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"The laminate flooring in our kitchen and dining area is approximately 20 years old (if not older). A spill in the kitchen area caused several pieces to curl and separate. We contacted Simas Flooring based on the existence and promise of a "mobile showroom". We scheduled the appointment. David brought the "mobile showroom" to the house and my wife met with him. She showed him the damaged area and expressed our desire to approach this project one step at a time (the damaged area first, then probably replace the dining area later--a decision based on possible cost and whether or not we could get a decent color match). He told her that would not be a problem. At no time did he offer to bring samples in from the "mobile showroom". He did provide a very rough estimate for the work via email, but no other instructions or recommendations. I emailed him with questions regarding next steps, and the response I got was "you will need to come in to the store"--no other communication. This was annoying as this meant the benefit of the "mobile showroom" was negated. We went to the store on a day that we had confirmed David would be there; he was nowhere to be found. Thomas then came to assist, but was brusque, told us (not asked) what we needed, dropped a sample at our feet and vanished. We did get assistance from the other staff in the store, and they listened to our concerns. We took some samples home to color match. Thomas came out to complete the estimate. He was on time, and efficient. He was, however, somewhat condescending and unprofessional in conversation ("easy peasy" is not a term I expect to hear). He confirmed the estimate and took the deposit. Work was originally scheduled to be completed on 11/2, but could not be done as moisture and potential mold was discovered when the old floor was removed. We also had a vacation planned. We took care of the moisture issued and rescheduled the appointment for 11/11. Justin was the installer and was at all times professional, informative and responsive to our concerns. He completed the work quickly and professionally. He was without a doubt the best representative of the company. After the work was completed, we received an invoice for the balance due on or about 11/18 (invoice date was 11/16). I paid the invoice by check on 11/30. The company called us on 12/1 about our unpaid balance, which I believe is just a bit aggressive in terms of collection if you're not going to collect payment at time of service. Up until this point, we had considered using Simas in the future for other flooring projects (since we were very happy with the installer and the installation) but given the poor performance of the sales staff (David and Thomas) and the avariciousness of the billing people it is highly unlikely that we would consider or recommend this company. It's not just the work performed that generates good will and returning business. <br />"

"Brian was a dream to work with.  He was professional, respectful, timely, and knowledgeable.  A few places where we expected to have to replace flooring, he was able to repair and saved us significant money.  The floors were beautiful when he was done. <br />"

"<p><br /></p> <p>We used Opfer ten years before.  Because of good results, we went back to them.  Pulled up carpet in dining room and step down living room.  They were prompt and completed the work in four days.  Hint:  They gave me the baseboard to paint - it was a time and backsaver to paint on the bench and not along the floor!  I had a nick in one of the alarm wires along the baseboard - I found it and spliced the cut wire.  They were working in a door opening and the door fell over and cracked in half.  He went out and fitted a new door in less than 3 hours.  I like the new floor and the selection at the showroom.  </p> <br />"

"We had wallpaer and popcorn removed by another company last week.  They did a good job and covered everything, but it seemed like dust and popcorn pieces got into our carpet.  The air quality was bad. <br /> I called Scott's Upholstery & Carpet Care late in the afternoon of 6/10/14.  I explained what the problem was, and we scheduled an appointment for the following day at 4pm.  He made this appointment, even though it meant he would have to  reschedule a meeting..  He did this because it was a health issue.  After hanging up the phone with him, I spoke with my husband and we thought we could make the appointment for the next morning.  I called Scott back, and he scheduled us for 0800 on 6/11/14. <br /> He and his son arrived here on time.  They were very nice, professional, and did a great job.  He gave us a discount on the cleaning, I think partly because we are Angie's list members, but also, much of our furniture was already out of the rooms, so that made it a little easier. <br /> When we are finished with all the work we plan to do on the house, I will call Scott's Upholstery & Carpet Care, to clean our big recliner. <br /> We were very impressed and grateful that they came out so quickly, and did such a good job! <br />"

"Great. Very fast work and carpets look great!"

"Wonderful experience from start to finish.  Salesperson was helpful but not pushy.  Estimate for the job was done within 3 <br /> days.  Carpet was ordered and arrived on <br /> time.  Installers for the carpet were punctual <br /> and efficient.  Everyone was so helpful <br /> and really nice.  <br /> <br /> Something extra special about this company?.. One month <br /> after my install a box of cupcakes arrived from a local bakery ?Sweet Spot <br /> Bakery in Suisun? as a thank you gift from Gillespie?s with a hand written <br /> card. <br /> <br /> Please support this family owned business, you won?t be <br /> sorry!  <br /> RExceptional Service. <br /> <br />"

"Overall, it went great and we are very pleased with the outcome. We have an odd shape area in our family room that we wanted a rug for to be carpeted. Owner was able to come measure the area we wanted the same evening we first went to ask about a custom rug. He was able to give me an estimate the next day with total costs (we wanted one side binded as well. The only issue is that I had some trouble at first getting a hold of someone to give me a solid progress check for the rug, but eventually I got it and was able to get it when wanted it by. Overall, I'd recommend and better to go local than a big chain store. The rug looks great and we're very happy with it. <br />"

"They were extremely helpful and patient with our back & forth decisions from hardwood to carpet, etc. They helped us pick out a comparable color & pattern and ordered it right away. They've installed carpet when we first moved in and even came out to fix a seam or two. They have always been professional and prompt on getting things done. Their first priority is the customer!"

"THE WORK DONE WAS VERY GOOD ALTHOUGH I FEEL THAT THE PRICE WAS KIND OF EXPENSIVE. THEY DID A REALLY GOOD JOB INSTALLING IT. I HAVE NOT HAD ANY PROBLEMS WITH IT."

"This company was recommended to me by my interior decorator and I'm glad I used them to install my beautiful hardwood floors! I worked with Dustin Ogden and he was professional, responsive to my numerous questions and concerns, and offered a good price for the job. The engineered hardwood I chose for my home remodeling was high end, and I could not locate anyone nearby who had installed the product to see how it looked before I made the commitment. Dustin was nice enough to order a full box of the wood so I could lay it out in my living room. When it came time to install the floors, the crew of three installers was skilled, courteous, fast and cleaned up each day to my satisfaction. They had my floors installed in two days and only had to make one trip back to finish up on some trim pieces. I will definitely use them again and recommend them to friends and family."