Get matched with top plumbers in Andover, IA

"First, I want to say that TMI seems to have grown professionally since I last dealt with them in 2012.  I'm just getting started using Angie's List and so posted a review from my past work which wasn't favorable to them for the bad service I received at the time.

However, after speaking to them they did a great job of making it right by even reimbursing me (3 years later!) for the overcharges, sent me an apology letter, and apologized profusely over the phone.  While I previously would have never done business with them again, I think we'll give them another try in the future in our next bids for work on our rental properties.

Thank you TMI for being professional, following up on even an old issue, and for making it right.  It means a lot to the wife and I.

For those curious, my previous review is below.

ORIGINAL REVIEW FROM 2012 SERVICE WORK:

My bathtub had a leak where the faucet is and so I removed it. However, there was some kind of nut inside the wall that I couldn't get off easily and so I thought I should call a plumber to do it so that I don't brake it. | |The plumber came in, didn't smile or put booties on, looked at it... took out a pretty large pipe, twisted it off, and replaced the new faucet with one I already bought. | |Took him literally 15 minutes or less. Know how much he charged me for such a simple job? $300. That guy just made $20 a MINUTE or $1200 an HOUR from me. | |I complained to the company and all they said is, "It costs what it costs" and refused to refund me any part of the costs. | |I will NEVER do business with TMI, Inc. ever again. |I've spoken to at least 2 former employees of theirs who now work for other local plumbers (that I do trust) and they said TMI was terrible to their customers and very shady. | |AVOID THEM AT ALL COST - RUN!"

"The do not do general contracting projects and I need plumbing, electrical, constructions, tiling, etc."

Our number one priority is to serve our customers by anticipating their needs and exceeding their expectations. We do what it takes, every day, to make Hanson's Window and Construction, Inc., the best place for our family to serve yours.

"Loved working with KD he is so professional, knowledgeable and polite. He and his assistant worked very hard at our very challenging concrete lift and repair. Highly recommend!!"

"Great installation of a new replacement dishwasher. kknowledgeable and friendly Graet job! Highly recommend his services"

"I had a wonderful experience with MidAmerica Basement Systems & highly recommend them if your having any waterproofing needs. My project: I purchased my home 3.5 years ago & it started getting water in the basement last year after the outside drainage & tiling system put in my previous owners failed miserably. It would literally be full days of pumping water out of multiple locations in my basement. There were issues of moisture even with two dehumidifiers running & subfloors the crew took out & cleaned up after as well. Scheduling: They will schedule a ways out for appointments but only because it's a high demand working system. Others may be able to offer services quicker but there is likely a reason they are not busy. I got several bids in the time I waited for my MidAmerica Basement Systems appointment & encourage you to as well but definitely wait until after your appointment to make a decision. They were not the cheapest but had the best guarantee (100%), best working system, and a few things I've learned in my 20 years of homeownership is if you go cheap & need to redo it your typically spending more than if you did it right the first time & your home is not something to skimp on or take chances. MidAmerica Basement Systems will send you detailed emails as to what you can expect for each appointment. They will mail you a packet of information regarding different systems that work vs fail & throughly explain the dangers & hazards water/moisture in your home will cause. Our basement got so bad from the Derecho the only dry place was in our basement was the shower & my celing developed black mold quickly from the moisture. Not only did they offer a system to waterproof my basement but a whole house dehumidifier & air purifier which would have saved my ceiling if I had earlier. Sales: I had Justin A for sales & he was very thorough in listening to my problems & needs as well as took his time in explaining & showing me how they could fix my issues, how the system works, as well as answering all of my questions with detail & no hurry. He was absolutely great about changes I made in adding work later on (before my appointment) as well. He doesn't make it feel like a sales pitch, is not pushy at all, & really works to get you the most work in your budget (prep & finish work offered), as well as taking his time with you through the entire process. The office crew: The office staff was very polite & helpful. I mostly worked with Desiree S & Kim B who are extremely responsive in working with me. The Crew: My crew consisted of Brandon T, Sam G, & Ethan T who I highly recommend! These young men are the exact type you want on your project! They are polite, respectful, hard working, efficient, trust worthy & have a great work ethic! They not only got the job done in the time allotted but left my basement incredibly clean which I didn't expect. They thoroughly go over the work before & after as well as answer any questions you have along the way & explain in detail any changes if something isn't to plan before just doing something differently. They called before heading to my house as well which I thought was very courteous. I imagine they have a lot of great workers but anyone I know that I send their way, I'll have them ask for these men as the crew on their home. Overall: Overall I give them 5 stars & they earned it all the way. I will say it's winter so not when one typically gets water in their basement so I am unable to review how the system works fairly. I do, however, plan to leave another review after we get some lovely wet Iowa spring weather or melting of our snow mountains to test it out. I don't expect my review to change & feel confident in the upcoming months & years. Thank you MidAmerica Base..."

"

Tim was fantastic from start to finish! We found him on Angie's list called to set up an appointment for an estimate and he was able to come out the same day (3/10/15), we were so impressed with him and his estimate, we gave the go ahead that same night. Tim was upfront and said it may take up to 2 months to do the work - but a cancellation occurred on the weekend and he called and asked if we would be ok with him coming out on Monday. We said sure, especially since our son pointed out where a leak had occurred in our new kitchen ceiling. Tim said they would be here between 7:30 and 8 a.m. on Monday morning.

At 7:25 Monday morning Tim and his team showed up and started working right away, protecting our landscaping and just getting to it. I was impressed with how quickly they worked and how well they worked together. Tim said they would be done by 12:30/1 p.m. and I am sure they were.

The roof looks so much better without the chimney's and the ripples (from the age) and the smooth lines with no roof vents, it almost looks like a different house. Add the new seamless gutters and you have 2 very happy homeowners.

And it rained today - no leak in the kitchen! Absolutely Fabulous!

"

We here at Preferred Home Improvements take pride in our work! Customer service and satisfaction is our number one goal! The Services we offer are : Air Duct Cleaning Dryer vent cleaning Attic Insulation Crawl space clean ups We also offer other home services! We do full viedo inspections of duct work we also will do a whole walk through and explain everything step by step. We also offer before and after pictures! We have been in business over 6 years and are here to stay. We promise you will have a Awsome experience with us. We also offer yearly warranties and free estimates! Our service area is within 150 miles of the Quad Cites!

"They couldn't deliver, they specified items that after months of waiting, they could never deliver. In the mean time, they directed me to have plumbing rough and done, and then when they couldn't deliver the system for which the plumbing was done, I now have to spend several thousand dollars having the plumbing redone for another system that I found out on my own. The design was okay, some of their ideas were spot on, some of them were way off but ultimately they just couldn't deliver after holding $10,000 of my money for over 2 months. I am currently in a dispute with them with American Express because they still haven't credited me back the money I paid them to purchase things that they never delivered."

Interior Designer specializing in commercial and residential interior design, design consultations, & online design services for anyone, anywhere.