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"Their customer service and support team were phenomenal. Answered all questions and concerns we had. Their work was done in a professional manner and completed on schedule. It is not an easy task to install a 500 gallon propane tank. On completion our inspection went smoothly with no hiccups."

"Very professional on time "

"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"Our remodel went very well and very smoothly. The projected completion date was on target as promised, and the quality of workmanship was outstanding. Working with Sam at Pinto Remodeling was a breeze, he was always very attentive to all of our questions and concerns. Some of our ideas were adapted, other ideas we had were not, but Sam always gave us an explanation as to why things might not work out so well. Always very thorough and logical Responses are always timely. I highly recommend him and Pinto Remodeling for projects upcoming."

"Mr. B performed repairs on my dishwasher costing $331 that did not fix my dishwasher. When I called him and requested he return to work on it again, he agreed to another appointment but did not show up. We set up another appointment and again he did not show up or contact me."

"Scheduling the service of my (then inactive) natural gas water heater was quick and convenient - I called on the weekend and had an afternoon Monday appointment that met my availability well. Our plumber Tanner was on-time - a pleasant young gentleman - professional, knowledgeable and efficient! Price for service was reasonable, too!"

"It went well, exactly as planned; floor work done timely by the tile worker, checked & reviewed by the supervisor."

"It went well"

"Pauls plumbing provides excellent service and prices are fair. Paul is reliable and thorough and will get the job done right."