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"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"the handy man did the siding repair 13 Aug 2024. He did a great job, his name Adan tel # 240 60 60168 I would like to reccomend him"

"Replaced a roof on storage shed, repair fascia and replaced gutters. The team was quick and professional. Everything was done in one day to my complete satisfaction."

"We had the roof on our 2640 square-foot house replaced with an architectural-style one in Williamsburg Slate, grey tones with subtle red tones. We are very satisfied with the roof. The guttering and fascia repair will be done soon. Emily Rinaldo, the HCR marketing rep., gave a thorough and lengthy (3 hours) presentation on every aspect of the roof. She is personable, professional, and knowledgeable. The well-manned roofing team arrived on the day stated and completed most of the roofing in one day. The roofers had been trained by HCR and were not day-laborers or sub-contractors. They returned early the next morning and completed their work in a couple hours. No unpleasant surprises here! Financing is available."

"Job was to widen driveway and replace area with chipping cement. Assessment was thorough and priced comparatively. Crewed was punctual, efficient and courteous. Job was completed on schedule. I highly recommend Skyline services and would used their services again (next assignment already lined up). I’m very pleased."

"Installed wood flooring. Great job at a reasonable price."

Home contractors

"American Home Contractors replaced my home's roof and gutters. I had an excellent experience from start to finish. John, the Project Coordinator, was professional, attentive to my needs throughout the project, flexible with the scheduling, and willing to work with me on the price. The project was completed in a timely manner and the workmanship was great. I would highly recommend American Home Contractors!"

"Better than I could ever have imagined. If I could have given them A+ in all of the categories I could have. They replaced my roof 2 years ago and I had the same great experience with them. They were very helpful in guiding me on navigating me through the insurance process. If you need roof or siding work done, look no further than S&K. You will be happy that you did."

"They did an excellent job. I have a shining brand new roof and it is all because of them. I was working at home when one of their men rang my doorbell and told me that they were working in the neighborhood. He was very polite and wanted to know if they could check my roof for damage because they were doing free inspections for the neighbors of the house where they were replacing the roof. Also, he said that he could see that my roof might have wind damage. I really didn't have time to watch them crawling on my roof and I let him know that but he told me that they didn't even have to get on the roof to check it. They could just fly a drone over and take pictures. It would take about 15 minutes and they did not need me to even be there. They just needed my approval. And I would get a free roof inspection out of it. If it turned out that there was damage to the roof, their experts would see it in the drone photos. If there was damage, they even promised to help me with my insurance company. I figured that I had nothing to lose. So I told them to go ahead and forgot about it. They emailed me the roof inspection a day later. Along with it came a series of photos of my roof. Apparently, their experts saw something in the drone photos because they contacted me and wanted to go a step further and send men up on the roof to check out what appeared to be damage that they saw in the photos. Again, I did not even have to be there for this inspection either. They sent a roof expert up and he confirmed that there was sufficient damage to talk to my insurance. I'd heard this kind of thing before and was not a believer but I let them contact and talk to my insurance which is USAA. I don't know if you know USAA but they are very good at this stuff and would never have let this go any further if there wasn't a real problem. USAA sent out an inspector and Eastern Exteriors had one of their men come and talk to him. Then they took him up on the roof and showed him the damage. Again, I didn't have to even be there for the process. They dealt with USAA and showed them the damage. USAA agreed with their roofing experts about the damage to the roof and sent me a decision to that fact. Then they sent me the money to replace the roof. Again, all I did was receive the letter from USAA and call Eastern Exteriors who scheduled a day to replace my roof. Before they started, they must have checked the yard thoroughly. Because even though I had spent a few minutes preparing for this beforehand. I had accidently left a rather expensive piece of equipment in an hard to get to place in the yard. It was out of sight but might have been hit by some of the debris from the roof. They really checked the worksite closely before they started because they found it and moved it out of the way. On the job, they were extremely professional. They showed up early and did the work quickly and cleanly. In less than a day, they removed my old roof and replaced it with a new one. They were very good about their work. My wife and I were working in the house the whole time and did not hear a thing! If I hadn't seen the new roof I wouldn't have believed that they were working up there. They were that quiet. After they finished replacing the roof, they cleaned up after themselves thoroughly. They not only cleaned up all debris from the job but ran magnets over the yard to ensure that no nails got left behind. They even checked the driveway which is quite a distance from the roof but I was especially worried about because of the possibility of getting a nail in a car tire. The super service continued after the job. They helped me with my insurance company the whole way. Even calling them when the check for the work was delayed because of the problems we are having with the mail right now. I really cannot say enough about John and Chris Moye other than to say if or when they come to your door, listen to them. My wife thought it was a scam and tried to get me to blow them off when they first came around but they sounded knowledgeable and just wanted to fly a drone over my house for a few minutes. Now she admits that we would have missed a golden opportunity if I hadn't listened to them. And we would have."