Get matched with top major renovation multiple room pros in Willow Spring, NC

"Bath room floor tiled: kitchen counter Quartz"

"It went great and we enjoyed working with Carl and Ralph. The project went smoothly and we are very happy with the results. Our house looks great and we have a more functional house. We've also received several unsolicited comments from those in our neighborhood that our house looks great. We have more plans down the road for renovations and we are looking forward to calling on Triangle Classic Homes again."

"What a great experience! Edwin was pleasant to work with and was skilled in so many different areas. He was able to take on and accomplish all of my renovation needs from flooring to plumbing, painting and the list goes on, he also gave me ideas that ended up Saving me lots of money. I would highly recommend."

"These guys are top notch! So many positive things to say. We have hired Leon for multiple renovation projects in our 1960's midcentury modern home. We hired him after having a negative experience with another contractor who we had to fire in the middle of a remodeling project. We have said many times we wish we found Leon sooner. Chris Leon the owner is very responsive and gives reasonable prices for top quality work. These guys do it all- painting, flooring, electrical, plumbing, drywall and details, details, details. Chris is very trustworthy and even suggested ways for us to save money, instead of just encouraging us to spend as much as possible like many other contractors do. Even after being paid for all the work he came out to our house to make slight modifications at our request. His contractors are all very polite and hard-working. We felt very comfortable having the team around in our house with our family. People who see our house want to know where we had such great work done!"

"This is only the most recent repair but Ralph has repaired multiple things in our home. He is the absolute best handyman I’ve had had the pleasure of meeting in downtown Charleston. He has the perfect balance of charm and professionalism. Him and his team come in and immediately get down to business. It’s so refreshing to see someone who actually cares about helping you."

"It is so much more beautiful than we imagined this project could be. Andrew is a perfectionist and his work is gorgeous because of it. Thanks Andrew we really appreciate your hard work!!"

We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business!\n\n

We invite you to experience a tradition of customer satisfaction that will exceed your greatest expectations. Our professionalism and quality workmanship will accurately reflect your taste and lifestyle. From conception to completion, we work with you until the job is done. We are ethical, honest, and easy to communicate with. \nCall us today you'll be pleased you did. Thank you

"Hector and team did a great job cleaning the stains off my roof. In the process, he alerted my just prior to starting cleaning that my gutters were clogged. I had them cleaned shortly prior, but he texted me multiple pictures from the roof that clearly showed the need to clean them again (love the use of technology real time!). We quickly agreed a gutter cleaning cost and he proceeded to do both in a very professional manner. Also cleaned up thoroughly afterwards. Would use again - he takes pride in his work."

"We unfortunately experienced a number of problems and communications issues throughout the process with Granite Transformations, and as a result the job experienced several delays.  It seemed like a situation where if something could go wrong, it did in more cases than not.   However in the end, it means a lot that the owners of GT recognized the issues, stood behind their business, and worked hard to earn our satisfaction. GT requests payments at time of signing the contract, and then at points during the process (e.g. cabinets installed, templates drawn, etc).  All who we spoke with at GT on the phone and those who performed work in our home were professional. The end result is a quality product, but the journey to get there was not expected.
Here is a chronology of events:
- Fri August 16th: a GT salesman came to our home with vanity cabinet and surface samples, outlined how the process worked, and we signed a contract to replace Master Bath Vanity Cabinet and Double-sink Top, and reface Half Bath Vanity Cabinet front as well as replace its Single-sink Top. Three new faucets were also included. GT to handle all plumbing hookups.  GT gave us access to an electrical contractor. The saleman explained that work would not begin until all materials were ready to go. At that point GT would install the new Master Bath cabinet, reface the Half Bath cabinet front, and do a template for both tops.  2-3 days after that, the tops and sinks would be installed, then the faucets hooked up.
- Fri October 4th: GT had called end of Sept to let us know all materials were in.  Upon the installers arriving at our house, GT let us know there was a mixup and the Master Bath cabinet had not yet come in.  So GT refaced the Half Bath cabinet.  However upon completion it was resurfaced in a White color rather than the Cherry color we had selected.
- Mon October 21st: GT removed the existing Master Bath cabinet, capped the plumbing, and installed the new cabinet. The Half-bath cabinet was refaced with the correct Cherry color.  Templates were drawn up to make the tops.
- Fri October 25th: GT was to install the Vanity Tops in both baths, however called the evening of Thurs Oct 24th to inform us that workers had dropped and broke the Master Bath top so it would need to be remade.  The composite used for the top was out of stock locally, so would have to be ordered.  With the Master Bath vanity out of commission since the plumbing was capped, we decided to leave the half-bath as is and have GT install the top in the half-bath when the Master Bath top was ready.
- Mon October 28th: The Electrical contractor completed the electrical work scheduled for the Master Bath.  His work was excellent, and price was very reasonable.
- Fri November 8th:  GT installed the Master Bath Vanity Top, Sinks, and Faucets.  This was about Three Weeks after GT had installed the new cabinet there and capped the plumbing.  GT installed the Half Bath Vanity Top, Sink, and Faucet. GT requested full remaining payment at this point, however since both of us were not available to inspect the work, we asked to pay the next day at their store which GT said was acceptable.
- Sat November 9th:  Upon waking up, we were greeted with water on the Master Bath floor, leaking from one of the sinks. Also, upon comparing both Master and Half Bath vanity tops to the samples we had in our possession, we discovered neither top matched its respective sample.  We had travel plans for the weekend, however due to the leak one of us stayed home. we called the plumber (Mr Water Heater, who we found out is owned by the local GT company) and learned they only work Mon-Fri 8-5ish and do not have emergency service.  Upon calling the GT store after it opened, I was told I may need to wait until Monday to have the plumbing issue looked at.  Given the various issues experienced, and the new leak, I asked to have the GT owner call me to discuss the issues.  Jonathan Lamb, GT co-owner called me, and as a result agreed to have a plumber resolve the leak over the weekend (which was done), and then work with us the following week on the other issues.
- Fri November 15th:  Mel Lamb, GT co-owner, came out to our house to inspect the sink top matches to the samples, and the overall experience we had.  He agreed they did not match what we were shown when we signed the contract. We decided to leave the Master Bath alone at this point since the colors worked fine, but Mel offered to replace the Vanity top in the Half Bath at no cost to us, and we accepted as the combination in there did not look right.  We also discussed the other issues.  Mel was not aware of the leak in the Master Bath the previous Saturday, but reassured us that he was aware things on this project did not go right, and that he was there to make things right. Mel made a trip back to the store to get new samples, and we selected from those for the new half bath top. He also offered a final discount on our remaining payment.
- Mon November 25th: Half bath top and sink were reinstalled, and faucet hooked up.  Final payment made in full.
So in summary, the jobs were completed about 15 weeks after the contract was signed, and about 7 weeks after work was started. During the course of our work, we dealt with about a dozen different people including office staff, installers, plumbers, salesman, co-owners, etc. and generally had to bridge communications among them... in our view it would have helped had a single project focal point been assigned.  We were surprised that after signing the contract with our salesman, that we never heard from him again during the project or as part of completing the project.  We also experienced that on several occasions work was not completed correctly on the first attempt which led to reschedules, delays, canceled plans, adhock needs, etc which was inefficient to both GT and the customer.  The local GT seems to be growing, and perhaps these are growing pains as a result of expanding their business.  Hopefully our experience will help bring some changes to the GT process and communications that will help other customers, and help us, should we do business again with GT further down the road.
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