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"Fabulous! We needed our water conditioner serviced and other company wouldn't touch it because they didn't install it and just wanted to sell us a new one. Rebecca scheduled us for the following day! Steve Venditti was great, has 20 years of experience and knew what he was doing. He spoke with the manufacturer and they decided what needed to be done. He had the parts on his truck and 4 hours later the job was done. $500 included parts and labor and service call. Very fair price and excellent service. Totally professional. Highly recommend."

"They did a great job, although a little expense despite the fact that I had already bought the new faucet."

"Overestimated the time to complete an 9 hr job by scheduling a 16 hr window (2 guys x 8 hrs) and charged for 16 hrs regardless. I'd imagine they did the same for the materials, 60 feet of duct needed but they quoted 200. Got the job done, but probably twice the price of what it should have been."

"They truly live by the code of "you get what you paid for". The price was cheaper than expected (and they included a free estimate too). So ultimately, our slow bathtub drain was cleared. However, the technician had terrible housekeeping. After stripping the caulking around the overflow valve, they left the caulking pieces in the bathtub and told us to flush them down the drain (?!). They said the provided bio solution would clear the pieces just fine...but why do that when a trash can is less than a foot away?? Then, they did not offer to reseal the valve they just opened...just left a mess for us to pick up. As such, we will not be using them again next time...free estimate or not. If we wanted the bare minimum, we would have done it ourselves."

"Repair Service to Fix Gas Boiler - WM Henderson first sends out a tech who is not familiar with gas boilers and admits there is an issue but does not know how to diagnose it. I had to pay $89 for this. Instead of having the right person come out, I had to to actively call again to get someone else to come out. The 2nd tech diagnosed the issue, but wants to charge me the same $89 that I already paid. - and quotes me $380 for the repair - and has to order the part. I agree and then call back the next day to confirm part is on order - and they tell me the charge is $1,015. I asked to speak to a manager to discuss, and no one is available and no one calls me back. I bought the replacement part from a supply where house (confirming it works with my make/model of boiler) and it cost me $165. I have had other scheduling issues with them as well. Don't use them!!!!!!!!"

"These guys are amazing. They came out and fixed the problem, as well as an additional issue that popped up. They explained everything that was wrong, fixed the plumbing issue and the ceiling that had to be cut to find the plumbing issue as well, so no need to find a separate contractor. Will definitely be my go-to for my old house plumbing issues."

"Less than 5 years ago, I spent in excess of $10,000 to have a new unit installed with a 10 year warranty. I should have seen the red flags from the very beginning. The sales representative told us additional vents would be installed and when the installation crew showed up, that did not happen. Fast forward to the present and I am now on my 4th phone call for an appointment this season, 3 days so far of not being able to work as I waited for a technician to come diagnose the problem. The 3rd. tech came last night and indicated that the work the other tech did was not for the root of the problem. (I was told in front of witnesses that the work needed to be done, was not covered under warranty, would cost me $367 and would fix my issues)In fact, the 3rd tech only made the issue worse by leaving our attic return unscrewed and overfilling our unit with Freon that the 4th tech had to remove from our system. Upon leaving last night I was told that everything was corrected. Today - my home is slowly creeping up in temperature (presently 80 degrees inside, while set to 72). The company keeps trying to sell me a "maintenance plan" and I keep reiterating to EVERY one who pushes it that we have been getting tune ups/cleanings elsewhere and will only use them for warranty issues since we have had NOTHING but problems with them."

"Just like some the other comments….Extremely unprofessional customer service person who answers the phone, interrupted several times and hung up on me. If you have a problem with their work won’t help you. Even when I inquired about warranty of their work I got a rude attitude.DO NOT RECOMMEND"

"First, can I just comment on how professional Mr. Rooter was from the very first phone call to schedule service. Since it wasn't an emergency, they had me choose from selected "2 hour windows" where they were committed to arriving. They sent a text with a photo of my expected tech (what a great feature so you know for sure who is coming to your house, especially these days), and emails as reminders. Plus the tech (Zach) called when he was ready to come and asked me if the time was still ok with me. How convenient! He put little booties over his shoes each time he entered my home. He was clean in appearance and personable from the start. Truly very friendly and I felt comfortable having him in my home. Zach has 15+ years experience according to the little bio Mr. Rooter sent me ahead of time, and it shows. Jacob, his trainee with a few years experience, was on his way to becoming independent very soon. Just needing to learn the Mr. Rooter ropes. I wanted a kitchen sink sprayer installed. Love those handy things but never had one because for some reason my dishwasher's aerator was located in that same spot. Zach explained to me how things have changed over the years, showed me how the sprayer and hose would connect under my sink so that nothing would back up, and all in a manner that I actually understood! Then he and Jacob worked together very quickly to get my sprayer installed and and working. Who knew such a small thing could bring so much joy. While he was there, Zach asked if he could inspect my plumbing or if I had any other concerns. I mentioned my toilet made bubbling sounds for quite awhile. He said he would take a look. I thought maybe something was caught in the line. He inspected with a camera but told me he doubted that was the case as usually if there was an air pocket or something with the sewer, I would also hear bubbling in my shower and sink in the same bathroom, which I never have. After camera inspection was complete and nothing was in the line, and since my toilet was 22 years old, he suggested a new one might be in order since I didn't like plunging it. He told me he could install it at that time if I wanted it since it was in the window of time allotted for me and he didn't have another call to attend to right away, or he could come back at another convenient time, whichever I chose. (There is some sort of good discount to have work done in the same day, so that was a plus!) Well, he and Jacob had 2 styles (round or oval) of Kohler toilets to choose from on his truck, high efficiency (half-flush and full-flush) with "quiet-close" toilet seats included to boot. Those seats are awesome when you have kids who just slam everything down, ha. I think they had that toilet done within an hour from start to finish! BTW, this was written by the woman of the house, but Zach willingly spoke to my husband over the phone about the toilet while he was here, so I didn't feel any pressure to make a decision on my own. So now I am scheduling a time for Mr. Rooter to come and install a sink basin in my garage for dirty clean up jobs. Zach was able to figure out how everything would connect from my basement and inside bathroom to my garage. He also said he would do a full sewer inspection with his camera when that happens. Can't wait....really. They are knowledgeable, professional, respectable, and very nice too!"