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"I started my search for a quality company and product by getting several estimates and by talking with my mother who had had both of her bathrooms done in the past year. She had used Mid-Am Re-Bath, and was completely satisfied with the service and quality. So while they were not the cheapest bid, I went with them anyway, expecting the same quality and service my mother had gotten. The sales rep. explained to me that it would take 1 day to do the install, provided there were not unexpected complications. I asked what "1 day" meant and he said ~6-8 hours which seemed reasonable to me. The installer and a second party plumber showed up on time at 9am, but the installer had not cut out the wall so the plumber could not do his work. The plumber left to go to another job, stating he would be back in a little while to do this job. Billy, the installer, started working to get the wall cut out for the plumber so it would be available when he got back. The problem began at about 4:30pm (now ~7.5 hrs. into the install) when the plumber finally showed up to install the new faucet. He seemed more interested in chatting than doing his work. At 7:00pm (now 10 hrs. into the install) the plumber was done and Billy could finally finish his part of the install. I was then informed by the chatty plumber that an inspector would be by the next day "sometime between 8 and 12" to inspect the plumbing. That is when I had finally had enough and informed him that I would be home the next day until 9:30am and if the inspector came by before then he could do his inspection, if not he was out of luck. Billy finally finshed the install and was gone ~9:30pm, for a total installation time of ~12.5 hrs. on a job that had no unexpected complications. After the frustration of what I consider an excessive installation time, I negelected to notice that the towel rack was not installed in the shower, and upon a closer look at the paperwork, the towel rack was not even put on the work order. The next day I insisted on speaking to a manager and was informed that no one was available but someone would call me the following Tuesday (after the Labor Day holiday). Tuesday no one called, so Wednesday morning I called and spoke to a manager who was completely unaware of any issues with this installation. I explained in detail what I considered the "issues" to be, she quickly told me that 12-14 hrs. is not considered unreasonable for an istallation, that she had no control over the time at which the inspection was to be done and agreed that the sales people needed to be upfront about the time commitment required from the customer. Billy, the installer was great and just as frustrated as I was with the delays. I really don't want to sound unreasonable but a 12 hr. installation was a bit of shock to me when I was expecting an 8 hr. installation. So, the inspection and installation of the towel rack is supposed to happen today (between 8-12) and 1 week (not "1 day") later the job will finally be complete. I love the look of my new bathroom and am pleased with the quality of the product and the installation so far, just not pleased about the way it came about. I have another full bath and a hald bath that I would like to have remodeled but I think I will pick another comepany for these jobs."

"Jason is very professional and hard working. He even cleaned the mess left in the basement after clearing my line. He did a great job!
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"Great work! Hot water at last without having to replace the entire hot water heater. Reasonable price! I will be calling RepairMoore with future repairs!"

"We had a massive leak in the shower of the guest bathroom. Since plumbing was one of the systems covered by our warranty with choice, I went on-line and filed a claim. I git an immediate response assigning me a claim number for reference and later that day received an appointment notice....GREAT customer service. The plumber arrived, at the time specified, and was immediately able to pin point the problem. (a defective shower cartridge) I have used Choice Home Warranty multiple times as my home ages and they pay for the replacement parts if needed. My "deductible" is a $45 fixed rate for the service call, no matter how long, or complicated the repair is. I absolutely am delighted with the customer service, fast response, low cost of a service visit, and NO surprises, or "fine print" excuses regarding coverage. They provide a list, in writing, of what is covered and what is not and do not deviate so I make sure my problem is on the list before filing a claim."

"Paul did great fast and efficient work cleaned up the things I needed would 10/10 hire again!"

18 Years experience in the Home Building and Home Improvement industry. We are available to provide your home a wide array of turnkey services. Your one stop company to save you money and provide a great experience!

"Work was professional and his communication was great. We've noticed a significant difference in the areas that were modified."

"This was an outstanding experience from my perspective.  The estimate process went smoothly, and David was very upfront about how he/his company does business.  The final price came in according to the estimate, and I appreciate that he gave me real estimate numbers, versus lower numbers that would inflate through the course of the project.
David, Ric, Ben and Cole did a great job throughout the project.  I felt comfortable with them in my house, whether I was in the house or not.  The initial demo of the guest bath began Oct 26, 2012.  All the major work for both the guest bath and main bath was completed by Dec 16, 2012.  Final touch-ups were completed on Dec 26, 2012.
David was extremely responsive via phone/email during the project (where I was away much of the time).  I had several questions along the way and he was always polite in answering them.  I also have an attention to detail that can be annoying to others, and again, David, Ric, Ben and Cole were polite/responsive when I asked questions or pointed out minor concerns.
I have a smaller home with a single-car driveway, and Ethos worked around that by hauling away demo trash/debris every night.  They set up their workshop in the garage.  Also, they cleaned up the worksites every day (except near the end of the project, when I suggested that they didn't need to in order to save time).
There were a couple of days where I didn't see progress, but after a quick phone call to David, he would be able to explain all the "behind the scenes" work that had occurred, and it made sense to me.  The guys worked both Saturday and Sunday (Dec 15 and Dec 16) in order for me to be ready for guests on Christmas.
Hindsight being 20/20, I wouldn't schedule a remodel this close to the holidays again.  It was stressful having the house in disarray, trying to prepare for Christmas/wrap presents/bake, clean, etc. etc. with remodeling going on.  However, David said they would complete the work in 3 weeks, and by working through the last weekend, they did complete the work in that timeframe.
I highly recommend Ethos and will work with them again.  They were honest, cared about the work they performed, communicated well, and treated me (and all my questions) with courtesy and respect.  Plus they have great senses of humor (a must, in my world).
Also, I think that the project facts speak for themselves - 2 bathroom remodels in 3 weeks on budget.  What more could a client ask for?
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"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

Looking for a local and trusted plumber that is nearby? JT Reface is here to help. We have experienced at one time or another a plumbing emergency. JT Reface Plumbing Construction is here to relieve the stress of your plumbing problems. We offer 24-hour emergency plumbing services, and our plumbers come equipped with the latest plumbing technology so you can be assured that your job is not just done, but done right. Whether it is a pipe that is leaking, broken toilet, or clogged drain: no problem is too big or too small for JT Reface Plumbing. Call us today to get your no-obligation estimate and to schedule service 816-582-6509 we will be by the phone