Get matched with top sump pump repair or replacers in Buckner, KY

"1. Called and stated my issue/concern very clearly stated I need the issue diagnosed and me to be INFORMED of any work performed PRIOR to it being done and invoiced. 2. Day one - MIKE came to assess and could not get in my crawlspace because he said he could not fit. Meanwhile the issue persists 3. Days later - MIKE and another plumber came out. Funny how MIKE was able to get in the crawlspace with him that day. They were down there over an HOUR. The goal was to figure where the leak was coming from and go about the best way to handle it. 4. MIKE was asked by the city plumbing inspector to put 4 tiny screws in my new water heater pipe to pass inspection (installed by another company) - MIKE made the choice to do it and it was done. 5. MIKE and the other plumber went into my bathroom and fiddled around. I heard every word that was spoken though MIKE thought he was whispering. He told the other plumber just get the silicon and seal the drain and put this MF'er back in there. He came out with his invoice saying they had stopped the drainage from the tub by sealing the drain as well as the pipe in the crawlspace with silicone caulk. I 6. i was charge a total of $377. Over 200 in labor and 89 for a trip charge, taxes and oh an $18 merchant fee for running the charge on my credit card. He also told me when I asked if this was a good solution that yes, it was, but that if my tub started leaking in the next 90 days, to call them and they would come out to do the work but it would be near $1,000 more? I was confused and I expressed my confusion because I must have missed the part where he had given me my options to either REPAIR or REPLACE - rather than putting a patch on it and giving me an invoice for it. 7. I called to get clarification the next day and was told the manger would call me bk. Which he did later on. I tried to ask clarifying questions about why I was charge for so much what is basically a band-aid that has no addressed the issues. The manager was off-putting and cut me off with every thing I tried to say. He felt the charges were appropriate and told me that plumbing work "isn't free". Duh, do you think I do not KNOW? But who wants to be charged for something they know will not address the issue? His tone was off-putting and he had an excuse for every concern I brought up. No concern at all! 8. Leading me to my final point. I called another plumbing company to take a look and find out what I had been smelling in my vents. They sent someone from HVAC first then a plumber (SAME DAY), Night and day difference with the other company from the service to the communication! They took pictures and I mean took pictures of all pipes not just one. I had puddles on top of my vapor barrier causing the smell. It was from my toilet and, you guessed it MY TUB. FRESH leakage from both which NCM said did not exist after they were done. 9. I called today, and obviously the NCM is not answering my calls purposely. 10. I have plans to take them to small claims court and get my money back. Period Takeaway - DO NOT HIRE THIS COMPANY. SAVE YOURSELF THE TROUBLES!"

"Done"

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"The work was exceptional and surpassed our expectations. The reason for this was the skilled men who were sent. The head of the crew was Marvin and he was constantly checking the work. When something didn’t meet his standards, he showed them what needed improvement and saw to it that work met his expectations."

"The vendor was very nice. Prepared. We investigated the issue together and identified next steps. No issue was found and he let me know ahead of time that if he cut the drywall, he would not be replacing it. But, he did clean up after himself, which I appreciate."

"They got the old sump pump removed and installed the new one. They even disposed of the old stuff which I greatly appreciated. They were wonderful and would call on Greenwell Plumbing again."

"Job completed"

"it started off great. But now there’s still several items that need attention and I’ve been ghosted."

"Assessment service: Prompt response and capable service rep who assessed the problem and researched a solution. Needed replacement part was no longer available. Satisfied with the service and advice."

"Very smoothly. If there was a problem, it was taken care of immediately. Very pleased."