
Serving Monticello, FL and surrounding areas
Approved
Super Service Award Winner
In business since 2010
Free estimates
Emergency services offered
"I wanted to share my recent experience with Giddens Air Conditioning Inc of Tallahassee FL. Our 23 year old Rheem unit had been having issues for the past couple of years. Our home warranty company continued to patch and piece the system together during this period. The final straw came when the unit started blowing warm air on my daughter's sweet sixteen birthday party with about 20 guests at the house. The home warranty company offered to replace the compressor in the unit. Unfortunately they wanted to charge approximately $1200 for the refrigerant they would need to refill the unit. Upon hearing of this charge my wife suggested that we look to replace the unit. (This was a wise choice as every company that came out to give an estimate said the problem did not sound like the compressor was bad.) I called Jody at Giddens who was very knowledgeable, helpful and offered great suggestions after listening to what we were looking for. She stated she would have Ben (the owner of Giddens) come out and give us an estimate. Of the four companies that came out, Ben was the only one that really went through our house and engineered the house to give system options and a very accurate estimate. He explained our options, the various products, energy efficiency ratings and what would take place to get the replacement done in great detail. He also offered to put a portable unit in our home until the replacement was done. After reviewing our options we decided to go with Giddens. As Jody stated on the initial contact, they would not be the lowest price and they would not be the most expensive, however the product and the service would be top notch. The main influencing factors to go with Giddens was the time Ben spent engineering our house and explaining the products and options. Another determining factor to use Giddens was that they install Trane systems. In my research most of the opinions stated that Trane was the best product on the market. The installation began in the morning of June 27th . Octavio, Lalo, Enrique and Andrew were extremely friendly, knowledgable, efficient and hard working. The attic work was hot, dirty and took most of the day to replace the air handler, line set, drain lines, sealing duct joints, tying into the existing duct work and maufacturing a new return plenum. The guys divided and conqured the entire system working simultaneously on the air handler, the outdoor unit, replacing the thermostat and sealing the return joints under the house. Ben stopped by toward the end of the job to perform a quality assurance check and to make sure that all of items that were discussed at the time of the estimate were completed. He also had the guys patch a hole in the brick from the old system with mortar to had a more professional finish. From start to finish, all of the employees and owner were extremely professional, thorough, friendly, knowledgeable, courteous, respectful and paid great attention to detail. All of these qualities resulted in a perfect installation, which from what all of the folks that came out to give estimates, will result in a more reliable and efficient system. I cannot say enough good things about the staff at Giddens and extremely pleased with our decision to use Giddens for our system replacement. I will highly recommend Giddens Air Conditioning to everyone that needs heating and air conditioning work and am looking forward to a Trane system that will give us many years of reliable heating and cooling."



























