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"Bathtub is nice. But price was very high"

We are a small family business with a big family heart! I have 4 children and an amazing wife that I live for! I started this business when my wife was pregnant with our first. She is now coming up on 5 years old. We recently relocated to Okaloosa county florida.We are here to stay. I have been in the residential construction line of work for 12 years. I love what I do! Making someones home change for the better, and working with the client through out the process is my kind of challange. I love showing the final product and seeing the look on the clients face when we finish! At the end of each job, I can say to myself ( we upgraded not just their home, but their lives).

"Great.  I had this work done just over a year ago (should have submitted review sooner).
Estimate.  Charlie examined bathroom, had plenty of samples of options to review, and provided firm fixed quote.  There were some material issues that I'll note below.  At no time did the final cost change.
Timeline.  Installation began about a month or so after I accepted the quote and paid half down for material.  I think Charile was ready in about 2 weeks, but I had business travel.  Working together to find a common acceptable period for installation was easy.
Installation.  The first day Charlie showed up with a crew of 4 to take care of the electrical work (did have another ceiling fan installed) and demolition.  Following that, there were 2 full time workers on site.  They worked long hours, well over 8 hour days.  Normall, the job would have taken about a week.  I'll give more detail on the one issue below that drew the task out longer.  The guys were good about taking care not to impact the rest of the house (carpet, etc.).  After install, they did a good job cleaning up.
During the install, there were a few minor options ... how to frame the door, orientation of tile, the color of the tile, etc.  The crew provided options and good advice (I'm no kind of interior decorator).  The part of the service was excellent.
Quality.  I have done basic carpentry and electrical work.  I believe the quality of the work to be good to excellent, both what you see and what was done "behind the dry wall."  The work that you can see is excellent.
Material.  I was a little worried about the material used for the walls as opposed to tile.  I'm pleased to say I'm more than happy with the "acrylic" (I think that's correct) walls as well as base and door.
Only issue.  The base received was not the correct one.  The second base received had a quality issue.  They guys pointed this out to me.  I'm sure it cost them money out of their pocket / profit to spend the extra time on site.  My take away from this was the guys were MY quality advocates and did what was necessary to ensure the highest quality product was used and the job was done right the first time!  Things happen.  The question is how well does your contractor support you.  While I wasn't crazy about the delay (about 3 days, not major for me).  I was thrilled the issue was immediately brought to my attention and resolved even though it took extra effort on their part.
Overall job outcome.  I feel what was quoted was provided.  Very satisfied.
1 year review ... I remain satisfied.  I have had zero issues.  Other than the glass doors (which are famous for requiring cleaning when used for bath doors - this was noted before installation).  Is the biggest maintenance job.  Caring for the bath itself has required average to minimal effort.
Give Dream Bath / Charlie a call before you have your bathroom remodeled!
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"Mr. Webb came out to do my estimate quickly after my initial request. I had some odd jobs around my house that I have been meaning to take care of. He charged me a flat, per day amount that I thought was very reasonable. I ordered the columns that needed to be replaced in front of my house and he told me that his crew would pick everything up from the store on the way over to do the work.
It was the easiest process I have ever experienced with a service provider. He told me when they would be out, which was about 2 weeks from my initial contact ? very quick, in my opinion.  I also didn't even need to be home since everything was outside that needed to be repaired.  When I got home from work everything was complete and looked so good.  I was also provided all of the receipts for anything they had to go out and buy to finish the job, which I really appreciated.  The only not positive thing for me is that I wish I would have had an idea of how long each job would take.  When I got home early that day to check the progress, they were already finished.  There were a couple other minimal things I could have had them do (replace two lighting fixtures outside) if I would have known the time for completion on the other jobs would not take a full day, since I was paying a per-day rate.  However, as I?ve said, the rate was very reasonable, so I wasn?t too worried about it. 
Overall, it was a very positive experience.  I already know that I will use them again for a later project and have recommended them to others. 


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"After he figured out where the leak was coming from, he found that the whole faucet needed to be replaced. Had to travel 15 minutes away just to get a new one.  Cleveland is a very little town. I had an appointment so I had to leave him by his self to complete job. When I got back home everything was done and it looked good and no longer leaks. Thank you so much.
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"Mr. Alexander and his crew showed up on time. When the job need more than the estimate, I received a phone call. He gave me an estimate on the additional work. These guy work diligently all day and even put my wife’s garden ornaments back in place before leaving. I will hire them for any other job that arises."

"He did a great job on everything."

"Performed free evaluation of our home's foundation as we have had some cracked tiles in bathroom and sheet rock cracking in another area.  Our house is a crawl space home. We wanted to make sure that there weren't any foundation issues that were the source of the problems before doing a repair on those areas.  The evaluator was fair and honest and said that there were not any issues with the foundation that needed repair. In fact he said our foundation was better than most.
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"The man I talked to was very professional and timely. However, he explained that this particular job was beyond the scope of what their company does. I would certainly use them on another 'issue'.
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Started off great, met with Fred Sr. 5 months before and talked about what I wanted done, gave him my vision of how I wanted it to look and gave him time to digest all that I wanted, and the budget I had to work with. Met with Fred Sr. again in Jan, firmed up what I wanted, we talked it great length about what I wanted done, and then did a walk thru of the home. Fred Sr. told me to ask for everything I could think of that I wanted done, and we developed a must have, want to have, if there is money left over would like to have list. Contract was signed, for work to start 1 Mar with a 8 week timeline, yep there is a lot to do. I was able to have the house open a week early and Fred Sr. jumped at the chance to start. Day one put a big smile on my face, kitchen and baths gutted, all flooring removed. Met Fred Jr and the rest of the crew. Fred Jr just as nice as Fred Sr, and the young boys very respectful and nice. Fred Sr has raised a great family. Each day I get an update and get the opportunity to add input. Love it. Will keep Angie's list updated with the progress.

Update: week 2

main bathroom has been framed and dry walled, new master bathroom created, framed and dry walled.  Fred Sr and Fred Jr have been great.  Some dead space was discovered on the new bathroom and Fred Jr made a linen/towel nook. The house is small and they are using every inch of space possible.  They are masters of redesign, I was able to gain a master bathroom without losing living space in the master bedroom.  There work is very efficient, I and never have seen the young boys without a project to do, no one sits around, and most of all they understand budget, only upgrades are ones I ask for, and they help to keep me on budget unlike other contractors that want to help you spend more.  Again Very Happy

Update: week 4

most all of the painting has been done, just some small areas left. Fred's people are great, the trim work fantastic, the lines perfectly straight. I am very critical of paint work, and able to spot small defect, but this was not the case, I looked everywhere and could not see even a 2mm difference in his lines.  The hold up this week is the cabinets I am having built, this is not Fred's fault but mine as I wanted custom cabinets.  Very excited to get the cabinets and countertops in.  Very very happy

late in the update:  work is mostly complete just some small things I want added.Cabinets and countertops installed, they are beautiful.  small problem with one of the cabinet doors, Fred went back to the maker of the cabinets and made him make me a new one.   Moved in, love my home.

Already hired Fred to do some outside work on the house too.

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