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"We chose Superior Kitchens to completely remodel our kitchen (finished in 2015) because of their high rating, professionalism in providing a complete quote, and examples of their beautiful floor design work. They were not the cheapest vendor we considered, but remember that old saying: you get what you pay for. Superior provided excellent project management: costs controlled carefully, schedule maintained despite inevitable delays by unforeseen hiccups (supplier delays, sub-flooring needed replacement, etc.), and addressed any questions/quality issues/changes requested by the fussy home owner (me) after the project began. All the members of their team, and the subcontractors (plumbers, electricians, painters) involved in the project were responsible and pleasant. Our friends love our new kitchen, and our most comment compliments concern the fantastic flooring design. After the job ended, we asked them to quote and replace all the vinyl flooring in the kids’ bathrooms, our mudroom hallway, and laundry room, as well as update a small bathroom. Their prices for these jobs were extremely reasonable. I highly recommend them to any homeowner who wants to remodel, and would hire these wonderful people again. And again."

"very good, profession, and neat."

"Jake answered the phone when I called the first time, he came out to assess what was needed, he provided the estimate, and then proceeded to do the work - all the same day! He replaced our 15 yr old water heater, including a new pressure expansion tank, piping, fittings and valves. The price was very fair and the work was very good. Jake was friendly, informative, and professional, we will use him again for future work."

"Everything went great! Needed to find a local plumber in an emergency on a Saturday and Chris was able to be there within 30 minutes of talking to him. He observed the job and communicated what would need to be done and fixed/replaced everything that needed to be. He did tremendous work and I will definitely be calling on him again should I need something done in the future!!"

"It went WELL! These guys are huge helps! They arrive faster than promised, they charge what they promise. There are no surprise charges like with a dumpster! I am now using a BullBag in CT and one in RI. I, alone, can keep this company busy!!!! They are awesome to work with! I HIGHLY RECOMMEND THEM! One of their managers, Vicki, was so nice, pleasant and patient with me. I was frazzled with all of the damage my property received from the hurricane. She was great!"

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Jan 28, 2016: We wanted vanities for 2 bathrooms and base and upper cabinets for a kitchen expansion. We were hoping to take advantage of free design services from Kitchen Design Center of Framingham (KCOF).

The cabinets did not meet our expectations. Instead of getting bathroom vanities we received kitchen cabinets for the bathrooms, meaning the vanities were significantly deeper than normal bath vanities. We provided the cabinet designer with specs for our bath sinks but the designer neglected to check to see if the sink would fit into the cabinet that they designed. After the marble counter was already produced we found out that the sink wouldn't fit and the solution proposed by Kitchen Design Center of Framingham was to cut down the sides of the cabinet and drawer boxes significantly. This solution was unacceptable and would void our warranty. Instead we found a replacement sink which would fit the cabinet and replaced the marble counter. Kitchen Design Center of Framingham refused to take any responsibility for their design error. Reluctantly, Kitchen Design Center of Framingham agreed to split the cost of the replacement marble counter, but insisted that these sorts of design issues happen all the time - yikes! In reality, we paid $580 for "free" design services.

The kitchen cabinets installation was also disappointing. None of the cabinet doors and drawer fronts line up as they should. The installers insisted that the cabinets were installed in the best possible way and said that it isn't possible to align the doors and drawer fronts, blaming the situation on the Wood Mode cabinets. During the design process we weren't notified that this would be the case. In fact, we don't believe that Wood Mode would make cabinets which didn't allow alignment of doors and drawer fronts. In fact, the entire rest of our kitchen is Wood Mode cabinets which align very nicely.

March 16, 2016: Following our initial review, Dave Bartlett at KCOF contacted us to see what could be done to rectify the situation. He agreed to pay the remaining balance ($580) for the marble countertop that wasn't used due to the sink change. He also agreed to come to the house and look at the door and drawer alignment issues. During his visit, he identified 2 issues and arranged to have these issues addressed. As a result, the alignment on the drawer and cabinet doors is improved.

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"They did a great job.  All the cut-ins looked great.  Did minor patching where needed.  Clean, professional, attention to detail.  They got a lot done in a short amount of time.
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"The plumber surmised that the clog was at the T junction with the vertical pipe in the wall and was unsuccessful at getting his snake to go downward after entering from the bottom of the trap. He failed also with an air hose. As he left, he offered to replace the T junction with a Y junction for $285. I subsequently called out another Angie's List plumber, so attacked the problem successfully by removing the trap and snaking downward about 15 ft to the clog. He replace the trap with one that is removal, allowing a snake easier access. This cost $300. I'm still unsure whether replacing the T junction with a Y junction would have solved the problem."

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Four different options were provided, from replacing a leaking faucet to replacing the sink and faucet, with prices for each.

I choose to replace the sink and have a new faucet installed.

The work was documented and completed on schedule.  I'm very happy with the results.

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"George was wonderful to work with in the planning phase, very responsive, he answered all my questions as we discussed the install. I sent him photos of where the system would go and and he confirmed it would be a good fit. He arrived promptly on the install day, along with Dave who was also great, and they put in the system. About a half hour after they left, I discovered a leak from a small copper pipe and called George. He came right back to fix it which he did, but we realized it was not his work. Someone else had put in that section of copper tubing incorrectly. George was very kind and accommodating and fixed the problem. He and Dave were a pleasure and I really appreciated it and I would absolutely hire them again."