Get matched with top flooring pros in Cottage Hills, IL

"Scott refinished floors in living room, dining room, and hallway. He did a great job from start to finish. Moved furniture out and back too."

"He was very respectful and a good worker, great overall"

"Refloor is extremely organized and professional. Their communication alone was 5 stars. They were extremely patient, answered all of my questions and my floors turned out beautiful. They moved all of my furniture, installed the flooring, cleaned up and put all of my furniture back. They were over the top friendly and confident. I would definitely recommend Refloor!"

"Okay, so earlier this week I was angry with you empire for a couple reasons. But as I'll explain below, you've really come a long way to rectify and impress me with your customer service. Here's what happened. A few weeks ago I purchased Cool Breeze carpet for my whole house to go over the tiles that are currently in place in every room and Northbrook Terrace vinyl plank flooring to go over tiles in kitchen, dining room, and butlers pantry. Install date 7/19 arrives and the install team lead by Juan arrives (very nice, professional and knowledgeable) they do the walk through and inform us that the carpet can't be laid over tiles, it's the wrong type. You can imagine our frustration, our salesman completely screwed up. $11,000 is a big screw up. Juan was trying hard to make it right, but he couldn't, he wanted to at least put down the vinyl but alas he didn't have the right transition moulding to do that without carpeting. But dude was really trying! So, by this point I'm totally ticked, salesmen are supposed to know their products! Needless to say at this point my house is in complete disarray as I'm ready for flooring, I'm upset and now don't know what my options are. So I get a hold of the salesman who is going to come back out to my house Monday evening and show me products that will work over my tile floors and try to save the sale. He shows up and is of course apologetic, he's a nice person so I try to make the best of the situation and let him show me the products; we find one that is suitable sign the paperwork and find out that now I'm looking at weeks before I can get an install which has just got me beyond depressed because now I have to live with my house essentially torn apart and in chaos because what's the point in unpacking everything that I've put away in order to prepare it for install and do twice the work? So before he leaves he gives me the customer service managers phone number for the area John Merrell, so I call him the next day which was Tuesday the 20th and leave him a voicemail he calls me back within the hour and immediately starts to try to make everything right. Boy howdy did he, this man went above and beyond to make it right! Suffice to say my new flooring guaranteed to work in my house is getting installed tomorrow. Talk about customer service! I am very impressed on how empire took a negative and turned it into a positive. They saved me money to boot! So, that being said I'm impressed. The reason I initially picked empire was because the products are made in America and are mostly all recycled or have a lot of recycled product in them, but the reason I chose to stay with empire after the debacle of the wrong product was their outstanding customer service."

"The floors turned out beautifully. They were very accommodating, helpful and great to work with."

"He prepped a spot on our floor to show us how different color stains would look before we picked out the color we wanted. The work was completed in a timely manner and the floor looks good!"

"Weâ ve used Mike for multiple jobs (tile floors, lvf flooring, trim, floor boards) and heâ s consistently great! Probably the most responsive and thoughtful contractor weâ ve worked with. Weâ d recommend him to anyone."

"Very professional and timely. Mikel was able to help us with multiple projects no job is too small. Also we had multiple rooms needed painting he did an outstanding job."

"Did the demo in a bedroom. Plaster on brick. Nasty stuff. He removed it all and cleaned it all in a day. Organized my baseboards and was very polite."

We pride our company on reliability, great communication, integrity and quality work. We are experts in our Flooring Installations and will do our best to keep you as educated as we can on your particular task or project. We look forward to working with you.