Get matched with top wood shake or composite roofing repairers in Callaway, MD

"To anyone looking for a company to do their exterior needs please consider Home Genius Exteriors. From the young man who first knocked on my door, to the salesman who came to the house, to the crew that got the project going, and the supervisor who helped with finishing up the paperwork. They all were very professional, knowledgeable, friendly, and courteous. I needed a new roof and was in the process of looking around for a good contractor. That was one job I hated because of the pressure and stress Iâ ve experienced in the past when needing major work done around the house. But, with this company THERE WAS NO PRESSURE!!! Emmanuel was the young man who came to my door, explained who he was, and who he worked for, and was very respectful of my time. I told him I was interested to see what they had to offer. Then came Ralph. Ralph was very pleasant, easygoing, and fun. He was informative, and knowledgeable, listened, and worked with us. We felt very comfortable around him. Have you ever agreed to a contract, but after theyâ d leave, you would start regretting it, and wonder if you did the right thing? Youâ d toss and turn throughout the night debating if you should cancel or keep it? That night, I slept like a baby. We were shown what materials would be used, how they worked, and what would be good, better, and best, for my dwelling. The pricing was what I expected, and I had a range of choices to choose from. What I didnâ t expect was to be able to get a better deal that was within my price range. As the hubby and I discussed the options, prices, and financial positions, not once were we pressured or interrupted to make a decision. It was my hubby who, after careful discussion, brainstorming, viewing, and reviewing, said letâ s go with the best. Then came the day for installationâ ¦ I had a double layer of shingles that needed to be removed. After removal, it was found, I needed some wood replaced. AJ was the supervisor, and he kept us informed throughout the process. As the project progressed, he sent us pictures so we could see it for ourselves, or the reason for replacement, whatever the situation, we were informed. Everything went smoothly. Everyone was very polite, and the crew worked efficiently, just like a team should. I have to say, that group of men worked very well together. Also, after the roof was done, the crew did their diligence to make sure everything was cleaned up. After the cleanup, AJ sat with us to close out everything and to make sure we were pleased with the job that was done. I highly recommend this company. Not once were we pressured into anything we didnâ t want. We were informed throughout the project of how things were going. The whole crew was polite and respectful. From Emmanuel to Ralph, AJ, and the crew, all were there to serve you. In the future, for any exterior projects I have that need attention, I am calling these guys back."

"John Krause Construction recently replaced my roof. I am very pleased with the quality of the work and the price we paid. Their crew was professional and courteous, and a pleasure to work with. They took extra care to clean up my entire yard and ensure I was happy with the job. I would highly recommend this company for any and all home improvement projects."

"JDH did an excellent job on rebuilding my deck. They were very detailed and very efficient. I would definitely hire them for work in the future and recommend them to friends or family."

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"Excellent! Very fast and extremely Knowledgeable-I really like the fact that they focus only on roofing and they just they didn’t just come out and inspect the air my roof water was leaking inside the interior they went inside to actually see the water stain to see exactly what needs to be repaired. Most importantly they focused on repairing the area requested versus other companies who oppression me to replace the entire roof Versus focusing on the area with the issue"

"I am a senior with a background in construction.  After reviewing many contractors and speaking with some of them, I immediately knew I hit the jackpot when I spoke to Danny.
 
1.  He knew exactly what I needed and wanted done when I first spoke to him.  This entailed the replacement, repair, and installation of the items listed above with attention to quality in materials, prevention of future problems, a fair price, and a commitment to starting and showing up once the job was initiated.  Danny exceeded every expectation in these regards!
2.  I silently knew in advance manufacturers, quality and cost of exterior doors (including the french door), storm doors, door locks and deadbolts, leak-proof door sills for 6 inch exterior walls and a leak-proof barrier on the bottom of the door frames.  Without knowing of my preferences, Danny suggested the identical manufacturers and materials I had in mind.  At this juncture, we met and I hired Danny to perform the work.
3.  I am beyond pleased with the outcome of Danny's effort on this project.  As an example of his integrity, he asked me to trust him in the design and installation of an exterior octagonal window in a bathroom.  My wife and I were literally blown away with a handcrafted symmetrical waterproof tunnel and inside wall frame he created - more akin to an artistic piece than a window.
4. Inside work was always minimally invasive using tarps and soft shoes rather than work boots.  Outside and inside cleanup at the end of each work day was respectfully performed leaving no mess.
I would recommend Danny to anyone requiring any kind of interior or exterior installation, modification, or repair as I have seen firsthand examples of his experience, skills, and personal and business ethics.  In fact, Danny is presently working on costs to replace our roof."

"Only hired for gutter cleaning, which they did well, along with cleaning off the roof. Also gave me some advice about potential roof problems. Would hire again."

"K&R did an outstanding job in replacing the shingles on my rood. Francisco's crew were very professional and their work ethic was exceptional. Robert Wood supervised the job though-out and ensured that all the details were addressed. Cleanup was ongoing throughout the three day period that they were here. Annette was on site for the entire three days to supervise the cleanup activity, which was considerable. Other than the new roof, you could not tell they were here once the job was completed. Their price was fair for the size of the job."

"This is a follow up on a review made previously.  H&N was quite upset with our B rating.  In their response to our review they indicated that they would contact us and make things right.  (that was my interpretation of their response).  In my initial review I said that the installation of the windows was unsatisfactory because the trim partially (1/3) covered two electrical outlets and ruined the esthetics of the job.  I did not mention that the extensive trim was not finished and we were left with a bare wood surface.  H&N did indeed call us and my wife mentioned the lack of a protective polyurethane  coat.  A man did come out and coated the window trim, unfortunately that coat dried leaving a very rough coat with excess polyurethane in the  4 decorative grooves of the trim.  While we alerted H&N of this,the problem was not really acknowledged or remedied.  I did a lot of research on how polyurethane needs to be correctly applied and it is a long and tedious process of applying 4 coats of polyurethane wiping excess finish off and then sanding the finish for each coat.  I am not a stupid person (as they indicated in a phone call to my wife) I would have paid an additional sum to have the windows finished correctly, but H&N never requested additional payment.  Also the overlapping of the trim with the electrical  outlets was again ignored.  Again, I would have paid extra to move the electrical outlets, but they never requested additional payment.  I have bought materials and will finish the windows myself, but I will have to hire someone to move the electrical outlets. 
 
I received a second survey in my e-mail that was not from Angies' list, and I filled it out stating exactly what I said in my Angies review.  I don't know who sent me this survey.  In response to this review, my wife received a phone call from H&N in which the caller said that only a crazy or stupid person would have filled out the such a survey.  My wife was unaware I had received and responded to a second survey so she was very confused.  Unfortunately, I was hospitalized at the time and could not respond as I was very sick. 
I am not writing this review to get H&N to do additional work, in fact they are not welcome in our home and we will pay someone else to complete the job.
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