
Serving Seattle, WA and surrounding areas
Approved
In business since 1995
Free estimates
Emergency services offered
"Excellent! I called just before 7:00 p.m. on 6-12-18 and left a message. I was pleasantly surprised that Thad (the owner) called me back less than one hour later and I was elated that he was able to come out the very next day. I had called Sears first (where I had purchased the freezer over 20 years ago). Their earliest "emergency appointment" was 11 days out. All the food in this large freezer would have spoiled by then. Thad gave me a 4-hour appointment window and arrived within 3 hours. I appreciated that he committed to call about 15 minutes before he would arrive and did so. He was very knowledgeable about the product and expertly diagnosed the problem. He walked me through what he was doing and his findings as they occurred. He also shared with me that while most coils are on the sides of stand-up freezers, mine are installed in the back. He showed me by having me touch the back of the freezer and compare that heat against the coolness of the sides of the freezer. During the repair, Thad found a small leak and added sealant to repair the leak. While he worked, I told him how concerned I was that the food would spoil if there was ever a problem that couldn't be fixed and I had to buy a new freezer. Thad shared a method that I could use in the future that would hold the food for about 2 days, thus allowing me to replace it if/when needed (it is, after all, 22 years old). Thad also de-iced the interior bottom grate, where a little ice had built up because of the problem. He put all the shelving back, pushed the freezer back in place, with his recommendations of not to put it too close to the garage wall, especially because the coils are in the back, and re-adjusted the feet so that the freezer was properly balanced. Thad did an excellent job, was so responsive, didn't mind me hovering and asking questions, thoroughly explained his findings and resolutions and then also gave me an unexpected discount on labor because I had found him on Angie's list. He solicited this information to ensure that he gave me the discount. I had no idea it was available and would not have known had he not given it to me. As Thad worked, I also asked him about worse-case scenarios and resolutions and I appreciated his guidance given certain situations, such as a failed compressor. After Thad left, I had a follow-up question and left him a message on his cell. He called me back within a short period of time and was happy to address my question. Based on the quality of service that Thad provided, his knowledge, expertise, honesty, integrity and responsiveness, I have now been lucky enough to find an appliance repair company that I can rely on for the foreseeable future. I highly recommend Apple Appliance Service to anyone in need of assistance."



































