Get matched with top pipe repairers in Richmond, VA

"I do not have the bandwidth or verbal acumen to describe how grateful I am to Plumb Magic in general, and Andy in particular. I was spinning like I had one foot nailed to the floor when I called. Andy showed up, had me breathe into a paper bag (figuratively, of course) got me calmed down and pointed in the right direction. He suggested a trusted salvage service and went right to work. He went way above and way beyond to provide the best customer service I have ever been party to. He stayed with us until the county (ultimately responsible for my predicament) showed up to start repairs. I am already planning to call back after this mess gets settled to complete some long-put-off projects."

"Everything went smoothly! On time, quick and professional. Thank you!"

"Wonderful! We received great guidance regarding the best options for repairs and upgrades."

"Mr. Gonzales came by the same day I called to assess the tile in the master shower and make recommendations. He was prompt, professional and knowledgeable. His crew came and made the repairs a couple of days later as scheduled. The job was clean and neat and looks wonderful. No more cracks in grout of the shower! I could not be more pleased. Thank you, Shannon F."

"Joey and Chris, and the entire team were outstanding! I was informed of the problem, mitigation strategy and progress every step of the way! I loved pur conversations and i could feel the passion for what they do during each conversation. They are so respectful and courteous! I have recommended them to family and friends! Thank you Joey, Chris and Team Members! You're helping me restore my 1927 built home to its intended state! God bless! Lauren Barboza"

"JOB: Counter top replacement, faucet replacement in two bathrooms and reuse of faucets in one bathroom and under mount rectangle sink replacement in our three bathrooms Classic Granite and Marble just completed a job for my husband and myself today. The templator Shawn arrived in a timely manner on February 14, 2024 and was quick and efficient to measure our bathrooms so we could start this process. Though out the process, our design consultant Sarah was checking in with me, going over every detail and always responsive to my emails. CGM phoned Monday (2.26.24) at 7:00 AM to advise our installers would be at my house in 20-30 minutes and they were. They worked quickly and efficiently in and out doing what had to be done and cleaned up behind themselves before leaving. They were in and out in 2-hours and did a beautiful job. Our plumber Bubba phoned today (2.27.24) to advise he was on his way and arrived as he said he would. My husband was home today and Bubba answered any questions he had and also was very efficient and in and out. He cleaned up and I couldn't be more pleased. I highly recommend Classic Granite and Marble!"

"I sincerely did not have a problem with the professional service per se, the technician was professional prompt on time, and knew what he was doing. On Dec 9, 2020, it took him about 30 minutes to figure out the problem and found the unit is still under warranty. He ordered the part and told me once the part is received, I will be contacted to schedule replacement. I called the office they did not call me. They were quick in responding and replaced the part on Dec 19. Cost is my main issue. They wanted $119.95 for diagnosis fees which WILL NOT be considered a part of the final repair fees. I believe it’s not a good business not to tell the client beforehand how much you will charge as service fees, they did not. Only after they diagnosed it. After a discussion with the technician, he talked to the office and the service fee was forfeited. The part replacement cost was $403! It took less than 30 minutes, 25 to be exact, to replace. Not sure how the rate of this charge is justified. I was told about the $403 charge right after the first visit but did not have a choice at that point. With all due respect, I understand, as explained to me, they have more overhead budget more than mom and pop shops. I still believe this total repair should not have been more than $250 at the most."

"They came in, said "we can replace the hose, but if the bolt is rusted and goes, you'll need to replace the water heater. " They got the bolt off and saved us a lot of money."

"They do great work, great service on my generator and electrical, they always come on time and a quick service anytime if I needed any help. They have changed the oil and spark plugs this year."

"I contacted Underground via e-mail and got a call from the owner, Ms Holt. She was going to have the office contact me. JoAnn the office manager contacted me to see what dates would work for the assessment of the job. We were not charged for the assessment visit. I must say from the office to the Technician Bruce and his team, we were extremely happy! So helpful. Bruce arrived on schedule. He let me know he would flush the pipe and run a camera thru the pipes to diagnosis the problem, what the price would be. Great news, the pipe was clean, and whole. No tree roots. The problem was caused by the secondary pipe being jammed into the main pipe blocking it from functioning properly. So the secondary pipe was installed incorrectly, causing us a lot of damage. Bruce made a small hole in the black top where the two pipes were connected installed a ‘Y’ connector and flushed both pipes! It works. Thank you all."