Get matched with top chimney cap installers and replacers in Alexandria, KY

"Rich was great. He was very professional over the phone initially and seemed to know his stuff. We had a stuck damper and couldn't figure it out. After some troubleshooting, Rich was able to get the damper repaired and working again, and his initial diagnosis was correct. Very professional..."

"Justin arrived on time with all need materials and performed the work as requested and made additional suggestions while working on gutters. Ask Justin for additional quote to supply and install a chimney cap. Very pleased."

"Highly recommended. Thoroughly professional and proficient. Bruce and Chad are experienced and committed to high quality work and great customer service. One of the top three contractors I have used at my home for any type of service."

"Great people and friendly"

"Took almost 3 weeks to complete because of weather. The crew showed up several times during the fix, I was never bothered, as they preformed the work and left. When they were finished I received a phone call, and was told they would send me a bill after Karl inspected the finished product. Very pleased with the work ethic of all the men on this job. Everyone always deferred back to Karl, who I suspect, hires very qualified personnel."

"UPDATE: On Feb 4th I called Bone Dry for a status update. The receptionist was very friendly and put me through directly to the manager. He told us the cap had not yet arrived but not to worry, we were first on the list when it did arrive which he guesstimated would be the following week. I appreciated the direct and professional communication. On March 3rd we received a call that the cap had arrived and that it would be installed today, March 4th. It was! I did not talk to the crew and am not sure as to expect a final phone call, but the new cap was installed. In short, the crew informed us that the cap they had for our job (fall 2018) was TOO BIG, and the final installation was stalled by a few days while waiting arrival of the properly-sized cap. It happens, we get it. One year after installation (Dec 2019), a chimney company came out to sweep, and indicated that from the ground he could tell that the cap was TOO BIG and confirmed with measurements when on the roof. He left us with instructions to call the installers (he did not try to sell us on fixing it). Bone Dry was contacted immediately (Dec) and they promptly set up a time for someone to come out two days later, consistent with the professionalism we experienced during the initial repair/install. The crew member contacted us on that day to let us know we were next after the current job but never arrived. After several calls (one call on a given day) to both the office (who promised she'd "call right back" every time...I understand she is just the messenger) and the salesman (who said he'd check into it personally but never contacted us after), Bone Dry sent crew members on Jan 16th to remeasure. While the manager called a few times that day to update us on the time when he (but eventually his crew members) would re-measure, we did not receive a call about the results. It took three additional calls (T-W-Th) in the following week to receive confirmation from the office that yes, the cap was too big, and another will be ordered and installed. I will say, the salesman's pitch was fantastic. The crew was quite pleasant, and communication during the initial project was thorough and in real time. Unfortunately, the installation of the wrong cap off-sets that. I am also surprised that after alerting Bone Dry of the issue what is now ~7 weeks ago, the response around fixing the error has lacked urgency and has been completely responsive instead of proactive (we are calling them often instead of vice versa). Its now early Feb and we've not received word about a time frame regarding installation of the proper cap. I will contact the office tomorrow around time line estimates regarding the arrival/install of the correct cap, and will update this review accordingly."

"Fusion Roofing was punctual for both our appointment for an estimate and also for work. Their quote for high quality shingle was by far the best of the four estimates we received. They were also promptly responded to emails and phone calls. There were a few glitches - ensuring contract had selected shingle color, placement of vents, and the gutter guard sub contractor. However, Fusion responded promptly, appropriately, and patiently to each concern. While it would be nice not to have any challenges, the fact that they were so responsive and quickly rectified each concern was reassuring and the reason we would hire again. It would be hard to beat their pricing and customer responsiveness. It was clear that the number one priority was customer satisfaction."

"Had problems from day one. They made excuses for every problem and never got fixed. The system completely broke after five years. Horrible product, very poor quality. Inexperienced staff except a few family members. Steer clear!"

"Very pleased with the professional service provided by Chimney Care. Recommend and will use them in the future."

"The gutters were properly reattached to the roof and pitched properly. A small roof repair was performed due to falling tree limb damage. The gutter covers were installed and have worked well since. The installers were courteous , efficient and friendly. All work debris was cleaned up as well."