
Serving Bayside, NY and surrounding areas
Approved
Super Service Award Winner
In business since 1997
Free estimates
Customers say: Quality work
"Pros: - Flooring work was fine; new floor looks good. - Prices were reasonable. - They were flexible when we told them we wanted the underfloor ripped out and replaced (this increased the project cost, but that was fair). - They got the necessary paperwork for the co-op to approve the renovation pretty fast. Cons The mess: - We've had our kitchen and bathroom renovated, and those contractors took steps to minimize the damage: they put up plastic sheeting every day to cover the walls/doorways; used butcher paper on the floor to create a path for themselves so they wouldn't leave bootprints; etc. These guys didn't do that, so I had to do a lot of frantic vacuuming/scrubbing each afternoon. - There are also drops of sealant on the hallway floor outside the nursery that I haven't been able to clean off; I asked if they had any recommendations in an email but they did not respond. Communication was an issue almost from the start: -On the day the new flooring was supposed to arrive, the delivery window came and went so I called and asked what was up. Turned out there was a delay in getting the shipment and the floor would arrive the next day. Which was fine, but it would've been nice if they'd told me that before I used up a "work from home" day for no reason. - After the old floor was ripped out and the sealant placed on the underfloor, we were told to let them know if we still noticed the cat urine smell. We didn't, but only because there was an overwhelming scent of something burnt in the room. We assumed this was the sealant. We called about the new smell, and they came back to put another coat of sealant on the next day (Friday). At that point, the guy doing the work told us that the smell wasn't the sealant, but melted wax on the underfloor. Which would've been good to know the day before. (Also: 10 minutes after he did the sealant and left, another guy wearing a Spagnoli t-shirt -- someone we'd never met -- knocked on our door and asked to use our bathroom. We said sure, because when you gotta go, you gotta go, but it was pretty weird. Especially since there are two fast food restaurants within sight of our building, both with restrooms, and we're a third-floor walk-up so not the most convenient option.) - We decided that since the underfloor smelled too bad to gage whether the urine smell was contained, it had to go. To their credit, they got back to me on Sunday night (I left a message on Saturday) and agreed to tear out the underfloor and replace it with plywood the following week. - After the underfloor was removed, the guy doing the work told me his boss would call me later that day to discuss timing/next steps. No one called. I called the next morning and got the "I was just about to call you!" response. - The day the guys were installing the new underfloor and flooring, I reminded them that they had to be out by 5 pm (co-op rules, and they'e very strict on this point). They were surprised, so I guess no one showed them the contract/list of regulations. If I hadn't been home to tell them to leave, my husband and I could've gotten in big trouble with our building. - On the last day of work, I left a check for the remainder of the fee on our table. I got an email a short while later with the final invoice, which said I owed $25 more than the amount on the check. I asked if I could pay that by mail, and they said not to bother, which was nice of them. Except then I took a closer look at the invoice, and saw that they had my initial deposit amount as $25 less than what it actually was. So my check was for the correct amount. - I came home on the last day to (a) dust everywhere and on everything; and (b), an unopened box of flooring. I called and asked about the box, and they said it was in case I ever needed spare floorboards in the future to repair broken ones. If they'd bothered to check with me or my husband, they would've known that we had absolutely nowhere to store this box. I emailed and said they could either pick it up by Monday, or we'd toss it. They emailed back and said they'd come get it Tuesday. They actually came and got it on Wednesday. (And no one bothered to call me on Tuesday -- I had to call them, again.)"





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