Get matched with top septic tank and well pros in Delaware City, DE

"Let me start off by saying Ross and Miloway PipeWorks are awesome! Last Tuesday 02/16/2021 I woke up without running water I initially called Bouldin Bros to come look at it because thats the only person I could think of at the time. They came out and told me I needed a new well pump, pitless adapter, and pipe running in to my house and it was going to cost just under $6,000! I of course told them I could not do that today I would have to see what I could do so they left. I called Benjamin Franklin plumbing after that and they came out on Saturday 02/20/2021 only to not look at anything and tell me I needed to call a well drilling company and still charged me for the service call even when they did nothing. Finally last night I was on the internet and filled out an inquiry for well repair on home advisor and within less than 30 minutes Ross called me he was gonna swing by my house then and take a look. Upon looking he said all I needed was a new well Pump and he squeezed me in this morning at 8AM. The job ended up costing me under $2,000 and now I have running water! I will definitely use Miloway pipeworks again and I encourage everyone else too as well; Bouldin bros and Benjamin Franklin plumbing are ripping people off."

"It was fast & exceptional service in an emergency. Brandon, the water heater installer, was knowledgeable & very experienced. He informed me each step of the way, as he took out the leaking tank & installed the new one. He was neat & clean during all aspects of the project! I highly recommend this company, especially Brandon!"

"we had multiple projects to get done, and Patrick called very soon after i posted the request. Patrick arrived on time to look over the job. we had a Franke Little Butler and a new replacement faucet, but Patrick was able to determine that our 20 yr old hot water tank under the sink was not compatible. we also had two toilets needing work in addition to a shut off valve for a water filter that needed replacement. after our franke hot water tank arrived Patrick and his assistant arrived the next day. Professional, courteous, friendly, took extra time to explain everything they were doing. Everything was perfect and the price was extremely fair. also a 3 year warranty on their labor! we have found our new go-to plumbers! thanks to the entire crew! had 3 workers including Patrick! awesome job guys!! thank you!"

"Ben Franklin Plumbing in Wilmington ,De is one of the best companies I have ever dealt with for installation or repair services."

"We were having problems with air in are water lines. I called Smyrna well service, Wes came to the house on a Sunday and explained the different possible problems. He was very knowledgeable, keeping every explanation in layman's terms. Got the system back up Sunday and will call when needed in the future. Highly recommended!"

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Sink was COMPLETELY stopped up. Service person (Doug) seemed to be nice; first emptying the sink of water, then getting out his snake to get to work. Shortly, from another room, I heard moans and groans from the kitchen. Asking what was wrong, I learned that his snake had gotten stuck and he couldn't get it out. He went downstairs to the basement to work on trying to retrieve the snake cable from the cleanout down there, below the sink. He told me that on occasion, he's had to take out pipes between the kitchen sink and the basement sewer line in order to get his cable back, and that would cost upwards of above $600. He eventually retrieved his cable, but explained that it had gotten stuck because I had allowed the buildup of years and years of grease in the kitchen, and because I was foolish enough to have a garbage disposal, which allows the grease to build. He told me he had a drain cleaning powder that I could use to keep the drain clean, and one box would cost $50. I thanked him, but refused the offer. He did make it so the water would indeed go down the drain in the sink, now, and I can use my dishwasher. He was at the house for approximately 1 hr and 15 minutes, charging $457.50. Excessive, in my opinion. It's not my fault that his snake was caught (if it really was).

Is the drain clean? Cleaner than it was this morning, yes.

Will water go down? Yes. For now.

Would I recommend anyone using Chas. Moon Plumbing? Not unless you have a healthy bank account.

Will I ever call on them again? No.

UPDATE:

Moon & Company called today (Service Manager) and graciously offered a 15% discount for the service that I had here at the house, as described above. I thought that was very nice and generous of him/the company, and promised that I would report same.

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"The servicemen were knowledgeable and professional and did an excellent job with removal of the old water heater, picking up the new water heater and expansion tank at Home Depot and installing it promptly."

"Great company! Air Temp did a great job coordinating the removal of my old oil system which included two tanks in my basement. They also coordinated the update of my electrical system, then installed my new heat pump, all in one day. Great people, Great work, Great price!"

"y water was down t drip. I canned for service at 7:30 am they answered and were very friendly and made sure they understood my situation. The service team arrived by 10:30 am that was amazing. They assessed the issues and as i expected it was my well pump. The gave me a price within minutes and much to my surprise didn't have to go get a pump but had one on the truck. After replacing it it was found that the water blatter was not working. had on of them on the truck also. The entire team was very nice and answered all my curious questions. Outstanding service! Thanks"

"They did the job well and on time and for a reasonable price."