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"Although we contracted and made an initial payment (1/3) on February 27, by mutual agreement the work began on 13 April 2015 to allow the work-site to dry out from the winter weather.  The contractor made incredible progress in the first two weeks demolishing the old deck & garage porch, pouring footers, raising the frame & putting on the roof.  The first crew was very hard working, here early in the morning, & leaving late in the afternoon (after cleaning up the area each day).  When rain was in the forecast, the crew would ask if they could make up the day on Saturday, which they did.  Everything we saw in the first 2 weeks was consistent with our previous great experience with Fox Creek 2 years earlier when they replaced all our siding, windows & doors. The only problem at that point was that a plain black roof (25 yr) was put on instead of the architectural roof (lifetime warranty) we asked for.  The contractor acknowledged the error and offered to replace the roof at no additional cost.  We had originally only contracted for 2 skylights so we asked if he'd install 2 more at no cost versus replacing the roof and he agreed.  We were told that everything was on schedule to complete the rest of the job in 2 weeks.  We made the second (of 3) payment on April 29 which was when the excavation work below the porch/deck was supposed to begin.  No one showed up to start this work for several days and when they did (it was a different crew from the first), they typically showed up around mid-morning and were gone by mid-afternoon.  We had beautiful weather during this period in which very little work got done.  The contractor claimed they were having trouble getting the supplier to deliver sand and crushed rock.  Since we're located in St. Mary's County which is a bit of a distance from the contractor's home base in Crownsville near Annapolis, they decided to use "local" suppliers & subcontractors (electricians) rather than those they normally use.  We found out later that the sand & gravel supplier was located in Brandywine about 40 miles from here (there are plenty of suppliers right here in the county).  When the sand & gravel finally showed up at 10:00 am one morning about the same time the crew arrived, the crew directed them to the spot they wanted it dumped and then everyone left shortly after that without doing anything.  We knew by then that the job wasn't going to be completed anywhere near the 3 & 1/2 week total time advertised.  The predictable springtime heavy rains started and we were delayed even more.  The week of May 11 was the first week we could see some progress each day.  The end product was beautiful.  A paver retaining wall was put in all around the perimeter below the deck/porch and in between the concrete slab under the porch and the pavered patio area below the deck.  

We couldn't understand why the remaining work on the porch above couldn't go on while the below work was going on.  Wiring had to be put in, and also all the finish work (soffets, gutters, trim work, ceiling made of soffet rolls - looks very nice).  Most of the holdup turned out to be waiting for the "local" electrician to show up.  The electrician (Goudie) wasn't really all that local but was from Waldorf 35 miles up the road.  Our contractor had to threaten, cajole and/or beg Goudie to show up and install wiring so that the finishing work could be done on the porch.  We begged our contractor to get another licensed electrician (there are plenty of good ones right here in the county that we've done business with).  Anyway, once the electrician showed up we had to get them back several more times because they'd forget to do something we'd asked for or they didn't have a part and we'd end up in the same waiting game.  They did end up getting shamed into sending an electrician on Sunday of Memorial Day weekend to put in 2 ceiling outlets they''d forgotten to put in, but we still didn't have any fans or lights to enjoy that weekend, by which time our contractor assured we'd be enjoying the porch.  You don't EVER want to do business with Goudie Electrical.  

To make a long story short, after a lot of nagging to get a lot of loose ends tied up, the work was finally finished and inspected the Thursday (the day) before this past 4th of July weekend.  The porch & deck are absolutely beautiful (we'll attach pictures if we can figure out how to do it - they will speak for themselves).  We got some extras that we asked for like 7" wide Azek boards along the tops of the vinyl railings inside the porch to serve as a counter top for setting drinks or small plates of food or snacks, which we've had a lot of nice compliments about.  They're the perfect height for pulling a barstool up to.  One of the things we didn't get that we expected was a decent landing area at the bottom of our deck stairs.  The crew threw grass seed and straw there.  When we asked about getting some sort of solid landing, they shoveled out the area and threw some leftover crushed rock on it and tamped it down.  When we asked if they were going to finish it (we told them they could use some of the many wall pavers that were left over) they said the wall pavers would require digging too deep. We offered to pick up (and did) some square flat stepping stones from Lowe's which we left for them.  One of the younger fellas who was there one day to meet with the inspector and had no tools just laid the stones down, stomped them down with his feet and let it go at that.  The area was not level and a downpour that evening directed a steady flow of water from the stones across our concrete slab.  We didn't bother asking again, just tore it up last weekend, leveled and tamped it down properly and reinstalled the stepping stones ourselves.

Our sense through this whole experience was that there was nobody in charge.  Besides the first crew that started the project and came later on one day to install all the soffets and gutters, it appeared to be young fellas without any on-site direction or supervision.  They did a lot of good work but there was a lot of unfinished work that we had to call our contractor up to get fixed.  If we lived closer to Annapolis or the DC metro area, this would probably have been a much better experience.  They do good work at a fair price and the owners are very honest people and have the best of intentions.  But they appear to be ill-equipped to do business in St. Mary's, southern Charles or Calvert counties or other more distant locations.  I did mention to the owner that if he wanted to do more business here he needed to do more to establish relationships with truly local suppliers and subcontractors.  Communications also need to be improved all around - with the crews, between the partners, with suppliers, subs and us, the customers.  We had the sense that the crews didn't really enjoy coming here and that we were kind of at the bottom of Fox Creek's list of priorities due to our distance from their home base.  As much as we love the final product and will enjoy it and show it off for a lifetime, we couldn't go through the aggravation again.  We would encourage folks from the Annapolis and metro DC areas who are considering a project like this (or folks who aren't in any kind of a hurry to get a project like this completed in a reasonable amount of time) to give Fox Creek serious consideration.  

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We are licensed and insured and we've worked hard to establish a reputation for quality workmanship. We take great pride in providing outstanding customer service and our goal is complete customer satisfaction with each and every roof that we install or repair. We have expertise with a range of residential roofing systems and materials and work with the best shingle manufacturers in the country. We'll take the time to explain your options and the roofing costs associated with different grades of materials. Once we start work on your new roof, you'll find our roofing crew is professional, well trained. We are a roofing company that will get your job done right the first time.

"From pre-sales through signing the certificate of completion, Presidential Exteriors provided first rate, professional, courteous, and friendly service. The new windows and doors work flawlessly, look fantastic, and have cut outside noise too boot. The new siding and trim work look fantastic. My only critique was the clean up on the windows and doors job could have been a lot better. Keeping in mind everyone has an off day, that won't stop me from inquiring about having my vinyl shutters replaced to match the new doors. How did I not notice think of them before?"

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We would like to thank your crew for doing a fantastic job on our mothers house. First ,for the kitchen renovation, we couldn't believe it could actually happen but you made it happen. Second, new floors and new siding. It became a whole new house and our mother absolutely loves it! And then, since your crew did such a wonderful job before , she wanted her deck screened in and you made that happen as well. Everything was completed in a very timely fashion and your crew stayed on schedule the entire time. What we loved the most was that your crew treated our mother and her home like she was their mother.                                                             

A beautiful job completed by a beautiful group of people! We cant thank you enough for how much you have changed her life .    

On behalf of the Smith Family,

Shirley Kiger

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"From Hunter Taylor, the Sales Consultant to customer service and the team that did the actual new roof all were great. They took the anxiety of have a new roof put on my townehouse at ease. The crew was on time and had enough workers to complete the work in one day and kept me aware of any extra needed work to do. They cleaned up the whole area so no nails were left behind and the pricing was exactly what I planned for. N. Ryan"

"Patrick and his team did an incredible job to replace our concrete driveway and install a custom front porch and walkway. Outstanding work done in a timely, efficient manner. Easy to work with and very dependable! If it were possible to give six stars I would have done that! Mark P, West Springfield"

"This is the fifth or sixth time we have used JW for home improvement projects, and we have never been disappointed. We started with 'simply' trying to find the source of water damage in our lower-level, and ended up renovating our laundry/storage room and installing new vinyl floors throughout the bulk of the downstairs. From Josh making multiple trips out to ensure the estimate and scope was solid, to Marcos and Israel completing the project from start-to-finish, we are thrilled with the results!"

"Siding and gutter work was performed. Installers did an excellent job. All questions were answered promptly and completely understandable. End of the day cleanup was performed daily. Would recommend their services to anyone asking. The finished job is always getting compliments from passersby. I am extremely happy with the finished product. Project managers were always on top of things. Thank you Home Genius."

"Highly recommend. Roofing Pups executed a flawless and expedited roof replacement with the utmost professionalism from start to finish for a reasonable price. Eric, the technician who handled the initial scoping and quoting, was honest, transparent, and provided clear pricing with no hidden costs. Heather coordinated the project and kept me well informed on scheduling and status leading up to installation day. The crew arrived promptly at 7:00 AM, exactly as communicated by Heather, and conducted themselves in an extremely professional manner. Elvin kept me updated on progress throughout the day, and the team shared real-time progress photos via an active link, which I greatly appreciated. The roof installation and skylight replacements were completed efficiently and with high quality workmanship. The crew thoroughly cleaned up all debris and left not a single nail behind—especially important to me with a 3-year-old toddler at home."

"Peak Custom Remodeling installed a new back door for us, as well as a new roof. The workmanship on both is excellent, the cost was reasonable, the work crews were friendly, punctual, and efficient. I can't say enough good things about Peak; I highly recommend them for any remodeling project you might have."