Fidelis Plumbing, Inc.
Fidelis Plumbing, Inc.
Fidelis Plumbing has been providing our customers with the highest quality plumbing products and craftsmanship in an honest, efficient, and professional way since 2012. Our pledge is to create successful relationships with our customers, employees, and community by building trust, performing job excellence, treating every project with the utmost integrity, and exceeding expectations. Our plumbers are courteous, clean and respectful. We look forward to working with you!
"Horrible customer service and timing with this whole project of installing our water softener. Tech were always late by like 1-3 hours. We are on our 2nd Friday in a row and the work is still not done. The first Friday they showed up unannounced and the lady Dominique argued with me over the phone about her scheduling them. She was unprofessional and rude. The excuses they have for being late were Covid, warehouse was locked or a tech was not on time. Mind you we have to stay home all day and get nothing done because they need access to the house inside. The manager will not call me back. We have paid in advance and it?s been a mess. Work is still not done. Dominique still argues with us about excuses on why things are delayed. I could recommend this company to anyone. The techs that are here even said the office in San Antonio always get them in a bind with the homeowners and they have to take the raft of it all. Fix your customer service and stop calling customers the morning of to tell us there is a 3 hour delay and your techs show up 4 hours late and the work carries into another week."
Danielle B on September 2021
Fidelis Plumbing has been providing our customers with the highest quality plumbing products and craftsmanship in an honest, efficient, and professional way since 2012. Our pledge is to create successful relationships with our customers, employees, and community by building trust, performing job excellence, treating every project with the utmost integrity, and exceeding expectations. Our plumbers are courteous, clean and respectful. We look forward to working with you!
"Horrible customer service and timing with this whole project of installing our water softener. Tech were always late by like 1-3 hours. We are on our 2nd Friday in a row and the work is still not done. The first Friday they showed up unannounced and the lady Dominique argued with me over the phone about her scheduling them. She was unprofessional and rude. The excuses they have for being late were Covid, warehouse was locked or a tech was not on time. Mind you we have to stay home all day and get nothing done because they need access to the house inside. The manager will not call me back. We have paid in advance and it?s been a mess. Work is still not done. Dominique still argues with us about excuses on why things are delayed. I could recommend this company to anyone. The techs that are here even said the office in San Antonio always get them in a bind with the homeowners and they have to take the raft of it all. Fix your customer service and stop calling customers the morning of to tell us there is a 3 hour delay and your techs show up 4 hours late and the work carries into another week."
Danielle B on September 2021