Get matched with top septic tank and well pros in Athens, TN

"They are the best when it comes to fixing the septic tank and replacing the pump. They are top notch. They kept me updated all the way through the process. Communication is excellent on Time services. Five stars. They are there ahead of schedule, a very professional, very polite understanding and very affordable. you can’t go wrong if you hire these people, you are hiring the best in the business and very affordable and very professional and they go above and beyond on everything. John McCavour I just had work done today. Replace my pump in my set the tank top notch. They know they know what they’re doing and you have peace of mind when they’re done with the job."

"(TL/DR: We are happy with the work Cory did, and I would recommend him for your landscaping needs.) The theme here is "all's well that ends well." Cory is one of the nicest guys you will ever meet, and he's very agreeable to work with. He and his crew work remarkably quickly, too, and the quality of work is very good. The job was not without its hiccups, though. Cory is not a proactive communicator, and that caused us some grief along the way. Without boring you with every detail, Cory and his crew got to work on Day 1, and by the end of Day 2, they had built an entire retaining wall on a line different from the one we'd talked about. He told me he had lain the foundation on Day 1 and, when he didn't hear from me, assumed it was correct and moved on to building the wall on Day 2. Problem is, he didn't inform me that I needed to review his Day 1 work (I never imagined that he would do the work differently than what we talked about when he met me for the initial estimate), or that he would interpret no word from me as acceptance of his work. The result was that he had to deconstruct the wall and then rebuild it along the correct line, which I'm sure was a lot of work, but he did it and did so cheerfully. This kerfuffle was unfortunately repeated, in essence, with the landscape stairs--building, followed by no word from him, followed by silence from me, followed by a discrepancy between what he built and what I wanted. This was especially frustrating, because, after the wall incident, he said he would take photos of the unfinished stairs and send them to me for approval before completing them. But, all's well that ends well: he and I met to discuss the issue, and then he and his crew redid the stairs to my satisfaction. To sum up, my experience with Cory is that he will make judgment calls, build, and hope it works out right rather than consulting you to see what you want and doing it that way (or telling you it can't be done that way for a particular reason). If you have a drawn plan that Cory can refer to, you may not have these issues, and perhaps I should have insisted on drawing him a plan when he didn't insist on having one before beginning work. Or, if you don't work during the day, you could oversee the work and give feedback as it's happening to prevent any issues from arising. But don't expect Cory to be proactive about communication. So, after all that, do I regret getting Cory to do the work? Absolutely not. He got it done quickly, did it well, did it for an excellent price, and went the extra mile to make sure we were happy. And we are. We are very excited about the way things turned out, and we can't wait to use the back yard space that Cory helped us create. I would absolutely recommend him."

"Great group of guys. Had my septic system dug and placed in just two days! Very reliable and will contact you at any moment there seems to be a problem."

"They showed up on time, did the job in a good way, no matter how difficult they got to make it."

"Excellent service. Arrived as scheduled ready to work. Technician was neat, professional, thorough, cleaned area upon completing project. He went out of his way to assure our satisfaction with his work."

"We bought our house 2.5 years ago and started having septic issues within the first 6 months of living here. We were pumping our septic tank about every 9 months. Since COVID and quarantine, we have been pumping every 3-6 weeks. We have been told by many that our field lines are blocked and we needed to replace them. We had hired a company in July and after having little to no communication from them for two months we decided to find another contractor. I checked Angie's List and called a couple more companies with one of them being Rapid Rooter. I called Rapid Rooter on Sunday 8/30 and Shane called me back Sunday evening, then came out on Monday 8/31 to give us an estimate. Shane offered to try and repair the lines and save us money (no other company offered to repair the lines). Shane gave us two estimates, one to repair ($3,800) and one to replace ($5,800) if they couldn't repair. We hired them Monday, they called all the utilities on Tuesday 9/1 to mark their lines, and we were on Shane's schedule for Thursday 9/3. Shane and his crew came out and completed the job. What I thought would take a couple of days, took hours for them and with extreme efficiency. They started at 8:30am and left at 3:00pm. They did try to repair the line but once it was dug up, it was discovered the old field lines went uphill (huh?) and into the forest, and were not salvageable. They communicated and showed us, and we approved the full replacement of lines. The new field lines had to be relocated to the front yard which went downhill (gravity, duh!). Our baffle in the tank had also deteriorated to nothing, so they replaced that as well. They did end up cutting through our main water line (only because it wasn't where we all thought it was), and replaced that with better material than what we previously had at no extra charge. I highly recommend Shane and Rapid Rooter. He communicated via phone, text, and constantly while here on the project. He had our project done less than one week from my first call. He was straightforward with our options and even purchased materials for two new hose bibs that we wanted installed if repair of field lines was possible. Since we had to replace and relocate the lines, we couldn't do the hose bibs at this time, but we will sure be calling Rapid Rooter out again soon, to put in the hose bibs. Lesson learned from this project is that the cheapest isn't always the best. If you want your job done right and be able to get it done promptly and on time, call Rapid Rooter to take care of you. They will have all my future business and references."

"Great service and follow up. Very professional quote and specifications of the products offered."

"They were great! Our well water is usable and this is the best system out there!"

"Overall, it was a good experience. AAA put down a vapor barrier and installed a Santa Fe dehumidifier with sump pump. The result is that we can now use the stand-up basement/crawlspace to store things under the house without ruining them. This is the part that you need to know. The installation was not without problems. First, they broke an A/C drain pipe, second, they cut a sprinkler controller wire while running a PVC pipe. Here's my take, accidents happen but how does the business respond to these issues? Well, Donna was very quick to send her team out to correct the problems and they even paid for the damage to the sprinkler system. To me, that's top notch customer service. Any business can make a mistake, but how they handle it is the mark of a good company. Every time I lift the roll door and go into the basement now, I'm amazed at how cool and fresh the air is down there. No more mildew and no more smell."

"He takes pride in his work and does the job right the first time"