Serving Du Pont, GA and surrounding areas
Approved
In business since 1939
Free estimates
Emergency services offered
"First let me start out by saying I am writing this review concerning work done a year ago. This is due to certain personal issue I have that impulses me to not do things even though I want to. I just never took time to write. I was always planning on write one so here we are a year later. I felt they deserve a review from me. I even reapplied and paid to have my Angies List renewed even though I did not need anything except to write this review. My heating system was malfunctioning and popping the circuit breakers. I am a retired Air force aircraft electrician. I used my knowledge and I was able to isolate my problem using the electrical schematics that it came with. I verified the problem was between the circuit breaker and the compressor unit outside. At this point I concluded it was no minor repair that I was capable of doing. It was time for the professionals. I researched and contacted few different companies. I decided to go with Davis Air because they gave me a good feeling with their professionalism over the phone. They would have sent a technician out the same day, but because it was raining it was decided to have them come out next day. It would not be safe to have them working in the rain. The technician arrived on time the next day. I told him what I had already done. He was appreciative and did not duplicate what I had already done. I was appreciative for that because he did not treat me like an unqualified person even though I am not a trained technician. Another technician might have said thank you but let me verify for myself since he was the trained professional. He quickly verified it was the compressor inside the unit. When I asked him to use a multi- meter to verify the problem to give myself the reassurance he was not trying to convince me it was the most expensive part and not something simple. He did it without any complaints. At this point he explained all my options. There was not one time in which he tried to push the higher priced system? We even discussed how much it would be to replace the blower unit also, even though it was still working but it was 12 years old. Again he did not try to convince me to change it. He just answered the question I was asking so I could make the best informed decision for myself. I decided to go with the deluxe system which was not that big of a price difference. I already knew the difference between the two units before he arrived because I researched them on line. Everything he told me did not differ from what I was able to find out. So if you want honesty there is the proof you need. He then called the shop and I talked with his supervisor to verify what to order and replace. All this took just a few hours. The next day another technician arrived with everything needed. He quickly told me my existing foundation was more than adequate and in great condition. He could have replaced it which would have cost me more money since the possibility of replacing that did not cross my mind. He completed the job in what I thought was incredible time. I forget the actual time frame but it was quick. He then explained everything that was done and how to use the system. There was even a misunderstanding between myself and their supervisor about the final price. He did not try to renegotiate and he charged me the original price agreed upon. They even set up and gave all the necessary information to the actual Carrier Company required to be filed for the product warranty. I have had zero issues and my electric bill even dropped. If you are looking for a professional company I would chose Davis air, however I do encourage you to shop around. I did not write this review to convince anyone to use them. I am just giving my opinion and my experience with them. They deserve it. Good luck with your issue and I hope if you chose them you have a great experience also.
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