Get matched with top plumbers in Elwood, KS

"Roger and his team did a wonderful job installing my new deep soaker tub and surround walls, also in one day! I chose Roger as my contractor to support his small business during the COVID pandemic."

"The workers, Austin Vickers and Todd Lucas, were professional and did an exceptional job. They replaced our old tub and shower with a new walk-in shower along with replacing the plumbing. They did a 5-star job and I would highly recommend these workers and West Shore Home to anyone needing work on their home."

Bob Hamilton Plumbing, Heating & A/C will provide you with the highest level of quality service possible, while always maintaining a clear and distinct focus on Customer Service! Call us today.

"The tub was purchased by the Plumbing company I Hired to instal it"

"My installer John was fantastic. He did an amazing job and I am so pleased with his attention to detail and the way it all turned out. With my home being almost 100 years old nothing is plum or square. He was so caring and took his time and it came out beautifully. I am so glad John was my installer he is amazing."

"Ryan Howard came out to assess our situation with water coming in the basement. He took the time to draw up a solution to fix several things. Ryan explained exactly what the process would be."

"Great installation of a new replacement dishwasher. kknowledgeable and friendly Graet job! Highly recommend his services"

"Our salesman, Nathan was very informative and helpful through our whole project. Erica kept us informed about installing schedule. Even with delays, Erica made sure I had the latest information and never hesitate to call. Our installer for the shower was very polite and made sure he had all supplies. He installed the shower in one day. The counter top was installed three days later. The installer was polite and even came up with solutions when the installed plumbing needed adjustments."

"At the start of the project, the sales crew and the Project Manager did a walk thru on the project. I also provided a drawn layout with specifics on some special items that were to be included. They said it would take between 4-6 weeks to complete. Everybody seemed to be on the same page.  
The work crew started fast the first week. There was somebody at the house every day working. The second week, there were fewer workers and less work got done. Every week after that, we never knew if somebody was coming to work at the house or not. Sometimes people would come at 9 a.m. or 10 a.m. They would leave around noon for an hour lunch, and then they'd leave for the day around 3 p.m. or 4 p.m. There started to be problems, and we had to make special arrangements with the employee to stay and meet us to discuss the problems. This happened a couple times throughout the project.  
We quickly learned that the PM didn't talk to the work crew. The work crew wasn't working off of our drawing for the floor plan. The PM never gave it to them. We started leaving notes and drawings for the work crew every night so they can make corrections the next day when we couldn't be there in person. I even left my phone number for them to call me if they had questions, and they called multiple times. I had more phone calls from the work crew than the PM. The PM rarely called me except when he was returning my phone call. 
Here's something I want to say about the work crew. Jericho likes to say that they have their own employees do the work. That's not necessarily the case. In my talks with the crew, I learned that there was one or two actual employees, but the rest of the workers were contractors. This was also confirmed when I called some of them and their phone message had their own company's name in the greeting; I also saw their own company logos on their vehicles. I later learned that Jericho had a complaint on file with the Better Business Bureau about this claim.  You can view this information from their website at: http://www.bbb.org/kansas-city/business-reviews/remodeling-services/jericho-home-improvements-llc-in-kansas-city-ks-99147091. Our project used three different main construction guys that were probably actual employees.  In addition to these men, there was an electrician, a plumber, another plumber for the septic connection, a crew for drywall, and a painter who were each their own companies.  (Drywall crew showed up on a weekend wanting to do work.  They didn't expect me to be there, and Jericho had told us at the beginning of the project that their "employees" don't work on weekends. I let them work because they were behind on the schedule.)
About half way thru the project, we started providing specifications and website links for products we wanted to use. These were inline with the products priced in the competitor's bid, which weren't fancy or extraordinary. Some products we picked were less than what was in the accepted bid; some products were more. We figured it would all even out in the end. The PM was surprised when we started asking for different products. His papers showed Jericho's standard products which wasn't what we wanted. We learned that he didn't have a copy of the accepted competitor's proposal. (I later had to redirect him  to address the need for heating and plumbing to the septic system.) 
It was about this time when we needed to select carpet. We were never given any instruction on where to go or how to pick out the carpet and pad, so we went to a Big Box store and selected what we liked and sent it to the PM, just like we did with all the other products. A week went by before we heard back from their salesman who said that they don't work with Big Box stores. They found a contractor they wanted to work with and asked us to come to the Jericho office to pick out carpet. They gave us three sample boards to choose from. Each board had a different textured carpet with about 4-6 colors on each line. All boards were the same manufacturer. The textures and colors were all similar. The samples they provided was carpet made with all recycled material. It looked like shag carpet from the 70's. We politely said that we expected to see more than three examples, and that the quality wasn't what we expected. We offered to go to their contractor's location to review other samples, but we were told that they don't do that. I provided a copy to the salesman of the carpet bid from the competitor that they accepted. I showed them the price point, which was broken out by labor and product. I knew what they were showing us was below the price point because we had already looked at carpet at the Big Box store when we had already selected what we wanted. The salesman said he would check with his contractor about additional options and get back to us. We left the meeting knowing they were trying to get us to accept a lousy product.  
Since we now knew the carpet brand and line that they wanted us to choose from, we went to a variety of carpet suppliers to see if we could find another option that would work. We were trying to work with them on this issue. We learned that carpet manufacturers will provide the same carpet to different sellers, labeling the carpet differently for each seller. This makes it hard for consumers to compare apples to apples. After this research, we decided to go to Nebraska Furniture Mart because we felt they would have the widest variety of carpet in one location. It was here that we found the same product that Jericho had provided to us for review. I know this because I had photographed the samples, including the specifications. While the product line had a different name, it was the same manufacturer, color, texture and manufacturer specifications. It was well below the price point that we had agreed to in the cost proposal. At NFM, we selected several different carpet options to provide to Jericho. We sent them our choice. Later in the week another salesman followed-up with us. I heard the familiar "we don't deal with Big Box stores" story. Nonetheless, they said they would see what they could. Around a week later, they agreed to the carpet we selected at NFM, but they said they would have to use NFM's installers. They reiterated that they wouldn't be responsible for any carpet or installation defects because we weren't using their own contractor. I asked if somebody from Jericho would be onsite during the install, and was told "yes." There was no additional charges for the carpet.  
Later, I called the PM to ask when the carpet would be installed. I was concerned because the wall work, ceiling grid and lighting wasn't completed. He said he'd get back to me. I didn't feel like waiting, so I called NFM myself. I gave Jericho's name as the "customer," and learned that there were multiple orders on file for Jericho. (I guess they really do deal with Big Box stores.) I had to provide my address to find my order and get the install date. My PM called me the day before the install date to give me the same information. I asked again if somebody from Jericho would be onsite during the install and was told "yes."  
NFM arrived on the said date for the install. Two guys installed the carpet with no problem. They had a few questions about the floor plan because they didn't have a correct floor drawing.  I answered their questions, and they got the work done. I had no issue with the Big Box store work. i actually felt they were better workers -- efficient, professional, wanting to get it right the first time -- than some of Jericho's workers. I was glad I was there during the install because Jericho wasn't.
We developed a punch list for Jericho's workers after the carpet was installed and posted it on the wall for reference. The PM was aware of this, and asked for a copy. This told me he had no plans to come out to see it or the work for himself. About  a week later, the PM came out to do his final punch list. He agreed with  a lot"

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