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"I am amending my review after subsequent contact with Basement Systems. Ultimately I am satisfied with the work they finally did, Kathy from the office is very sweet and the work done by Dale was ultimately done although there was much confusion since I was never called or emailed to let me know that the work was complete (it is a weekend property and we were not present- which makes it challenging to schedule with providers). I do wish they did a better job with communication since this was the main issue (not hearing from them when they were not able to come for an appt or not hearing that they were coming to do the job!) I will say that despite my frustration, I do think the work was done well, Dale assessed another concern or ours unrelated to this job, and will be coming back to further assess and provide an estimate if need be, and Dale even closed a garage door that was left open by another service provider which was much appreciated. So I certainly would do business with them again and am pleased with the final outcome. But for the sake of completion, below is my original review.  

Prior review:
Was initially very pleased with prompt initial response and visit from Dale for free estimate. He came on 9/16 as scheduled, was very likable, friendly and informative and spent much of time surveying house and property and providing recommendations as to how to best address leak in basement and buried drainage pipes on the property of our newly purchased home. Was told he would email estimate within week. Dale made such a good impression that I was surprised that I did not receive the estimate within a week. I called 2 weeks later to remind them to provide estimate which should have been my first clue that things would not proceed smoothly.
Had difficulty getting work scheduled which was to be approx 4 hours of labor for 2 men. Not totally their fault as we are weekenders and could only be there for thurs/friday/saturday dates, so I can appreciate that scheduling might be difficult, but still frustrated that work was scheduled for a friday 2 months later. Was called a few hours before appt and told that someone was sick and they could not do job. Was not called back when I asked to reschedule. When I finally reached Kathy who works in the office was told that Dale would come personally the following Monday and do the work himself. Needless to say he never did and I never heard from anyone from the company since then. Wasted nearly 3 months of our time and left at square one. Thanks for nothing. Extremely disappointed with lack of professionalism and surprised that this company has such high ratings."

"Alex, the owner and lead contractor was a pleasure to work with. From start to finish the process was seamless. The waterproofing process was explained as well as the benefits from performing the work. Alex was personable, professional and knowledgeable. The pricing was very fair and competitive with the highest quality of workmanship."

"The gentleman who came to my home were absolutely great! Explained everything and made sure I was happy with the work every step of the way. I was nervous in the beginning but my fear subsided after Robert Charlesworth, Marcelo largo, Isaiah belcher and Johnathon Lopez made for a great experience. The attention to detail and dust control, tapping off areas they felt I wouldn’t want getting dusty exceeded my expectations! Thank you for your hard work and kindness. Trucks looked awesome new as well as tools and equipment. Great job guys!!"

"Roger and his crew members are professional, friendly, knowledgeable, and efficient. They did a fantastic job waterproofing my foundation and regrading. They were very respondent to any and all concerns I had regarding what I needed and wanted done. I highly recommend their services."

"He was courteous. He came on time as requested to come. He is easy to deal with and satisfactorily completed the job. I would recommend him."

"They do not service my area."

"I was very pleased with the work done by Wilson and the crew. They handled everything professionally. I highly recommend First Choice for anyone needing basement waterproofing."

"Question above did not allow me to specify the nature of the waterproofing that was done. He stopped water from seeping through the floor of the den. Gregg is old school, a man of his word, not primarily out for profit and truly committed to getting the job done even if repeat visits make it not cost effective for him."

"I have nothing but great things to say about Serena and her crew. Serena is very knowledgable about her craft, is prompt, friendly, and always willing to answer any question you may have. Staats Masonry does exceptional work - our foundation looks brand new, and our patio is beautiful. Was a great experience from start to finish and I wouldn't hesitate to hire them again! :) In fact, I wish I could call them for all of my home projects!"

"I contacted them for an evaluation and estimate. The person who came was friendly, knowledgeable and honest. He didn't think I needed the work, just a handyman to fix a very small leak from the patio, which we ended doing ourselves. I greatly appreciated his honesty. So I don't know about their work but the inspector they sent was great."