in that area. We had originally wanted to carpet over some hardwood flooring, but the sales rep recommended against it and recommended refinishing the floors instead. This will result in a huge savings for us."