"They installed the wrong gauge wire for the load. The receptacle burned out two years later. Matt promptly came out, but said he couldn't find a cause. Was about to hire him again. Oddly, the friend who recommended them, they did that job correctly. My friend looked at mine and said right away, "These wires look thinner." Then I got a second opinion from another electrician, who demonstrated several defects in installation, including the work clearly not to code. This cost hundreds to repair, and was a near-miss of a disaster. I sent a detailed email with documentation and made a modest demand for compensation, a chance to preserve their reputation and make it right. No word after a couple weeks."
John E on October 2024
TBD
"They installed the wrong gauge wire for the load. The receptacle burned out two years later. Matt promptly came out, but said he couldn't find a cause. Was about to hire him again. Oddly, the friend who recommended them, they did that job correctly. My friend looked at mine and said right away, "These wires look thinner." Then I got a second opinion from another electrician, who demonstrated several defects in installation, including the work clearly not to code. This cost hundreds to repair, and was a near-miss of a disaster. I sent a detailed email with documentation and made a modest demand for compensation, a chance to preserve their reputation and make it right. No word after a couple weeks."
John E on October 2024