Get matched with top septic tank and well pros in Crocheron, MD

"Hague Water quality of MD is professional, courteous, efficient and their equipment is top notch. Price was higher than expected, but the results were better than we have seen in 21 years of living with well water."

"We requested estimates from 2 companies, Benjamin Franklin Plumbing and Surfside Plumbing.  Benjamin Franklin responded punctually and gave us a written estimate.  We wanted to check prices so we called Surfside.  It took a couple of calls, but my husband finally spoke with the owner of Surfside.  He said it wasn't necessary to come out and look at the job and he quoted an hourly rate and an estimate of 1 to 3 hours to complete the job.  His estimate was considerably lower than Benjamin Franklin.  We told him we'd buy the sink and faucets and call to schedule an appointment.  Within a week we had both.  We called to schedule. 

The owner answered our call after several tries to reach him and said he would call back when reached his office.  No return call.  After a few days we finally called and spoke to the owner.  He said he would be out the next day.  He came out and suggested that the sink we purchased would not work well with our silestone counter top.  I agreed and we decided to buy a better quality sink.  Within a week we had the new sink.   Again we tried to schedule an appointment.  It took about a week to finally connect with the owner.  Our sink was finally installed.  The men that were sent to do the work did a great job.  And we saved a couple hundred dollars on installation.  Even considering the problems with scheduling, I think the owner tries to accommodate customers too much, we are very happy with the work that was done.
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Bill Johnson Contracting works hard to provide the highest quality workmanship and customer service on every job we are awarded. With over 30 years in the industry, you are in great hands with us. We look forward to servicing your needs.

Thornton Company is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests, and make their concerns the basis of our business

George Jackson Plumbing has got you covered for any service need you may have. We have served the Eastern Shore for 40 Years and while we specialize in well pump repair and full home service we are more than capable of performing renovations and new construction . Let us save you time and money and call us today at 410-228-2550. Check out our photo gallery on Facebook and see for yourself why we have been around since 1975.

"Initial project: Grade B.  Overall went well.  Only reason for a B is that they noted that they were going to put a trench around my laundry sink as a means to prevent damage if it overflowed.  But when they came back to do the job it wasn't done.  Overall I haven't had a drop of water since the install so that is very good.  The rep was Adam.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this wouldn't have been an option in the first place as it could pose a local issue (gray water pumped outside the home.

 Warranty: Grade A. Adam (rep) noted to me that no matter where (not through windows or above obviously) water came in (walls or floor) that the warranty would cover it.  Well you don't get the warranty until after the job... and guess what?  Water up from the floors isn't covered.  Not cool.
- !!!! UPDATE 20121125: Spoke to Jeff Johnson GM, he noted that this condition is covered.  My mistake. Grade changed to A.

Basement windows: Grade F.  Called them and had them out to estimate putting in a basement egress as well as the other basement windows.  The rep (Brett) came out, measured, etc.  Then nothing.  I called.  I called.  The customer service team told me on numerous occasions that the "president of the company" was going to call.  He never did.  Eventually, a sub or partner of theirs called me and provided me a quote over the phone (for the egress - the didn't do the other windows).  The quote was blind and didn't take into consideration any of the data that Brett collected during his visit.  This ordeal was a TOTAL waste of my time.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this rep is no longer with them and that he should have provided an immediate quote for the windows.  The only time the sub should have called is for the egress... 

Customer service: Grade C.  They provided a mold remediation treatment as part of the basement water proofing.  One of my walls not is showing signs of something.  So I called.  Nothing.  No call back.  Nothing.
I regret going with this company.  I should have bit the bullet and spent the extra $$ to go with their competition.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM.  He will be out in 2 days to treat the location and noted he will install a hose into my dehumidifier so that it drains into the system. 
- !!!! UPDATE 20131127: Jeff was out, assessed the situation and provided a clear path to resolution.  I have homework but his team will be out to solve the problem.
- !!!! UPDATE 20140115 Grade changed to C.  Jeff's team corrected the issue to my satisfaction."

"Very well. Timely and responsive"

"Well. Only problem was delay in response time after claim was filed online. Water tank started leaking Thanksgiving morning and no reply until I called the Regional Manager."

"They had to dig out a whole wall out of my basement to stop the leaking. They cleaned the basement wall and they resealed it with the latest technology. They were very friendly and cooperative. They worked hard, and came when they said they would. Everything you would hope a contractor would do that did."

"It went well. They have a comprehensive package that I was able to buy for my house."