Get matched with top appliance service pros in Palo Verde, AZ

"We had them for repairing our appliance. Many many thanks to Roy from Neli Virtual Appliance Repair."

Our company welcomes you to experience a tradition of customer satisfaction that will exceed your greatest expectations. Our professionalism and quality craftsmanship will accurately reflect your tasks and lifestyle. We are known for our prompt service and superior attention to detail. You can count on us to get the job done right the first time. We will meet with you at your convenience and will not keep you waiting. Call us today for your free estimate. You'll be pleased you did. Thank you \n

"Eddie came to our home to inspect a dishwasher and a wine cooler as both had stopped functioning. He was very courteous and knowledgable. He was able to fix the dishwasher with a minor adjustment when I was ready to replace the entire unit. He then assessed the problem with the wine cooler and gave me an estimate, ordered the part and said he, or one of his service techs would return the following day to make the repair. Although I offered, he took no payment until the job was completed to our satisfaction. The next day as promised I received a call from the service tech, who was also courteous and knowledgable, telling me he was on his way and wanted to confirm our address. The repair was made and I was given the bill which included which I gladly paid. The entire experience was very professional, a rare find, and I highly recommend this company and the service they provide.
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"Great job....punctunal, professional. New faucet with no leaks!"

"I purchased a new Trane heat pump from Ace Home Services in 2007, and purchased an extended 10-year parts and labor warranty from them at the same time.  They had to replace the compressor under warranty a year later because it had been leaking coolant since it was installed.  I did not purchase the $329.95 Preventative Maintenance Program from them, although I have had them come out and inspect and service the unit yearly since I bought it.  At first they called me several times a year trying to set up appointments or sell me services, but after I called their office and asked them to stop calling me, they did.  Every time they come out, they try to sell me the Preventative Maintenance Program.  On New Year's Day, I noticed my fan was running continuously. it was blowing cool air,  and the temperature in the house was dropping.  Since it was very cold outside, I suspected the unit was simply freezing up, and so I turned it off for an hour, turned it back on, and when it continued to blow cool air, I called Ace.  I was told the defrost function should have kicked it, and since it didn't, I requested a technician come out.
He arrived about 6PM, and when he began telling me the $63.95 service call price would be applied to the repair cost, I told him I had a 10-year parts and labor warranty. and he asked to see it.  I showed it to him, and he told asked me if I had bought the Preventative Maintenance Program and said the warranty would be voided if preventative maintenance had not been done.  He really seemed to have an attitude.  I showed him the stack of receipts for yearly inspections and service, and he took them and sat down at my table and started going through them painstakingly.  He was spending such a long time looking through them all, that I told him if he was going to try and weasel out of my warranty, it would be the last time I did business with Ace.  He told me I could call Trane, about it, and I told him I didn't buy the unit from Trane, I bought it from Ace. 
He then got up and went up on the roof.  A few minutes later, he came back down and said, "Well, I guess I won't be able to help you tonight."  "Why?" I asked and he pointed to a picture of my unit on his cell phone, showing it iced up.  I asked him why he couldn't help me, and he said, "I told you.  Your defrost board has failed and I don't have one on my truck.  We'll have to order it, and they are in such demand right now I don't know when we can get one.  But we'll replace it under warranty, although you have pay for the service call."  By this time, his snarky attitude was beginning to irritate me, and I told him, ok, whatever, it is what it is -  I would be reviewing this transaction on Angie's List.  All of the sudden his attitude changed, he shook my hand and thanked me and left.  4 days later, this morning, I came home from work to find the work order for the defrost board  under my front gate.  There was a message on my phone that they were installing it.   All the technicians at this company have been professional, except for the one Thursday night - perhaps he didn't like working on a holiday.  He was definitely the exception to the rule.  That is the main reason for the lowered rating, although I think Ace Home Services' prices are a little high, and they are a little too high pressure."

"We had bought this deal a while back.  Originally I was going to use it to repair a sink/drain at one of our rentals.  When Adam came to take a look, he recommended some things we could do on our own to fix the drain.  He thought the part we needed was probably under warranty and suggested we call Moen.  Sure enough it was and we were able to fix it on our own, ultimately saving us money.  
So we decided to use our deal when we planned to install a new vanity in our home.  The parts were purchased when the Great Indoors was going out of business, so I honestly did not know if we had everything needed. Once again, Adam was super helpful and honest.  We needed some chrome pipes since the counter top was glass.  Instead of charging us for parts, he gave me the opportunity to run to Home Depot to get what he needed to finish the job.
I felt like the work and service was great, but honestly felt he went above and beyond by giving us his advice which ultimately saved us money.  I really appreciated it, especially after a poor experience I had with another plumber which was called to do the same job and could not get the job done.  
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"Our over-the-stove microwave began starting on its own.  At first, it only happened when we were boiling water on the stove below.  Within days, it began to start with no provocation, sometimes in the middle of the night.  If not stopped, it would keep running and grow very hot.  We were afraid it might come on while away or asleep, and start a fire.  While we unplugged it to prevent further run away conditions, living without a microwave was a problem.  We reached out for help.
Steve came to our home, assessed the problem and took the appliance apart.  He quickly isolated the problem.  It seems the motherboard had gotten moisture inside it.  The moisture had expanded when hot and damaged to board.
Steve ordered a new board and just replaced it.  Problem solved.
Throughout the process, Steve has been great.  He answered our questions, helped us explore alternative resolutions and kept us informed about the status of the parts.
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We are the Jackson Brothers and we have been serving people in Maricopa County for the last three years.\n\nOur main concern is doing what you need to feel good about your home. Appliances are the number one way to get things accomplished. Why wait? Allow me to work with you!\nIt is important that you understand that you are dealing with the best of the best and we will be sure to do what it takes to keep that smile on your face.\n\nDo not hesitate and understand that we are excited to work directly for you!\n

"Quick appointment. Discussed possibilities from symptoms. Was given a expected defect and cost. Explained how the appliance worked and things to do to maintain it in good working condition. A very positive experience in every way."

"It always goes extremely well. I am a realtor and my clients are always in need of repairs whether buying or selling. Michael comes in and takes care of the list (various tasks) in a timely, efficient, professional manner attached with a fantastic price tag. I have and will continue to use 3 Shimy's and anyone who does will be extremely impressed!"