Get matched with top flooring pros in Hecker, IL

"Best home contractor service I have ever experienced. Their service was very affordable, completed on time, and fixed a dozen squeaks and a big dip in our floor in less than a day. Truly amazing. I wish all contractors were this dependable!"

"Our experience was positive. The floors were installed quickly and are just beautiful! We’ve gotten many compliments on our floors."

"Okay, so earlier this week I was angry with you empire for a couple reasons. But as I'll explain below, you've really come a long way to rectify and impress me with your customer service. Here's what happened. A few weeks ago I purchased Cool Breeze carpet for my whole house to go over the tiles that are currently in place in every room and Northbrook Terrace vinyl plank flooring to go over tiles in kitchen, dining room, and butlers pantry. Install date 7/19 arrives and the install team lead by Juan arrives (very nice, professional and knowledgeable) they do the walk through and inform us that the carpet can't be laid over tiles, it's the wrong type. You can imagine our frustration, our salesman completely screwed up. $11,000 is a big screw up. Juan was trying hard to make it right, but he couldn't, he wanted to at least put down the vinyl but alas he didn't have the right transition moulding to do that without carpeting. But dude was really trying! So, by this point I'm totally ticked, salesmen are supposed to know their products! Needless to say at this point my house is in complete disarray as I'm ready for flooring, I'm upset and now don't know what my options are. So I get a hold of the salesman who is going to come back out to my house Monday evening and show me products that will work over my tile floors and try to save the sale. He shows up and is of course apologetic, he's a nice person so I try to make the best of the situation and let him show me the products; we find one that is suitable sign the paperwork and find out that now I'm looking at weeks before I can get an install which has just got me beyond depressed because now I have to live with my house essentially torn apart and in chaos because what's the point in unpacking everything that I've put away in order to prepare it for install and do twice the work? So before he leaves he gives me the customer service managers phone number for the area John Merrell, so I call him the next day which was Tuesday the 20th and leave him a voicemail he calls me back within the hour and immediately starts to try to make everything right. Boy howdy did he, this man went above and beyond to make it right! Suffice to say my new flooring guaranteed to work in my house is getting installed tomorrow. Talk about customer service! I am very impressed on how empire took a negative and turned it into a positive. They saved me money to boot! So, that being said I'm impressed. The reason I initially picked empire was because the products are made in America and are mostly all recycled or have a lot of recycled product in them, but the reason I chose to stay with empire after the debacle of the wrong product was their outstanding customer service."

"I have been using Luminous Flooring for all of my hardwood projects for the past three years. Matt and his crew have always been great to work with; on-time, clean, and supportive of design requests in regards to pattern and color."

"He prepped a spot on our floor to show us how different color stains would look before we picked out the color we wanted. The work was completed in a timely manner and the floor looks good!"

"Weâ ve used Mike for multiple jobs (tile floors, lvf flooring, trim, floor boards) and heâ s consistently great! Probably the most responsive and thoughtful contractor weâ ve worked with. Weâ d recommend him to anyone."

"Brian was very courteous and always on time. It was a pleasure working with him. I will definitely call him again when I need carpentry work."

"We had some trouble communicating, but once he got started on the project, he worked his head off. HE worked 10 hours one and about 5 or 6 hours the next. He did the job thoroughly and professionally. He did a very good job and I am pleased."

"Did the demo in a bedroom. Plaster on brick. Nasty stuff. He removed it all and cleaned it all in a day. Organized my baseboards and was very polite."

Welcome to Raymond's repair and renovationsllc. We proudly provide the highest quality of service and craftsmanship for each aspect of your project. Our depth of knowledge and experience solidify our belief that customer service stands as the highest priority. We eagerly look forward to working with you and making your vision a reality. Give us a call, text or email today, and let us get started!