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"My Smart Security provided me with a COMPLETE home security system (w/ ALL the bells and whistles) at an EXTREMELY reasonable price.  The installation tech, Luis, is very amicable and passionate about what he does.  The installation was done very professionally, and he made sure that everything was installed to my satisfaction (e.g. it turned out that I wanted both of the outdoor video cameras in probably the two most difficult locations in the house.).  Most of the time, Luis showed up pretty close to the agreed upon time, but not every time.  He usually called ahead though to let me know what was going on.
The complete installation ended up taking 5 or 6 visits, which, in my opinion, is too much.  The number of visits wasn't entirely their fault, though.  For example, our internet wasn't installed during their first visit (thanks BrightHouse!), so they had to come out a second time after to install the components that use an internet connection (e.g. cameras).  When they came out the second time though, not all of the cameras were working (also, not necessarily their fault).  Also, at least once or twice during the sequence, I ended up asking them for an additional component (motion sensor, video camera, etc), which required yet another visit for installation.
I have had several issues with the equipment, but My Smart Security has been very good about taking care of the issues promptly.  For example, the garage door controller would get confused about whether or not the door was opened or closed.  They came out and replaced that unit and it works fine now.  One of the outdoor cameras filled with water.  They came out and replaced that unit as well.  Our electronic lock on the front door stopped working after about 3 months.  They came out and replaced that unit, too (for a $50 visit fee since it had been working for more than 3 months).
In all, I am very happy with My Smart Security.  They offer extremely competitive rates, know what they are doing, and take the customer's satisfaction very seriously.  I would definitely use My Smart Security again myself and would recommend them to anyone looking to get a new alarm system installed.

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"it's always gone great always shows up on time they did the work and either did it by coming to my home or remotely"

"Purchased this system about four years ago. Has been satisfied all along."

"We never used this service after we paid for it.  Our bad, no one else's.  Life events got in the way.
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AIO provides computer support services for all PC platforms including Apple OSX/iOS, Microsoft Windows, and Google Android devices. \n\nWe are the only company on Angi.com with a BBB A+ rating providing nation-wide IT support on-site/remote services from over 1500 locations. You can call us directly at 832-402-1335, option 1 for sales, to be connected to a sales engineer if you need immediate help. You can also visit our website at https://aiosupport.net. We look forward to helping you!

"I placed an order for service and long story short my laptop was running like it was new again within hours of placing my order. The technician chatted with me as he remotely worked on my computer. He also established phone contact with me to address concerns I had. I did not have to be present while the cleanup and scanning was occurring, however, I had my laptop open while the service was being rendered."

"It went very well. Miguel did an excellent job with the installation. He is very professional and friendly and knows how to make sure the customer is satisfied. From the moment we called him to have the job done he was on time came and checked out the job then scheduled with us to get it done. We are very pleased with the results and the best thing is we don't have to pay for cable anymore. It was great experience!!!!!"

"I responded to a flyer that I received from ADT as I had been thinking  about installing a security system for extra peace of mind as I am a single woman living alone.  It sounded like a deal that was too good to pass up.  I did not realize until I did some research later that ADT subcontracts all of their installation out to local providers so I am not sure which parts of this review should be directed at ADT vs Protect your Home...who provided the installation service but it is clear that their business practices have  common core and most of my interaction has been with Protect Your Home.  Apparently, after 3 months Protect your Home is no longer responsible for my system and after some research I am starting to wonder what will happen when ADT becomes responsible for addressing any issues with my system if there is no local service provider.
Here's an overview of my experience. It was easy to set up the appointment and the installers arrived right on time.  I want to state that my low grade has nothing to do with my overall experience with the installers who came out and installed my system.  They were friendly and courteous and very professional in completing the install. Nor am I dissatisfied (for the most part) with the system that has been installed. However, the reason that I would not recommend Protect your Home is that I  do have a problem with the sales tactics that they use which I have to believe come via ADT and then through the local installer Protect Your Home.  I was definitely oversold and my monthly premium is too high and much higher than I was initially quoted.  I am also locked in for 3 years which is  too long and should be unnecessary if your product is worth the cost. I believe there are better ways to set up business practices so that your salespeople are not so dependent on the commission they receive from a sale.
After evaluating my home my installer did some neat number tricks (this is sarcasm) to give me an estimate that was supposed to convince me that getting the highest upgrade was actually going to be the best deal for me after all of the credits had been applied.  I didn't really buy it but at that point I didn't completely understand all the components and the implications.  I was also prepared to invest in a security system and could also see the value in most of the parts of the system.  I ended up agreeing and the installation was completed that night.  I'm not sure what would have happened if I had asked to think about my options...my installer was a smooth talker and knew how to take advantage of me as a single woman.  Over the next few days as I reviewed the contract and started using my system I realized that I did not need the security camera or the supposedly handy clicker for disarming and arming the system that was supposed to be a bonus but was listed at $150 on my invoice.   The clicker is pretty much useless if you go with the Pulse system and can control the entire system from your iPhone. I also thought my monthly premium was higher than it should be.  I called ADT to inquire and the rep told me that I could return any equipment for a refund for 30 days.  I was also quoted a monthly rate that was lower if the camera was returned.  They set up an appointment for my installer to come out to collect the equipment that I did not want.   However, when the installer came back out he contradicted the information that I had received from ADT.  At that point I didn't argue and didn't want to deal with the frustration of navigating between all these parties so I kept my camera, my unused clicker, and have a higher monthly premium than I believe I should have.
As a customer I would be much more likely to recommend this company if you set up your practice so that your salespeople came out for an initial evaluation and clearly explained the options and pricing. THEN, gave the customer time to consider the options and choose the system that best suits their needs.  Yes, it takes more time but now that I have done some additional research I understand from first hand experience why ADT has lost credibility to other home security providers.  Until this changes I would recommend that anyone looking for home security system do their research before setting up an appointment with ADT based on their name value alone.
Finally, I also have yet to receive my $100 VISA gift card which required extra hoops to jump through in order to have it sent out.  I sincerely hope that both companies consider their business practices and make some changes or I definitely be considering another company when I move and/or at the end of my contract."

At STRX Technologies, we bring our professional IT and security expertise directly to your doorstep. While we're known for serving businesses in Brevard County, we believe homeowners deserve the same level of reliable, expert support. We are your friendly, local experts for all your home tech needs.\n\nOur Home Services Include:\n\nWi-Fi & Home Network Optimization: Eliminate dead zones and get fast, reliable internet in every room.\n\nHome Security & Alarm Systems: Professional installation and setup of complete security systems to protect your home and family.\n\nSecurity Camera & Smart Doorbell Installation: Keep an eye on your property with professionally installed surveillance.\n\nComputer Repair & Virus Removal: Speed up slow computers and protect your family from online threats.\n\nSmart Home Device Setup: We'll help you set up everything from smart speakers to lighting and thermostats.\n\nStop wrestling with frustrating technology. Let us handle it for you.

"LOVE this system!  Customer service was extremely nice and made my experience effortless.  Speaking of effortless, the self-installation was super easy.  It took me less than 30 minutes from start to finish to get my system up and running.  Highly recommended!"