
Serving West Jefferson, OH and surrounding areas
Approved
Super Service Award Winner
In business since 1994
Free estimates
Emergency services offered
"<p>This will be a mixed review because of a on going situation. In my last two reviews I had one with A another with F, this one I feel is an A for the service provided by Tyler, Bob and Allen but they were actually fixing a problem that I should have never experienced. Infact that F that was received in my statement from January shouldn't have even needed to be posted if my work was done correctly from the work8 mths earlier. Friday I needed to have Mr. Rooter return to my house for the same problem a clogged drain however I had a clean out drain put in which I told was needed to help with this problem by Alex. After review by Tyler he felt I needed to have a camera inspection because I shouldn't be having this problem so soon. Tyler cleaned the drain to the point it was functioning but made me an appointment for the next morning to see what the issue could be. Next morning I get a visit from Bob, Bob was very nice and stated Tyler informed him of my issue and he had also had my previous paper work pulled o see what had been done. he explained what he was going to do and then got started. About 15 min later he ask me to come look at what he found, Bob showed me my drain through the camera and it was full of grass, roots and there was barely a hole for anything to drain. He told me he had put in a call for a guy to bring out the clean out equipment and he would take care of it. Funny I paid $1600 for a clean out drain to be in stalled plus $212 the day before (8/8/14) because I was clogged which never would of happened if it had been done properly when installed. anyway Bob and Allen cleaned out the pipes, showed me the results. After cleaning Bob also found that my issue was at the transition area from the house and that is the part that would need to be replaced to help prevent clogs, (another $1400-$1500 job) however it wasn't a emergency and he suggested I wait about year and half to have it done which should be the next time if any I needed to have work done with the possible growth of grass and roots. Plus with this time it would also show how fast the growth is. Bob also gave me his card to make sure I get him if I had any problems.</p> <p>Tyler , Bob and Allen are great assets to Mr Rooter. Tyler took the time to go beyond just fixing my clog as the guy did 8 mths prior and he questioned why they were back out so soon. Tyler also sent out someone he trusted to look deeper into my problem. Bob took the time to explain and show me what the problem was, he fixed it and explained what was found and suggested what I should do. I know the work he fixed was costly and he didn't collect anything on it because he was again FIXING work that was left undone by Alex, the worker who I feel sold me a dream because not one time did he show me what needed to be done he offered me the what I felt was my only solution and trusting that fact that I had been dealing with Mr Rooter and Alex on several occasions I went with it only to feel that I have now put thousands of dollars down the drain because I still need to have work done because until Tyler and Bob no one took the time to see what the problem was.</p> <p>Today I will be calling management, owners and who ever else because I shouldn't of had to experience this for so long, I have paid way to much money.**** I truly thank Tyler and Bob with the help of Allen for taking time to make sure me and my family could function with out fear of it backing up when we showered or washed laundry every time we turned around.. </p> <br />"





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