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"We purchased a new AC and a new water heater through Goettl within the past 5 years. Their techs are friendly, but management is horrible and WOW are they insanely overpriced for the quality of work. They placed the AC unit in a position where it is impossible to change the filter unless I take the door to the closet off. They replaced my hose bib, which two weeks later began leaking (which they admitted was their mistake). They came out to find the leak and in doing so had to cut into my inside wall. They had a restoration company come out to look at the wall (which was supposed to be fixed on THEIR dime for THEIR mistake) and neither management through Goettl nor the restoration company ever called me back - for over 3 months of trying to get in touch with someone to come fix the wall!!! My wall is still not fixed and I have realized I must do it myself if I want it to be done. Not to mention, I was scammed into signing up for their $20/mo service last March. They now want $120 to c"