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"Thank you for the great service"

"They had to come out twice to do cleaning as after the first attempt there were still many stains on furniture. There were still stains after second cleaning so maybe they were permanent. In the future, communicating that residual stains are probably permanent would change our perspective from the service being deficient to the stains being indelible."

"Bill Martins Flood Crew is excellent. In December, just before Christmas, my finished rec room flooded when my sump pump failed--soaked carpet, cardboard boxes, books, furniture with sewer water. I thought I would not find anybody this time of year to help me. But I called Bill Martins from Flood Crew, and he came out right away. He looked at the basement and gave me an analysis of my damage on the spot. He was wonderful. He took care of getting detailed estimates to my insurance company and then made arrangements for me with all the needed specialists. First, I wouldn't have known where to start, and second I wouldn't have had a clue whom to call. I needed crews to remove the carpet, cut out drywall all around to dry it out, check for mold, test for asbestos, and then remove everything. And, of course, fixing the sump pump, installing flooring, putting everything back, and lots of details in between. All of this obviously can't be completed in a week or even a month. My work was not the only project that busy contractors had. My situation was far more complicated than I thought it would be. Ultimately, it took four months, which I thought was very reasonable. And the result is so beautiful--no corners cut, no putting up with mediocre results, all this for the same price and time or less than others quote. Be patient. Be flexible. Talk with Bill about the results you want. Listen to suggestions. Your results will be beyond anything you thought was possible."

"We are stationed in Alaska, but own a home in Hampton, Virginia. We discovered an ongoing bathroom leak that caused a moisture issue and water damage. FailSafe was referred to us by a friend, and despite our being outside of their service location, they still agreed to service our issue. We had to coordinate with the renters of our house, and Joseph was prompt and on-time. The team was professional and nothing-but-courteous to our tenants. They got right to work. Joe took all the measurements, photos, work plan, and estimate, to send electronically for our review and signature. It made everything convenient, and they executed the work as promised with daily updates. We really appreciate the long distance coordination. Our house is on the water, so these sort of problems could likely rise again in the future. I will not hesitate to go with them again. Flexible, courteous, and highly recommended!"

"The service was good. We just paid the $59 Big Deal. They were great and professional. The price was fine."

"Very well. Came in on time Friday morning, noting that a blizzard was in the forecast for Saturday, they decided to stay all day Friday to complete the service. Flooring looks great."

"Trade masters was called out to provide the repair service. Phillip was the service provider. He is always professional and on time providing quality service."

Mold testing and consultation. Our customers most often have had a home inspection and a fungal growth was mentioned. We have been testing and treating mold problems since 2008. Our non-toxic approach helps us deal with mold without using toxic chemicals.

We are a family-owned Service-Disabled Veteran-Owned Small Business (SDVOSB) that take greats pride in our experience, expertise, quality, and customer service. It is our mission to provide excellent workmanship, and complete customer satisfaction from start to completion of a project. In order to understand the needs, and expectations of our customers, we take great care to work, and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

Servpro of Culpeper & Faquier Counties, proudly serves our customers with integrity and attention to the details that matter most to you. This is one of the many things that sets us apart from the rest. We are locally owned and operated, so give us a call today!\n\n