Kelley Brothers, LC
Kelley Brothers, LC
Kelley Brothers is a family owned business and has been serving both residential and commercial clients in Southeastern Michigan with more than two decades of experience in the industry. Kelley brothers is a local, family owned and operated, community focused contractor in Livonia with a customer service area that spans most of greater Detroit. Our customers' comfort and satisfaction are our first priority. We are the area's industry experts in central heating, air conditioning and generator installation and repairs.
"I have never had a company try to take advantage of me for being a woman like Kelley Brothers did! I called them for service on my Generac generator and they made me pre pay $1,300 to replace my control board. Once the tech was here he knocked on my door to tell me I had to pay for another part that was $180. The lady in the office has zero information on that payment. She doesn’t even know what I was charged for and if I wouldn’t have had my bank statement they would have denied taking the money at all! After I paid the $180 the tech said he didn’t even have the part and left. He returned a few weeks later, worked on my generator for maybe 40mins, and was knocking on my door again. This time he told me I needed another part that was over $600. When I asked questions he told me that he already spoke to my husband as if he couldn’t be bothered with some “house wife”. I didn’t pay him and I received an invoice stating the job wouldn’t be finished until I paid the entire amount. That didn’t sit right with me considering my generator wasn’t running and I was already over $1,500 in! I called another company for a second opinion and they came out and had everything running within 30mins! The only part that they replaced was the CONTROL BOARD that I had payed $1,300 for in the beginning of all of this! The other $600+ part DID NOT need replaced and my generator is running beautifully! The other company charged me $800 for everything! They also replaced some spark plugs and went through the entire generator to make sure everything was working properly! I’m currently waiting for Kelley Brothers to refund all of the money that I paid them since they didn’t replace anything that I payed them for and after sending multiple emails they have not contacted me! As a stay at home mom with a first responder husband I am so disappointed in the way they took advantage of me! If I could give a ZERO star review I would! Do not do business with Kelley Brothers unless you are ok with supporting a sexist scammer company!"
Tiffany M on March 2024
Kelley Brothers is a family owned business and has been serving both residential and commercial clients in Southeastern Michigan with more than two decades of experience in the industry. Kelley brothers is a local, family owned and operated, community focused contractor in Livonia with a customer service area that spans most of greater Detroit. Our customers' comfort and satisfaction are our first priority. We are the area's industry experts in central heating, air conditioning and generator installation and repairs.
"I have never had a company try to take advantage of me for being a woman like Kelley Brothers did! I called them for service on my Generac generator and they made me pre pay $1,300 to replace my control board. Once the tech was here he knocked on my door to tell me I had to pay for another part that was $180. The lady in the office has zero information on that payment. She doesn’t even know what I was charged for and if I wouldn’t have had my bank statement they would have denied taking the money at all! After I paid the $180 the tech said he didn’t even have the part and left. He returned a few weeks later, worked on my generator for maybe 40mins, and was knocking on my door again. This time he told me I needed another part that was over $600. When I asked questions he told me that he already spoke to my husband as if he couldn’t be bothered with some “house wife”. I didn’t pay him and I received an invoice stating the job wouldn’t be finished until I paid the entire amount. That didn’t sit right with me considering my generator wasn’t running and I was already over $1,500 in! I called another company for a second opinion and they came out and had everything running within 30mins! The only part that they replaced was the CONTROL BOARD that I had payed $1,300 for in the beginning of all of this! The other $600+ part DID NOT need replaced and my generator is running beautifully! The other company charged me $800 for everything! They also replaced some spark plugs and went through the entire generator to make sure everything was working properly! I’m currently waiting for Kelley Brothers to refund all of the money that I paid them since they didn’t replace anything that I payed them for and after sending multiple emails they have not contacted me! As a stay at home mom with a first responder husband I am so disappointed in the way they took advantage of me! If I could give a ZERO star review I would! Do not do business with Kelley Brothers unless you are ok with supporting a sexist scammer company!"
Tiffany M on March 2024
