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"Fantastic service and quick response. Reasonable prices!"

"Signed a contract back on April 2, 2025. They were supposed to be out on Wednesday, May 21. They called me two hours before they were supposed to be here to cancel because of the chance of rain. We had zero rain here from 7:45 AM all the way to 3:30 PM. I wasted a vacation day as well. Contacted my salesman. He tells me he will get back to me. Here we are two days later and still no idea when the appointment is supposed to happen. Communication is poor at best. Amazing that a company that's been in business this long plays games like this."

"Great , it didn't take long. I just text on William Bryant's phone that we couldn't find the car remote.,.we found. Thank you."

"I contacted window world in November 2019 to replace 16 windows (32 window sashes) at my home and I explained to them that I wasn’t interested in replacing the windows until March of 2020. They pressured me to sign a contract and pay half because they couldn’t guarantee the price after the first of the year, so I did. They called me in February saying they wanted to install my windows then but I explained that I couldn’t have them installed until March. In March COVID exploded and they kept pressuring me to have my windows installed saying they had a crew that didn’t have a problem being in my house. I was uncomfortable with them coming in so I said I wanted to wait until COVID calmed down. I had the windows installed June 16, 2020. The crew that installed them did not wear masks, gloves, or shoe covers. They left caulking stains and nails on my front porch which I felt should have been cleaned up. When I started cleaning the windows there was debris in between the panes of glass. I called to have someone come out and I was told that I needed to write down the model number and call them back and they would reorder. I then called my sales rep Brad Schumer who said he would stop over that day and handle this. I didn’t feel that it was my job to write down this information so I called back and requested that someone come out and fill out the necessary information to make the job right. I was told it would take approximately a week for them to send someone. My husband then called and complained and they said someone would come out the next day, unbeknownst to our sales rep who never bothered to show up when he said he would. When the representative came out to check the windows he found that 19 out of the 32 sashes were defective. Replacements were ordered but not one person from this franchise reached out to us to offer any explanation or tell us that the order would be expedited. I had just paid approximately $9000 for a product the was more then 50% defective. My reorder went right back in the queue and I had to wait another 6 weeks for the replacements. I then called and asked to speak with one of the owners and Patrick Moran Jr called me back. He was disrespectful and condescending to me on the phone. I believe his words were “you have windows that don’t leak and air isn’t escaping from them so big deal that there is debris inside the panes of glass.” I then told him to refund half of my money since more than half of the product was defective and that when they completed the job correctly I would pay them. His response was that if he did that he would negate my guarantee. I then called and asked to speak with his father to let him know how I was being treated but he never even bothered to return my phone call. On August 4, 2020 they came and replaced all the reordered window sashes but the order wasn’t complete and some of the new windows had debris in between the glass panes again. I was told it will be another 6 weeks before this job is done if it gets completed at all. On September 18th they brought my replacement windows and one of them was defective so I waited again. Finally in November my job was completed. It took a year. I spent $9000 on defective windows and was treated with condescension and disrespect. Not one person offered us any form of apology or compensation for all this stress. My upstairs was suppose to be completed by the end of July but because of defective windows it didn’t get done until November. I will never recommend this company and I would like a response."

"This was a unique circumstance for the extremely wet area. The house foundation (footer) was directly on top of uneven sandstone as was the majority of the floor; along with a fair amount of mud. This also led to difficulties with 'cutting' a channel to accommodate the drain and gravel, as well as the Polydrain (the footer was taller than normal basements). However, the crew was able to overcome these issues; it just took an extra day (for one person, not the entire crew). Two sumps had to be installed due to the design of the house; these pits had to be chiseled out of solid sandstone, mind you. This also meant two drain outlets had to be installed after exiting the house, one of which had to go under a sidewalk. The crew was always polite, taking time to answer my questions and concerns. The work they did was absolutely fantastic. The attention to details was the best I have seen in quite some time from a company contracted for a specific job -- and I've dealt with many contractors. Not only did they take away the material chiseled out from the basement, they did the same for excess dirt after trenching for the discharge pipe -- and they even put down coated grass seed over the new trenches. One of the outlets had to go under a deck; both through flower gardens. When they were done, you would never had known what they had to move, or remove, to have access to those areas. I had several outfits -- both local and regional/national -- come out to give estimates and was most impressed by Engineered Foundation Solutions from the onset. They were slightly higher on cost estimate than the others, but you truly get what you pay for in this case. The knowledge they exhibited from the estimator alone put some of the other companies to shame. He even found a water source under the footer that no other company saw. I cannot stress how impressed I was with this company's crew and the work they performed. I would use them again, and HIGHLY recommend them to anyone with a water problem in their basement!"