Get matched with top fountain and pond pros in Black Diamond, WA

Sergio Landscaping LLC, is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests, and make their concerns the basis of our business.\n

"It went very well. Called on Wed. and he came out on Friday. Got the work done in an hour, and both sprinklers now work! Will definitely use again if needed!"

"It went very well since Francisco suggested cutting down my weeds."

"It was a little tricky for them. They needed to come back a couple of times but they were wonderful about that. They worked on it until it was right. Very nice to work with."

"They did a very good job."

"I had taken advantage of an outdoor faucet repair deal for $99. But when they came they said there was an extra charge because the faucet pipe needed to be accessed from inside the wall. This made no sense to me, since all faucets are connected to pipes in the walls of a house. I felt that the ad was not adequately and fairly described. I felt a little taken, so I declined the service."

"I thought the work went well. My only concern was there shoudl have been more gravel added to back of the retaining wall."

" Excellent. The overall look and feel of the property is a big improvement."

"Reached out to Dirt Pros for a fence quote.  Erik called back right after I hit his voicemail and advised me he was booked solid, even to the point of not being willing to give an estimate for future work (I'm in no particular rush, I just want to get quotes in to compare numbers and start budgeting).  Polite, but I compare his reaction to a samurai blade cutting through some bamboo. 

I can appreciate business overflow so I don't hold that against him.  Every company seems to be swamped with these requests before the winter time.

My feedback, and I share it to help Erik rather than harm him, is that if a customer just wants an estimate and they understand the actual work won't be done soon, find a way to accommodate the customer no matter how busy you might be.  Even if that means you go outside of business hours or something.   Why?

You never get a second chance to make a first impression.

EDIT: And I can appreciate the response.  My rebuttal to this is:

For materials/fuel, if I know that a product/service will cost me, say, $1,000 today, and I don't plan on doing the work anyway for 6 months and the quote is valid for 30 days, that's fine.  I can pad the number myself to get to an approximate figure, if the company is not willing to honor a cost beyond the 30 days.  I wouldn't budget $1,000, I would budget, say, $1,500.  If materials swell beyond a 50% increase, well, it's time to find another provider, because that's ridiculous.  

Near the time I want the work done, I would then ask for an updated quote and a walkthrough to make sure that the price has not dramatically shifted outside of my expected budget.  But I need to know in advance how much I should set aside for the future work with at least a ballpark.  Also I want to get on a calendar in advance rather than last minute, because I know people are calling like crazy to get on the books.  Providers that only care about the next 30-60 days are shooting themselves in the foot, because come winter time there won't BE any business without a proper pipeline.

If the provider is literally right down the road (as this provider happens to be), I do not expect substantial fuel charges or changes in the quoted fuel charges.  Why?  Because by and large the distance won't have changed nor will the scope of fuel usage.  If the provider is charging me fuel based on a round robin route that involves other customers, well, that's not really fair.  I know that their tools will use fuel, but it's a one-time visit, not recurrent.  If the price of gas today is $3/gallon, quote me an extra $5 and be done with it, which should be more than enough to cover all needed tools for my work plus the gas used to get here (because you're right down the road).

I've done business with contractors that have honored the same fuel rate months after the fact because the distance has not changed."

"Honeycomb did a fabulous job on my deck and I would highly recommend them and definitely use them again."