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"This company answered the phone on the first ring. They were able to take credit card information over the phone and process the transaction for the repair automatically. They did not require my presence at home to visit and conduct the repair, which they did the same day, and to my 100% satisfaction. The repair was very reasonably priced. I would highly recommend this company."

"Tim was very professional. He arrived when he said he would. His work was first rate. Would strongly recommend him and Cumberland Door to anyone. "

"Knowledgeable,, courteous, explained every detail .Great work ,with very reasonable pricing . Would definitely recommend and use again ."

"On time, fast service"

"Extremely well. They quoted me a price over the phone for the new opener and stuck to it! When the installer arrived he warned us that the repair may be more than expected and explained why. I approved it. When he got into it he determined it was not as extensive as originally thought! Both doors work very well now. It has been over 2 weeks since the work was done."

"If I could offer 0 stars I would. And I’m sure this review among all the others will be filtered as well. We are now going on 3 months of an unfinished job from Bobby specifically. This whole process has been completely disappointing. My grandfather originally called around looking for someone to help replace springs on an original garage door that was installed on the house over 30 years ago. Bobby and his associate showed up in an unprofessional manner with a sort of arrogance about him that I did not like from the get go. The request turned quickly from requesting replacement springs to Bobby upselling an entire garage door to my grandfather. Going from a $700 job to around $3500 was the first red flag. Why would you recommend an entire door that has held up for so many years, along with other original doors in the neighborhood that still stand. Ok we will give this a shot. Bobby showed up with zero paperwork, pamphlets anything about his business aside from a descaled truck. He had what looked like paint swatches for colors for doors but did not present my Grandparents with any options for them to choose from. Colors, styles, windows, accessories, nothing yet was quick to try and get them to order a $3500 door that he promised would be better , more insulated and great quality compared to what we originally had. The professionalism was just not there especially the way he was talking to my grandparents. Timeliness is not there with him either. He spoke about military family background and understanding being on time and proper jobs yet when he stated he would be to the house by 9-10 am and didn’t show up till 2 pm , that was the second red flag. Not once did Bobby reach out with any updates for my grandfather either. The following day he stated he would come by with a pamphlet of Options for windows and colors , which he should have done originally upon meeting. Who are you to decide what my grandparents like and want for a door? Again, timeliness was not there. Waited around all day till around 3 pm for Bobby to randomly show up even when my grandpa would reach out for updates times. Unprofessional to not update your customers with times especially when you say you will be by early morning and we wait around and change plans to be sure we are home. We were told because we wanted windows it would take a bit longer to get the door, understandable as long as we were getting what we wanted. But it wasn’t Bobby who came to install the door. It was someone else who ended up leaving behinds numerous nails in the drive where we ended up having two flat tires from running them Over! The weather strip was removed from the outside and Bobby claimed he would be by the following day to do it himself because he did not trust the original installer to do it the way he liked. My grandpa was given excuse after excuse why Bobby coolant show up, claiming family emergency, hurt back or shoulder so we went weeks without seeing or hearing from Bobby. When he did finally show up, he tried to install this weather strip but did not have it measured correctly or have the correct equipment and was warping the materials using the wrong screws to “try” to install before my grandpa said to stop and come back when he felt better and had the right material and equipment. Weeks went by again and my grandpa kept trying to reach out. Finally mid November Bobby responded saying he’s made multiple trips out here already and there’s nothing else for him to do. Wrong. We have an unfinished job . The door sucks quality wise. And we have an inch and a half all around the door opening to the outside because of no weather strip to seal the door. We have gone through major snow already and the garage is even colder than it has ever been effecting the refrigerators we have out there now. A problem we never had to begin with. This poor quality door and lack of job completion is unacceptable. Then to top it off, Bobby said he was going on vacation the first week of December and will contact my grandpa back when he returns. Job Still not complete"

"Very well. Had damaged spring. Decided we had wrong size springs. Replaced both springs on both doors (4 total) Also replaced cables. All good"

"Signed a contract back on April 2, 2025. They were supposed to be out on Wednesday, May 21. They called me two hours before they were supposed to be here to cancel because of the chance of rain. We had zero rain here from 7:45 AM all the way to 3:30 PM. I wasted a vacation day as well. Contacted my salesman. He tells me he will get back to me. Here we are two days later and still no idea when the appointment is supposed to happen. Communication is poor at best. Amazing that a company that's been in business this long plays games like this."

"Great , it didn't take long. I just text on William Bryant's phone that we couldn't find the car remote.,.we found. Thank you."