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"Ryan and his staff were great to work with and very responsive. They made working through our water damage issue bearable and I was amazed that they answered the phone every time I called. Which was a lot. I would definitely recommend them for anyone that has a water damage disaster on their hands."

"Jeff was quick to respond and did a great job. I would recommend him again. And will use this company if needed in future"

"I had a last minute Emergency and Total restores response time was impeccable. Then the work they did was a job well done. I couldn?t give anything less than 5 stars!"

"Great service from everyone who was a part of the project from quoting to scheduling to performing the work. These guys are so professional. They even put down a protective barrier in our garage to keep it clean. it is cement floor and not a concern but they took the time to make sure they went above and beyond!"

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job. We have consistently focused on the needs of our customers, providing personalized attention and a stress-free experience.

"Very fast response (Joey and his team were at the house within an hour of being called.) Naturally, dealing with sewage is not a pleasant situation for anyone! The team is a group of very pleasant, hard working and patient men who do a great job of answering questions and accommodating the needs of the family while they are working. Joey was always available by phone during the job, helped us find the other workers we needed and was very helpful with our insurance company. I hope I never have a problem like this to deal with again, but if I did, they would be the people I would call. Highly recommend."

"They were prompt, professional and did a great job. I thought the cost for service was a bit pricey but the got rid of the odor entirely. We would use them again.

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"Went well. Got permits, performed the work, passed inspection."

"Pro is an important part of their name, and they live it! Protech Environmental is a top notch contractor. We hired them to safely remove vinyl flooring that contained asbestos, after we found them on the WA state Labor & Industries Certified Contractors List. Use this list in combination with Angi before you have any asbestos remediation done. Protech's bid was the lowest bid we received, but that was not the only reason we chose them. Each time we contacted them, they responded within a few hours. We sent Protech and the other bidders questions about their plans for the job, including their workers' vaccination status (they are all vaccinated), how long the work would take, and other things. They responded promptly and completely, and came to the house in advance of the work to make sure they knew exactly what we needed. On the day of the job, they called us several hours before they were to begin, to tell us they had to deal with an equipment problem and would be here about an hour late. They weren't that late, only about 40 minutes. Once they began, they worked efficiently, finishing the work in less time than expected. An important part of asbestos abatement is the clean up at the end of the project, and they did a wonderful job. They did a great job of removing their barriers with only a few spots where their tape took small amounts of paint from the walls. Any staples were removed and the woodwork was not harmed. We are very pleased with Protech's work. We will recommend them to anyone we know and the next time we need a contractor we will look at them first to see if they offer the services we need."

"During periodic heavy rains we sprung a leak in our basement wall. I called Perma-Dry because both Angie's List and a plumber recommended the company, and I do not know the first thing about waterproofing a home. I scheduled a date and time for a salesperson to inspect the basement and provide me with an estimate. Mark was friendly and professional, and in his estimate he wrote that a sump pump may be required. What he did not elaborate in his inspection is the sump pump requiring GFCI, a term he wrote on the estimate but did not explain during the inspection. I am not an electrician and I have already established I do not know the first thing about waterproofing. What I came to learn during the scheduled work is that a) the crew confirmed a sump pump would be required, and that b) GFCI means a dedicated electrical line for the sump pump. We have a warbox-style home from 1942 and there is only so much we can do to the existing structure. Our washer and dryer are in the basement and now our washer will share an outlet with the sump pump, and I'm going to hope for the best. The work crew is nice but they do love to get animated about the work they are performing. I'm fortunate to work from home today and participate in phone conferences on mute so my colleagues didn't have to hear "BULLSH_T" being exclaimed loudly. Bonus use of the n-word when they returned from lunch. What would have been immensely helpful in the original inspection is Mark explaining, "We should check to see if you have the necessary electrical setup for the sump pump, otherwise you will need to hire an electrician and that could run $600." When I had Mark in our basement I was trying to think of every possible question to ask him before agreeing to an estimate and scheduling a service appointment. Where I failed in my exercise is that I didn't know the questions to ask during the inspection, and now the crew is installing a sump pump that I cannot reject because it's the only way I can achieve the goal of waterproofing the basement. A quick email to the company did not feign a reply from anyone other than a follow-up call with Mark who, professionally, explained he did his part to address his due diligence in the estimate to cover liability for the company. I explained to Mark that since I do not know the first thing about waterproofing (established) I did not know all the right questions to ask, and I am now having to authorize $825 for a sump pump in hopes that I don't need to hire additional servicemen to confirm the work is complete. The conversation was moot aside from him understanding my frustration. If you are a homeowner like me that is unfamiliar with waterproofing and home electrical, be sure to ask the salesperson if your home is properly set up to accept a required sump pump, or if you will need to schedule an electrician to wire your home ahead of the waterproofing work. If you are a homeowner like me that is unfamiliar with waterproofing, make sure you ask your salesperson for visual examples of the sump pump so you can adjust any configuration of storage solutions you had in your basement that must now be reconfigured due to the size of the pump and the space it will occupy. Because you don't know if there is more than one option for the sump pump (there isn't on the day of work). You can, however, hope the crew will not cut into existing pipes and do their best to work with the plumbing. FYI: the warranty offered for the drain system DOES NOT apply connection to an existing non-company installed drain line. Meaning that the sump pump required for completion of work is not covered by the drain system warranty when the crew connect it to your existing plumbing. The crew finished ahead of schedule and I was shown the results. The poured concrete will take 3-4 days to thoroughly dry; we can move our washer back at that time and reinstall all the hoses. I wish I would have known in advance how long it would take for the concrete to be dry but I guess that, too, was a question I was supposed to know to ask. The sump pump is already plugged into the wall socket but we'll need to rely on the battery powering the sump pump control box because we don't have another outlet to spare for the second plug. If we didn't have that outlet at the ready, I would be back on Angie's List looking for an electrician and I wish Mark would have had a checklist at the ready to make sure all of this was addressed before the crew tore open the basement floor with a jackhammer and then concluded a sump pump was necessary. The purpose of Angie's List is to reduce the risk of "Buyer Beware" for consumers, yet here is a business model that penalizes consumers because they don't know the questions to ask. I hope my experience will save you from a similar situation so you're not left frustrated with a company's reply being "I understand" on repeat."