Get matched with top hot tub or spa installers and replacers in Windsor, CA

"Buyer beware - the sales people are great but the installers will make you wish you went elsewhere. I love the windows but this company has been a nightmare to get my problems resolved, it’s been over a month since my windows were installed and their corporate offices are still giving me the run around. The day before my window install was scheduled, they tried to call me to cancel it. I explained I own a small business that requires me to be there M-F and I had to have people on my team work extra so I could step away on a weekday, and if they wanted to reschedule that was fine but I couldn’t reschedule for another month or so due to staffing at my business. They decided to send a different crew out instead of delaying the job on their own volition. The people who did the install work were incredibly unprofessional, disrespectful and messy. One of the employees was yelling and swearing at the other employee, in front of me, while my neighbor’s young children are outside playing. So embarrassing. They broke my solar pathway lights doing the install, damaged so many plants in my front and back yard some of which were not even near the windows, didn’t caulk the windows all the way, left my siding hanging off of the house (I nailed it back in myself) and got my deck covered in caulking. They failed to repair obvious dry rot under the windows that I went over with both the sales person and the person who came to double check the measurements, both of whom assured me that the work crew would be sure to address anything like that. To make it worse, they failed to put this note about the dry rot on my work order, which I could see in the corporate notes regarding my complaint when they sent someone back to look at the damage. If you have dry rot you want them to deal with, get it in writing on the work order so they don’t gaslight you about it when they fail to do their job. I’ve never witnessed such disrespect and behavior from a work crew before. The one employee who was particularly aggressive intimidated me, I didn’t want him to turn on me as a small young woman home alone so I just watched in complete shock. After this experience, I emailed the salesperson who was apologetic and had the person who did the measurement check return to my house to see the work that was done. He took photos of the damage, we discussed the dry rot failure, he addressed the caulking, repaired my siding, and cleaned my deck. He reassured me corporate would do the right thing and address my damaged garden and broken solar path lights within a month. No one ever did, so I followed up with the salesperson. The COO called me once, left a voicemail and I’ve tried calling him back over 5 times over the course of 2 weeks. He is conveniently never available to take my call. Overall this is a complete failure to make a situation right and do right by your customers. If a customer is dissatisfied and dealing with damage that is literally costing them money out of their pocket, you should do the right thing and reimburse for the damages. I gave them a chance to make it better but their true colors are shining through."

"So great. Great and quick communication and quick service. Came and did what they said they were gonna do and had it done BEFORE they said it was going to be done. There was no time wasted. Guys came in their company cars, worked, took their lunch, came back and continued until days end. I was quite impressed with the amount of work they completed and how well they did it. The owner came to check on the job and they cleaned up very well at the end of the day. We have had a lot of work done at our house over the years, and they are by far the most efficient, clean and professional. This was a patio replacement. We had an old steel patio and they replaced it with a stunning white aluminum patio, with two fans and an attached gazebo with carriage lights. It is stunning. They went above and beyond on design. The price was also comparable to other estimates i received for just the main patio with no gazebo. So I felt like I got more than what I paid for. Will definitely have them come back to do a full backyard remodel."

"as advertised"

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."