Get matched with top sewer main install, replace or repairers in Johns Island, SC

"They attempted to replace a part in the water heater and when it did not solve the problem, they immediately diagnosed that our water heater needed to be replaced at a cost of $2,100 as the old one was "dead". Once they replaced our system with a brand new one, the problem persisted. At that time they recommended that the plumbing connected to the water heater needed to be replaced as they were old. Once they did that, the system started working. The above process proved to us that the original diagnosis was not accurate and that our existing water heater was not the problem to begin with as their new one also did not produce hot water until the pipes was fixed and we could've fixed the problem with a couple of hundreds of dollars of fixing the plumbing rather than a $2,100 unnecessary expense of changing the system. I asked them to take our old water heater and clean it up and bring it back for installation in a different location in our house. They kept our old system for over a month but never did any work on it and when I called and left a message for the owner of the business to get an update on the status of our repair, my calls would not be returned until I left a message that I would dispute my credit card payment of $2,100 if I did not get a return call with a status on the return of our old water heater; at which time the owner called back immediately and started yelling and screaming and accusing me of being the rudest person he had dealt with. I reminded him to think about his comment as he was the one who was not returning customers calls and that he was screaming at a customer and invited him to think as to who was the rude person. I asked him to return our heater which he did the following Monday and left it at our backdoor. I recommend you always get a second opinion on their recommendations before you award them a job."

"Things went well and the service technicians were very courteous and cleaned up after themselves.."

"Job done right and quickly. Reasonable price tom was great"

Charles Towne Plumbing is a locally owned and operated plumbing company proudly serving Charleston and the surrounding Lowcountry communities. Whether you're dealing with a burst pipe, a failing water heater, or need a full repipe of outdated copper or polybutylene lines, we deliver fast, reliable, and honest service. Our licensed team specializes in sewer line repair, trenchless pipe relining, leak detection, and traditional plumbing services for both residential and commercial properties. With a reputation built on trust, transparency, and top-tier workmanship, Charles Towne Plumbing is here to protect your property and peace of mind. Emergency services available. Call today and speak with a real person—no call centers, just local experts who care.

"Our technicians, Jacob Flowers and Tanner Watson, were timely, courteous and thorough despite working on. a holiday weekend day. They explained in detail how the installation would proceed and remained engaged throughout the process. They completed the install, briefed us on system operation and cleaned up before departing. We would definitely recommend this company and these two gentlemen for their expertise and excellent service!"

"He took care of the problem'"

"Rafferty did a great job! They came while I was out of town and had it finished and all cleaned up by the time I got home. Great to work with , great communication. Did a very nice job."

"William did several projects in our home; shower spigot and faucets toilet replacements and a water heater replacement. The water heater incident turned out to be more than just a simple replacement. When he walked into our home, he noticed the smell of natural gas which had gone undetected by us. He had us open up our doors and windows to air out the home while he went to shut off the natural gas to the water heater. We were getting ready to go out of town that morning and had hired a sitter for our animals. It turned out to be a blessing in disguise. He answered our call so quickly and found this problem immediately. This could have had very dire consequences had we left town and the sitter come in and turn on the light. When he found the problem that had caused the natural gas leak it was staggering; a corroded pipe that lead to the water heater. We credit him for possibly saving the life of our pet sitter, our pets, or possibly our lives. Yes! We would use them again!"

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer’s needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"Techs got right to work as a team, worked until project(installed drain line from water heater pan to outside home) was complete and left area as clean as when they arrived!!"